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Riley Flenniken

Overview Reviews (43) Inventory (280)

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Riley Flenniken

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Riley Flenniken

Service Advisor

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

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4.5

43 Reviews

Overview Reviews (43) Inventory (280)

4.5

43 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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43 Reviews of Riley Flenniken

May 13, 2024

Dealership Rating

Employee Rating

The service was fast, great, and right to the point. The technician who assisted me went above and beyond. The technician who assisted me went above and beyond. More

by HODGSONJANDREW

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Mario Najera

Helpful 0

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May 15, 2024 -

Burnsville Toyota responded

Thank you, Andrew, for sharing your positive experience with Burnsville Toyota! We are delighted to hear that our technician provided excellent and efficient service. We appreciate your kind words and look forward to serving you again in the future. Safe travels! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 04, 2024

Dealership Rating

Employee Rating

excellent service was informed of findings of recall and advised immediately that there were no defects noted excellent waiting area and wonderful staff advised immediately that there were no defects noted excellent waiting area and wonderful staff More

by guard42362

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Mario Najera

Helpful 0

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May 07, 2024 -

Burnsville Toyota responded

I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 20, 2024

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Employee Rating

Great service and warranty! I bought my truck new at Burnsville Toyota and all my maintenance is done there. Since 2009 it’s running great! I bought my truck new at Burnsville Toyota and all my maintenance is done there. Since 2009 it’s running great! More

by lawrence.jacobs65

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Mario Najera

Helpful 0

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Apr 23, 2024 -

Burnsville Toyota responded

Lawrence, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 19, 2024

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Employee Rating

fast and courteous, well done,I don't like having to write these comments much write these comments much More

by BRUCE.SOPHADY

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Jason Colby, Tyler Johnston

Helpful 0

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Apr 23, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience, Bruce! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 18, 2024

Dealership Rating

Employee Rating

The service was good and quick . Thought I was gonna stay long but it took less than an hour regardless of the line Thought I was gonna stay long but it took less than an hour regardless of the line More

by BRITNEYBOSIRE2016

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Mario Najera

Helpful 0

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Apr 22, 2024 -

Burnsville Toyota responded

Britney, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. I am extremely happy that you left satisfied and do appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 05, 2024

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Employee Rating

Pleased when service adviser notified me immediately that it would take longer than expected and offered a shuttle to wherever I wanted to go. it would take longer than expected and offered a shuttle to wherever I wanted to go. More

by scottferry

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 07, 2024 -

Burnsville Toyota responded

Thank you for your wonderful feedback, Scott. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 29, 2024

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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 More

by CORYPAULSEN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Mario Najera , Kyle Towberman

Helpful 0

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Mar 04, 2024 -

Burnsville Toyota responded

Thanks for letting us know of your complete satisfaction, Cory. We pride ourselves on our customer service and I am glad we met our goals during your visit. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

February 24, 2024

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Employee Rating

always fast- courteous - professional service ! they have a spacious waiting area with beverages and snacks . they have a spacious waiting area with beverages and snacks . More

by LTW

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Mario Najera , Kyle Towberman

Helpful 0

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Feb 27, 2024 -

Burnsville Toyota responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 24, 2024

Dealership Rating

Employee Rating

Great dealership great service! Explained everything that needed to be done and the timeline. Great experience! Explained everything that needed to be done and the timeline. Great experience! More

by KLEBOEUF1005

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 27, 2024 -

Burnsville Toyota responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Burnsville Toyota! If there is anything else we can do for you, please feel free to give me a call. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 21, 2024

Dealership Rating

Employee Rating

Excellent service and amazing staff yo work with. I like the free car wash after you get your vehicle serviced! I like the free car wash after you get your vehicle serviced! More

by MRBALSAMO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Mario Najera , Kyle Towberman

Helpful 0

Report | Print

Feb 23, 2024 -

Burnsville Toyota responded

I am glad to hear you enjoyed your recent visit to our service department. At Burnsville Toyota, we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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