I recently purchased an Audi Q8 e-tron from Audi Coral - JTSALIK
I recently purchased an Audi Q8 e-tron from Audi Coral Springs. Overall, the buying experience was unsatisfactory, and Timothy Alexander was helpful in facilitating the transaction and addressing our concerns throughout the process.
Unfortunately, the vehicle was not properly prep for delivery. We waited approximately two hours for the detailing to be completed, only to discover that the vehicle still had scratches on the exterior and the interior had not been thoroughly cleaned or disinfected. This was disappointing, especially when purchasing a Certified premium used vehicle.
Despite these issues, we decided to proceed with the purchase and brought our concerns to Timothy attention, requesting and insisting in Immediate resolution. Tim scheduled a week later appointment at Audi Fort Lauderdale, where the detailing was properly completed and the scratches were repaired. Timothy promptly assisted in coordinating the necessary follow-up and ensured that our concerns were addressed in a professional manner.
While the delivery experience fell short of expectations, I appreciate the efforts made afterward to resolve the issues. My recommendation to Audi Coral Springs would be to improve their vehicle delivery inspection and preparation process to ensure customers receive their vehicles in the condition they expect from the Audi brand.
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