"Joe H. initially returned a phone call and was so accommodating that we decided to just go out to the dealership. He greeted us warmly, was very easy to work with. He was knowledgeable and patient.
We were very pleased with the no hassle, no pressure sale of the vehicle we decided on. A very delightful Mirage. He was ever more patient and professional when I returned a few days later unhappy with the color (Not the car) I had selected. He and his team helped figure out how to get the color I wanted instead and made it happen. The next time they see me in the sales department, It will be with my husband who plans on purchasing another vehicle for himself. I would highly recommend Joe H. and White Bear Lake Mitsubishi to all I encounter regarding any car purchases. "
"I would like to comment on the outstanding customer service I received at Keefer’s Union County Kia.This was my first experience with a Kia dealership as I have always been a Chevrolet type of guy. Every bit of research and stress leading up to my decision was instantly rewarded when I began my buying process with Frank Alvey. I learned of them through searching the net for a particular vehicle I was looking for and they happened to have the perfect used car in their possession. I live about 45 minutes away so I phoned the dealership to confirm that the vehicle I was interested in was still there. I spoke with Frank who informed me that it in fact the vehicle was available. I can't say enough great things about Frank as my sales contact. He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative xxxxx, just great accommodating service. It sounds like a cliché, but we hit it off like we have been friends for years. Frank went above and beyond when I had questions about the price and carfax information. Frank informed me from the beginning of Kia’s reputation of giving back to the community. Although I am not a resident of their immediate community, I felt the kindness that was displayed throughout the process of purchase. Frank, from our first encounter over the phone when I was just inquiring about the car, to our latest, has exceeded my expectations of customer service and have been truly remarkable. My experience from beginning to end at Kia was friendly, genuine, professional, and handled with a real sense of transparency and attentiveness. I would like to thank all at Kia of Union County for making my experience of purchasing a car unforgettable. "