I recently had the pleasure of working with Town east - Frank O
I recently had the pleasure of working with Town east ford for my car purchase, and I cannot express enough how impressed I am with the entire experience! From start to finish, the team went above and beyond to ensure I found the perfect vehicle that fit both my needs and budget. The phone call from Juan Ortega was very calming and helpful. Upon arriving at the dealership, I was warmly greeted by Rafael Morales, who took the time to understand what I was looking for in a car. Their knowledge and genuine enthusiasm for helping customers were immediately evident. They patiently answered all my questions and provided me with a wide range of options to consider, making the process feel personalized and stress-free. What truly stood out was the dealership's commitment to transparency. They clearly explained the pricing, financing options, and any potential trade-in value without any pressure or hidden fees. I felt empowered to make an informed decision rather than rushed into one. The test drive was another highlight. Rafael Morales made sure I had ample time to get a feel for the car and even encouraged me to take it on different road types to see how it handled. Their enthusiasm for the vehicle was contagious, and I left the test drive feeling more excited than ever. Once we settled on a vehicle, the paperwork process was seamless. The finance team worked diligently to find the best loan options available, and I was pleasantly surprised at how quickly everything was handled. The entire staff was friendly and accommodating, which made a potentially stressful process much more enjoyable. I drove away in my new car feeling confident and satisfied, knowing I got a great deal and exceptional service. If you’re in the market for a new or used vehicle, I highly recommend town east ford. They truly set the bar high for customer service and integrity in the car-buying experience. Thank you for making my car purchase one to remember!
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