"Sales person, Dale, was attentive, personable, and especially helpful. He answered any and all questions and tried to ensure a memorable and enjoyable transaction while making sure he satisfied all our requests. On the other hand, and not Dale's fault as he does not do the "final" transaction, when we had an appointment to pick up the vehicle we purchased, we had to wait almost two and a half hours beyond our scheduled appointment. This is unacceptable, especially for such a high-end dealership with a great reputation for customer interaction. Dale did what he could to accommodate us and make us comfortable, however, waiting to sign papers on a cash deal seemed like "forever and a day." This should not have happened. There is a complete disconnect in those two area of customer service. I still, however, would recommend Pepe Cadillac but tell people to clear their calendar for the day of pick-up."
"We traded in a 2000 Honda Accord on a 2011 Cadillac CTS. The purchase price of the Cadillac and trade in for the Accord were fair prices. Johnathon Rejino went above and beyond what I expected. The Carfax showed an outstanding recall on the Cadillac, and he took the car to the Cadillac dealer to have it done. When I expressed concern about the Cadillac coming with only an inflator kit instead of a compact spare, he had a compact spare kit purchased at Street Toyota's expense, a $610 cost. The overall experience was about as pleasant and satisfying as it could have been."