Leasing a new Cadillac - JimBarb
Once again, John Reed was outstanding! He just happened to be our salesman several years ago when we leased our 2nd Caddy. We made sure he was our salesman for the new lease! He knows his product inside and out. He answered every question and thoroughly went over every detail of our new car. John Reed....you rock!!
Outstanding service - AngnNick
We had a wonderful experience purchasing our vehicle. The friendliest and most helpful sales representative Danny Bradshaw , very professional and went above and beyond to help us select the vehicle for us. We love our new Chevy Cruze and will definitely tell anyone looking to purchase to visit Danny at Glockners!
Great experience - Pj311foo
I attended a car show next to the lot here at Springfield Buick. I had no intentions of buying a car that day, but when I walked by a 13 Altima I stopped to take a look. Dave Warren greeted me outside and talked with me about the car. Within no time at all, I was test driving the car. I really liked it. And current circumstances did require me to get a vehicle soon. Within an hour or so the Altima was mine. I was very happy to finally get my own car again. It was a real achievement for me to do so. Everyone on site was so pleasent and made it a great experience. Thank you all so much!!
Fantastic. Incredibly Friendly'. - EC and Evelyn
When you walk in the door. Everyone, not just the salesman who gets the next customer, stands up and greets you like you are a family member. It feels like I went to a family reunion where I knew everybody.Even after the sale was over, Ron Morris, called me back at least 3 days in a row to ask how everything was going and did I think I got a fair deal. I said absolutely!!! You know how new car things work. They do not play a game of "tricky" numbers. You know exactly what you are paying for. Mr. Delord even came out to talk with us after the deal was done. He will be a friend for life. My wife says it is because he is a of integrity. You have ample opportunity to give the business owner feedback in person. It simply was one of the most pleasant and memorable buying experiences I have ever had. Thanks Mr. Delord, Ron Morris, and the entire Delord family. May God continue to Bless your business.
Follow up after sale - Follow up
I was very comfortable shopping at the Lima Auto Mall. I dealt with Justin Engle, Sales Consultant and Ryan Swaney, Sales manager. Both answered all my questions and looked to fill my needs in a car without putting any pressure on me to purchase out of my price range. Also I was impressed with their follow up after the sale.
2017 GMC Denali - BigChew
Todd Bollman did a great job showing us and having us drive different vehicles that would meet our need. He also was also a big help with answering questions on buying vs leasing. We would also like to thank Samantha for explaining all the features and her help in setting them up.
Way beyond the extra mile... - Brett
I'm not easy to please, but Marc and Kenny went above and beyond the call of duty to not only meet, but exceed my expectations. They worked seamlessly to match me with the correct car at the terms I required. Talk to them, you'll quickly realize they put service above sales.
Vist to get a new car. - GCC
I have always had a good experice there. My sales person Jeff Huff I and my family had for years is great. I plan to keep going there.
Great Service Team! - Local_Dude
Professional team that always takes care of our vehicle needs. They take the time to listen to our concerns before they start their work. They stand behind their work and follow up to make sure everything went as it should. They have never tried to push unneeded work on us. Check them out and you will not be disappointed.
Excellent Experience with Purchase of 2015 Cadillac ATS - executive13
I worked with Brad and Greg on the purchase of a 2015 ATS. Brad was extremely helpful during the entire process, from the beginning of the test drive, through negotiations and then to final purchase of the ATS. I worked with Gary in F&I during the financial process, he was very straight forward in both his explanations of paperwork and what my choices were when it came to certain items. Not once did he try to "upsell" me on any dealer accessories or services. I highly recommend anyone searching for a new Cadillac to visit Brad and Greg at Camargo Cadillac and give them an opportunity to earn your business.
Completed transaction smoothly and quickly. Fast email... - cmaeder03
Completed transaction smoothly and quickly. Fast email response and return of phone calls. Got a great deal on a used Hyundai Sonata and fair value for the trade of my used Impala. No pressure and very easy to work with...would definitely return in the future.
Happy with our Impala - The DeBerrys
We have purchased from Don Wood before and have always been happy with the service.........both before and after the purchase. Randy Malone has sold us two previous vehicles and we have gone back to him this time because we can rely on him to be honest and fair with us. The Impala is a great car..........we are very pleased with it. We appreciate the great service department at Don Wood........and especially Mike McPhearson. We have used the service department since we moved to Logan 11 years ago and have always been satisfied.
Service - Patron
Great experience with the Service Dept. Staff were friendly and efficient. They told me how long it would take and they were spot on. I will return.
Satisfied Customer - Satisfied Customer
Justin Greenberg was our sales guy, and he did a great job, we will be sending him our friends and relatives for all our future sales
Great experience again - dizzymaggie
This is the fourth car I have purchased from Gusweiler's. Every time it has been a great experience. The staff are always helpful and friendly.
purchase of a new truck - Jason
JAMIE BISHOP was a wonderful sales women she was a ton if help very friendly and knowledge able . I woluld highly recomend her to anyone that would like honesty ,friendly ness I will give her my business again soon it was a pleasure rather than a hassle.
Oil Change and Service - Suzi123
Great overall experience and I am completely satisfied; great customer service, prompt and fast service, high quality of work, friendly and kind staff and contortable waiting room.
Go see Brandon Ozier for a Cadillac of your choice - opwatchdog
This is the most amazing car dealer I have ever dealt with. Found a 2010 DTS online. Did the online credit app and trade appraisal. Brandon called me on Saturday letting me know the good news! Drove 150 miles and to my surprise got me a better rate and payment! No hassles. F and I went super. Mr. Macconnell thanked me personally for my business. They treat you like a KING here. I will make all my future Cadillac purchases here.
Fantastic - Michelob44
Jj Moore was a pleasure to work with he was knowledgeable a professional who makes you feel at home finance was a breeze and I will be back to purchase my next car
Great place to get a used vehicle from. - Charmon
Great place to buy or get a used vehicle from. We have bought one new and 4 used at ferris. Exceptional customer service. Will be back again to purchase another.
Great service when things go bad - Jeff
I have to give the folks here credit where it's due. Had a good buying experience with them. Vehicle pictures online were a fair representation of the condition of the vehicle and didn't try to gloss over dings and scratches. Salesman was helpful and straightforward. Pricing was right for the condition of the truck, too. Quickly settled on a fair price and got the paperwork in order.
Less than a week after I got the truck, we felt a slight vibration at low speeds. Took it in and they did what they needed to do to make a decent diagnosis, even taking it to another dealer for a second opinion. They ended up replacing the transmission. They went way beyond the warranty that came with the sale. We really only felt the vibration maybe 10-20% of the time I drove it, so it would have been easy to miss in an inspection and test drive. They also could have denied the issue, but did the right thing and found a good used transmission with less miles than the truck. They had a courtesy car ready to go as well. Truck is running smooth now and I am happy. Even when I was not pleasant to deal with, they were always polite.
The true test of customer service is when things go bad. They passed with flying colors.
Basic dealership. - FuhCue
I'm not too impressed with this dealership. The car selection is small, the prices are big, and the service is mediocre. I did not buy a vehicle from this dealership, and my time was definitely wasted. The vibe in general was dismal and sub par in my humble opinion.
Quick Service - trlamamemi
I was coming home from a conference in Columbus when my tire pressure indicator started letting me know that my tire pressure was dangerously low. I stopped at a gas station to check the tire pressure but it read what it was supposed to so I continued home. The indicator continued to show my tire pressure was dropping so I decided to stop in at the Service Department at Coughlin. They got me in without an appointment. They discovered that my sensors weren't reading the right tire and it was actually a different tire that was losing pressure. They corrected that issue and then looked at the tire itself to see what was wrong. They discovered a large piece of metal in the middle of my tire that I had picked up on the Columbus highways. They removed it and patched the hole. I am very grateful that they were able to help me on such short notice.
Battery died - Christinaplus2dogs
It was great as always. Was in bind. Battery died. Live in Columbus but do everything at Marysville where I bought the car. Was just going to have local Chrysler dealership do the battery, but would be 2 days to get the battery. Called Coughlin and got in same day. Was so thankful only charged $50 for labor ones in Columbus was around $100. Thanks as always.
RUDE SALESMAN - DT
Salesman MARK NUGENT was extremely rude! I was trying to make a deal on a used Chevy Equinox. Told me "QUIT YOUR WHINING ". That's not what you expect from a Cadillac dealer!
So much for customer satisfaction - 11silverado
Bought a 2011 Silverado along with a warranty in January, nicest staff you'll meet on the day of sale.
6 months later my sunroof goes all ape and the warranty wouldn't cover that, was calling them trying to check my options as far as a warranty upgrade and all of a sudden they are nonexistent, they're the dealer car buyers warn you about
Buyer Beware - jimmyo0317
After negotiating the deal with the sales consultant, I began my journey into the customer service downward spiral. The finance manager was very deceptive about the extended service contract so buyer beware. Check your paper work for the cost and the length of the contract. I had to escalate my issue to get it resolved. After it was all said and done, the sales manager came to the rescue and got it right. Very bad customer experience and no concessions were made to me after the dealership's mistakes. If it was an honest mistake, I wouldn't be as critical but this was flat out deception. They push the service contract, offer you a great deal on it, and then change the numbers in the final deal. Very shady.
Very Misleading...Proceed with Extreme Caution - Centerville Ohio Resident
ANYONE INTERESTED IN SELLING A USED CAR TO JEFF SCHMITT NEEDS TO READS THIS FIRST!!
I received a letter in the mail claiming that increased demand for used cars led Jeff Schmitt to be interested in purchasing my car. After calling the number in the letter, I was directed to the Jeff Schmitt website to fill out a form with information on my car and receive an "instant offer" for my car which could be redeemed at the "participating dealer" (Jeff Schmitt). I filled in the information, including my VIN number, and received an instant offer. I was called to see what I thought about the offer. I said the offer was marginally interesting (somewhat lower than I hoped). I was told that very often the actual offer is higher so I made an appointment to take the car in to the dealership for their review. After their review, they offered me $3,000 less than the "instant offer"! I was told that my offer was from KBB (even though the KBB service was offered as part of the used car purchase program on Jeff Scmitt's website) and that Jeff Schmitt did not have to honor it. Needless to say, I was extremely disappointed and left. My skepticism about the value of this program was confirmed. I definitely would not recommend this program and perhaps this dealership to friends or family.
Dishonest - 1956 Chevy truck guy
Bought a new SUV from this dealership and it had a saftey problem and recall before they sold it to me. They knew I shouldn't have left the lot with it. Complained to the owner and he was an arrogant, unapologetic, and inconsiderate.
BUYER BEWARE!!!!! - BUYER BEWARE
BUYERS BEWARE!!!Wouldn't even give the 1 star but I had to to write this rating. I went in as a single lady with out my significant other. I was hoping to trade in my vehicle but quickly realized I wouldn't buy a cracker from this place even if I was starving!!! The sales manager there is a worthless piece of crap that apparently has zero respect for women what so ever, he actually had the nerve to yell at me throughout the whole sales process! He apparently thought I born yesterday and should take nothing on my vehicle. If this is how this company runs its operation you need to run while you can!!
P.S. I hope they go out of business!
Jeff Wyler Fairfield Cadillac Kia Nissan
Certified Internet Specialist
General Sales Manager
Lima Auto Mall
Columbiana Buick Cadillac Chevrolet