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Brian Barrett
Brian Barrett at Steve Rayman Chevrolet
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Brian Barrett | Page 2

Service Advisor

Steve Rayman Chevrolet

2155 Cobb Pkwy SE
Smyrna, GA 30080

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3.8
166 Reviews
3.8

166 Reviews

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166 Reviews of Brian Barrett

April 07, 2024

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Employee Rating

Costumer service sucks. The manager is not engaged and needs more training on his people skills. Prices are 20% higher than other Chevrolet dealerships. More

by LILLUCKY1MIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Geoffrey Randall, Aleah Hill, Deshamion Paden, Donnell Lewis, Edgar Sarmiento, Jamin Barksdale, Keisha McCaster, Lauren Briscoe, Marquise Hendricks

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Apr 09, 2024

Steve Rayman Chevrolet responded

I'm sorry to read about your experience. We always aim for excellent customer service and fair pricing, so it's disappointing to learn we didn't meet those expectations this time around. If you're open to discussing this further, please reach out directly at your earliest convenience. Thank you, John Barrett - General Sales Manager - jbarrett@steveraymanchevy.com

April 06, 2024

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It took 2 hours to get an oil change at 7am - too long at that time of day. More

by MYRA.WESTALLEN
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Workmanship
Service Time
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Recommend Dealer
No
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Apr 08, 2024

Steve Rayman Chevrolet responded

Myra- Feedback like this is hard to receive, but we use it to improve the experience of future guests. I hope you will consider calling me so we can discuss this in more detail. Thank you, Thomas Campbell - Service Manager - 678-424-2084

April 06, 2024

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The customer service greeting from the service representative was not prompt. The wait was long. More

by ADPURNELL
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Workmanship
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Recommend Dealer
Yes
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Apr 07, 2024

Steve Rayman Chevrolet responded

It's always upsetting to receive negative feedback, but it helps us improve for the future. If there is anything further you would like to share about your experience, don't hesitate to get in touch. I'm here to help. Thank you, Thomas Campbell - Service Manager - 678-424-2084

April 05, 2024

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They got the job done on time and on budget Will definitely go back again More

by MFLORENCE1
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Recommend Dealer
Yes
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Apr 08, 2024

Steve Rayman Chevrolet responded

Thank you for your confidence in Steve Rayman Chevrolet, and for your business. We are grateful to have you as a customer!

April 02, 2024

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I was on time for my appointment and so was the service department, I do not trust anyone else, I have been buying my cars from them and only letting them service my vehicle. Great job. More

by bryche99
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Workmanship
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Recommend Dealer
Yes
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Apr 02, 2024

Steve Rayman Chevrolet responded

We're so glad to know you trust our service department at Steve Rayman Chevrolet. We appreciate your loyalty and look forward to continuing the great work!

April 02, 2024

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My SUV isn't a GM but I bought it from Steve Rayman. I spent nearly $100 for an oil change and they left my car filthy. No car wash or vacuum. I was a bit disappointed. If I went to the dealership relat More

by CAJUN_1973
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Apr 03, 2024

Steve Rayman Chevrolet responded

I'm sorry to learn about your recent experience. We aim for complete customer satisfaction and it sounds like we fell short this time around. Please reach out at a convenient time for you so that we can discuss steps to rectify this situation and regain your confidence in our team. Thank you, Thomas Campbell - Service Manager - 678-424-2084

April 01, 2024

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Everyone was professional and friendly. New part was installed without any problems. Great service and staff More

by sandycole54
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Recommend Dealer
Yes
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Apr 02, 2024

Steve Rayman Chevrolet responded

Sandy, we're glad to know you had a great experience with our team at Steve Rayman Chevrolet. Thanks for trusting us with your vehicle's needs!

March 31, 2024

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THEY KEPT MY CAR FOR 2 xxxx DAYS JUST FOR A xxxxING BATTERY CHANGE IT WAS VERY INCONVENIENT OF THEM AND YALL HAVE A xxxx NERVE TO GET AN ATTITUDE FOR ME ASKING ABOUT MY xxxx ! PAID GOOD MONEY FOR YOU W More

by TAYESHIA NORMAN
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Workmanship
Service Time
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Recommend Dealer
No
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Apr 01, 2024

Steve Rayman Chevrolet responded

Tayeshia, I'm really sorry to read about your experience. It's certainly not our intention to cause any inconvenience or frustration for you. We understand the importance of timely service and we apologize if this was not met in your case. If you're open to discussing this further, please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Thomas Campbell - Service Manager - 678-424-2084

March 28, 2024

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It was great! What do you se s me 16 different emails to do this for every platform. More

by courtneybgeorge
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 01, 2024

Steve Rayman Chevrolet responded

Thank you for the positive feedback about your Steve Rayman Chevrolet experience, Courtney! If you're receiving any unwanted communication, let's get that taken care of. Please feel free to reach out to me directly at your convenience. Thank you! Thomas Campbell - Service Manager - 678-424-2084

March 25, 2024

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Great customer service! Everyone was very helpful. But I don't enjoy having to write a minimum of 15 words to get my point across! More

by kathycomella
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Reggie

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Mar 25, 2024

Steve Rayman Chevrolet responded

Kathy, we appreciate your feedback and are glad to know you had a great experience at Steve Rayman Chevrolet. Thanks for taking the time to write this review despite the word count requirement!

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