12 Chrysler Dealers near 23061near 23061

Chris is absolutely amazing. - 4teamboyce

Chris is absolutely amazing. He sat down with my son and educated him on all the steps of buying a truck. He cares about people and not just about the sale. I am so grateful for Chris and his knowledge.

The problem still exists. - maryjim42

The problem still exists. Paid all that money for nothing. My truck is dead sitting in front of my house.Bad experience over all.⁰

Always courteous and professional service. - lchere

Always courteous and professional service. I appreciated that my exit document was not "peppered" with a list of all of my car's needs. I am beyond aware.

Excellent service. - champhouse8655

Excellent service. Had nothing but great experience with servicing my car from where I purchased it. Two years ago.

Very helpful in trying to get warranty to cover work. - Bethblack

Very helpful in trying to get warranty to cover work. Tim went above and beyond..

Service was quick to let me know what the problem was. - lphillips1227

Service was quick to let me know what the problem was. However to change thermostat it took 3-4 days

I purchased a new 24 Grand Wagoneer SIII L two year ago. - mike

I purchased a new 24 Grand Wagoneer SIII L two year ago. My experience with Haley has been fantastic. They were fair when making a deal and while I have had absolutely no problems with my Grand Waggy I have taken it in several time for routine maintenance, oil changes and tire rotations their service department has been outstanding. I cannot recommend them highly enough and Paula Ames my Service Advisor has been fabulous. After fifty years of buying many vehicles my experience with these folks has been the best ever!

I used to be a loyal customer of Hall Chrysler Dodge Jeep - Ctabaridavis1

I used to be a loyal customer of Hall Chrysler Dodge Jeep Ram on Virginia Beach Blvd, but my last three visits have progressively gotten worse. Unfortunately, my most recent visit will be my last. I scheduled an appointment to repair my inoperable windshield wipers and, since my inspection was due, I also requested a state inspection. After dropping my vehicle off, I received a text stating they had diagnosed the wiper issue and were recommending additional items. In that same message, I was told I had two broken bolts on the exhaust manifold (one on each side) that would cause my vehicle to fail inspection. This was news to me, so I immediately told the service agent to proceed with repairing the windshield wipers but not to perform the inspection. I was then informed that the inspection sticker had already been removed and that I would be issued a rejection sticker. I was both upset and confused. I dropped my vehicle off knowing it would not pass inspection with inoperable windshield wipers, so how was an inspection performed before the wipers were repaired? When I asked, I was told that when my vehicle was pulled in, the inspection sticker was removed immediately during the diagnostic process. My issue is the order of operations. If I brought my vehicle in primarily for a repair--and only requested an inspection as well--the repair issue should have been diagnosed and communicated to me before performing the inspection. Instead, my inspection sticker was removed before I was advised of the problem or the cost. Once that sticker was gone, I felt forced into a situation where my only options were to pay for repairs or leave with a rejection sticker. That does not sit right with me. I believe a business should operate honestly and not take advantage of customers through procedural pressure. The way this was handled made me feel boxed in rather than informed. What made the situation even worse is that I've only taken my vehicle to Hall, and they recently replaced both left and right catalytic converters. It's ironic that I'm now being told bolts on the exhaust manifold are broken. I am a card-carrying journeyman inside machinist working in ship repair. I understand that bolts don't typically "just break off." While I can't prove when or how it happened, it certainly raises questions. After reflecting on this experience, I truly feel dissatisfied and taken advantage of. I did respond to an email from the service manager asking if I was satisfied. After expressing my concerns, I received a text saying they would see what they could do about the broken bolt- after 3 weeks of hearing no response, I post a review on google. I then received a message stating they could perform the repairs at worst case $1450. But the repair work they performed replacing my catalytic converter did not involve my exhaust manifold. I will maintain this evidence and share with everyone I speak with about car service. Very disappointing

I am utterly disappointed with the service department at - rickerda

I am utterly disappointed with the service department at Crossroads Chrysler Jeep Dodge Ram in Prince George, VA. Despite scheduling my 2008 Dodge Challenger SRT8 for service, the earliest appointment I could get was over two weeks out. They set up an appointment time for 8:30 am, and we dropped off the Challenger at 8:00 am. However, by 5 pm, I had still not heard anything from the service department, so I called them. To my dismay, the person who answered the phone asked if I knew the name of my service writer, which I did not. He then suggested that I call back after 9 am to get a status on the work. The next morning, I received a call that the Challenger was ready to be picked up. When I arrived, I was handed a bill for $195.65, which was on the high end of my expectations. Keep in mind that all I needed was to have a piece of plastic trim replaced on the interior door panel, and I was supplying the part. To make matters worse, I noticed that the part they had replaced was sitting on the roof of the Challenger. It was appalling to see a service department leave parts on the roof of someone's car. When I opened the door, I realized that the broken piece had not been replaced. I immediately returned to the service department, where they discovered that the service was written up incorrectly, and they had replaced the passenger side trim with the new part. The service writer's suggested solution was to order a new part for the driver's side and replace it for free. However, since I had already paid Crossroads almost $200 to replace a part that was broken, I didn't think this was much of an offer. Adding to my frustration, when I first raised this issue, I was told that they couldn't get the replacement part and that was why I had supplied the part. The only silver lining in this whole ordeal was the mechanic who had done the work. He was present and was able to take the part they mistakenly took off the passenger and replace the broken one on the driver's side door. I expect a higher level of service and expertise from Crossroads, and I hope that they can improve their service department to better serve their customers.

Simply put this is THE best dealership and mechanics in - JAG

Simply put this is THE best dealership and mechanics in Virginia. I only go there for purchasing vehicles and getting work done. Five stars and if there were more stars I’d give them. Will is the best. He fully explains everything first, shows you the things you don’t understand, and through him my understanding g of the issues made perfect sense. He goes above and beyond and his customer service is not seen enough these days. Will is the reason I fully trust my purchases and work done here. Hands down the most knowledgeable and professional person I have met.

Pleasantly impressed by My service advisor Sam and Joe in... - lllefty1960

Pleasantly impressed by My service advisor Sam and Joe in the parts department. 5 ⭐️⭐️⭐️⭐️⭐️ Service!!

horrible - wannibad8

I went into the store clamied my aunt was trying to purchase a car and really it was for me my mom was gonna purchase It for me a dart well i asked for a test drive and he said they didnt let people test drive it for the h*ll of it my mom was gonna walk in but i told her to wait in the car to see if i liked the feel but that didnt happen glad they didnt get my 2000$ downpayment how rude glad i was smart to play like it wasnt for me gonna go pick up a dodge dart aero from another dodge tomorrow thanks for nothing.