Dina Thomson
Dina Thomson at Smythe Volvo
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Dina Thomson | Page 2

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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5.0
226 Reviews

Dealership Experience

7 yrs, 5 mos

Industry Experience

24 yrs

Languages Spoken

English English

5.0

226 Reviews

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226 Reviews of Dina Thomson

February 10, 2024

Dealership Rating
Employee Rating

Tod Colbeth was WONDERFUL . He and the Volvo staff paid special attention to specific concerns and requests...he coordinated my Lyft to and from (car was there within 2 minutes! More

by Grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2024

Smythe Volvo responded

What a wonderful review of Todd, our service department and our business. Thank you for sharing these kind words.

February 05, 2024

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Employee Rating

Excellent customer service, Dina and John (in parts dept) were amazing! Everyone in the building is so kind, knowledgeable and friendly. The waiting room is very comfortable and I was able to work while I wa More

by salter572
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon , John, in the Parts Dept

Feb 07, 2024

Smythe Volvo responded

Thank you for this great review towards our service and parts departments. It is rewarding for all of us to read. We are fortunate to have customers like you.

February 01, 2024

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Jean was extremely professional and helpful in assisting me with re- installing my Volvo app. He was patient, knowledgeable and courteous. I was reluctant to come by but Jean allayed my concerns. Jean is More

by Deborah.r.lyons
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Jean Delva

Feb 03, 2024

Smythe Volvo responded

Thank you Debbie, Jean is a true professional and very up-to-date on his product knowledge. It is important to us that our customers know all about the features on their cars. Thank you for this great review.

January 13, 2024

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For all these years, Dina has been great especially under some urgent situations. She is always looking for ways to help and meet the needs of the moment. Her advice about what to do in different situatio More

by Mradi
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 07, 2024

Smythe Volvo responded

Not only is Dina a great person, but she is a real professional and a strong member of our service team. Thank you for taking the time to share these kind words.

January 13, 2024

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I bought my car from this dealership two years ago and have had great service. Stacey was extremely helpful with getting me into my car and any time I’ve reached out since. I’ll come back to see him ever More

by DWallace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stacey Hopson

Feb 07, 2024

Smythe Volvo responded

Great to hear. Stacey is a great sales person and Dina is fantastic in the service department. Thank you for taking the time to share these kind words.

December 15, 2023

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Best service experience I’ve had. Dina was fantastic, provided timely updates and made sure I was well cared for. Thank you! More

by mwilkins25
Service Price Transparency
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Recommend Dealer
Yes
Jan 01, 2024

Smythe Volvo responded

Dina is excellent and thank you for saying so. We appreciate this five star review for our service department and look forward to seeing you again for your next scheduled maintenance.

December 03, 2023

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Consistently great service and outstanding customer support. Servicing your car becomes an easy and painless experience. More

by joserama
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Todd Colbeth

Dec 10, 2023

Smythe Volvo responded

Thank you for posting this review about our service department. We are fortunate to have customers like you.

November 21, 2023

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Employee Rating

Took C40 in for winter check (not due for 20k service). Mark explained everything and even told me about some features I didn’t know. Car was ready quickly and had been cleaned. Excellent service More

by rossthis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry

Dec 09, 2023

Smythe Volvo responded

Interesting new look at the future of service. I’m glad Mark and our team in the service department were able to make the process smooth, quick and informative.

November 17, 2023

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Employee Rating

Fantastic experience with a lease buyout (on a vehicle leased from another dealership at that). They were super responsive, communicative, and helpful - and the whole process was extremely straightforward More

by Derek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Henry Zhu, Steven Riecker

Dec 09, 2023

Smythe Volvo responded

We are glad to hear that you had a smooth experience. We appreciate you and your business. Thank you for choosing Smythe Volvo.

November 08, 2023

Dealership Rating
Employee Rating

Great dealership with amazing service all around. I would always recommend Smythe for all your automotive needs. More

by Ernest Gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza , Shane Williams

Nov 08, 2023

Smythe Volvo responded

Excellent review and thank you for taking the time to share your experience of our service department. We appreciate your business.

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