Donna Pacifico at Ed Morse Delray Toyota Scion

Donna Pacifico

Donna Pacifico

Donna Pacifico


Service Advisor
Ed Morse Delray Toyota Scion

I have dedicated the last 15 years of my life to the auto industry. Starting off as a receptionist, then moving up to cashier and then service drive assistant. I joined Ed Morse Delray Toyota about 5 years ago where they gave me my first opportunity to become a service consultant. I enjoy my customers and assisting in their service needs. I look forward to coming to work. In my free time I enjoy learning about European Medieval times and the Renaissance. I also enjoy dancing of all kinds and enjoy listening to all genres of music. I actively support high school color guard which is a mix of my two favorite arts, music and dancing.

Ed Morse Delray Toyota Scion

2800 South Federal Highway
Delray Beach, Florida 33483

(888) 469-2898

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melissa.micheli.7
10/18/2012 11:17:31 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Donna PacificoDonna Pacifico

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Ed Morse Delray Toyota Scion:

I always have a great experience with Donna and I had to let you know. She is the sweetest, most patient service writer I have ever had the pleasure of doing business with. I will never take my business anywhere else because of her. The service she provides is excellent and definitely deserves 5 stars!

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Response From: Ed Morse Delray Toyota Scion
Added: 10/18/2012 11:31:22 AM

Thanks for the positive feedback. Donna is a respected member of our service team. She is helpful, knowledgeable and very professional. We value your patronage and would like you to know we appreciate that you have taken the time to express your true feeling about your service experience.

Thanks again for your patronage.

Sincerely,

Eric Silcox, Director of Fixed Operations
Ed Morse Delray Toyota/Scion

Twitter
sheebasocrates
10/15/2011 1:46:59 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Donna PacificoDonna Pacifico

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Ed Morse Delray Toyota Scion:

i get excellant work on my 2010 tundra and also friendly service thats why i bought another maintance plan from toyota because of the friendly service

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Response From: Ed Morse Delray Toyota Scion
Added: 10/20/2011 3:05:19 PM

We so glad to hear that you had a real positive experience at our dealership. Donna is part of our Service Team. She is very professional and friendly.

We appreciate your patronage and look forward to seeing you in the future.

Sincerely,

Eric Silcox
Director of Fixed Operations
Ed Morse Delray Toyota/Scion

Twitter
nicolas129
9/9/2011 5:34:55 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Donna PacificoDonna Pacifico

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Ed Morse Delray Toyota Scion:

From the minute i arrived at the dealer's service department, all attention was given to me and to my car. Ms Pacifico made sure that i was fully satisfied with the service given to my car by the mechanics. she also made sure that i was fully satisfied with toyota's attention. ed morse toyota in delray has always been the place for me to get my car since i retired to florida in 2005. i have always looked for Ms Pacifico whenever i brought my car in because of her attention. thank you toyota,,,and thank ms pacifico

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Response From: Ed Morse Delray Toyota Scion
Added: 9/13/2011 1:30:04 PM

Thank you for your positive feedback. Your loyalty means a lot to us. We really value your patronage. Donna is a terrific member of our service team and she is very customer driven.

We would like to thank you again for your patronage and look forward to seeing you in the future.

Sincerely,

Eric Silcox,
Director Fixed Operations
Ed Morse Delray Toyota/Scion

Twitter
aaybar
7/15/2011 8:47:06 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Donna PacificoDonna Pacifico

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Ed Morse Delray Toyota Scion:

I only service my vehicle here because of Donna Pacifico. She is the best employee this company has on staff. She is very honest & helpful. She is a true gem!

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Response From: Ed Morse Delray Toyota Scion
Added: 7/20/2011 1:44:29 PM

Thanks for your positive feedback. We agree, we are lucky to have Donna on our Service Team. She is knowledgable and caring. Customer satisfaction is very important to us. Donna will go above and beyond to make sure customers have a terrific service experience at our dealership.

Thanks again for your patronage.

Sincerely,

Eric Silcox, Director Fixed Operations
Ed Morse Delray Toyota/Scion

Twitter
powerswabs
7/13/2011 6:53:18 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Donna PacificoDonna Pacifico

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    2

  • Overall Score:

    4.4

My Review Of Ed Morse Delray Toyota Scion:

DonnaMarie is a very friendly and helpful service representative for Ed Morse Delray Toyota. She greeted me personally when I arrived, and she was very helpful. The service was performed professionally and promptly. The prices are a bit high, and as usual, the service rep tries to sell you things that are not necessary. But that is not her fault, that is how all service reps are trained. She was just doing her job. Overall my experience was excellent. If you are a customer of Ed Morse Delray Toyaota, I highly recommend that you work with DonnaMarie. She is definitely the best!

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Response From: Ed Morse Delray Toyota Scion
Added: 7/20/2011 1:41:21 PM

Thanks for your positive feedback. Customer satisfaction is very important to us. The good-will you have shared with others means a lot to us.

We look forward to seeing you again in the future. Thanks again for your patronage.

Sincerely,


Eric Silcox
Director of Fixed Operations
Ed Morse Delray Toyota/Scion

Twitter
mjschulz
7/11/2011 10:42:28 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Donna PacificoDonna Pacifico

  • Customer Service:

    5

  • Quality of Work:

    N/A

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Ed Morse Delray Toyota Scion:

Every time I have had any sort of problem, I have gone to DonnaMarie Pacifico at Ed Morse Toyota and she has taken care of everything. Excellent employee!

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Response From: Ed Morse Delray Toyota Scion
Added: 7/12/2011 12:06:47 PM

Thanks for your positive feedback. We pride ourselves on the talent and professionalism of our associates. Donna is an outstanding member of our Service Team. She is very knowledgable and caring.

We appreciate your patronage.

Sincerely,

Eric Silcox, Director of Fixed Operations
Ed Morse Delray Toyota/Scion

Twitter
tmkat65
7/1/2011 3:21:14 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Donna PacificoDonna Pacifico

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Ed Morse Delray Toyota Scion:

She is the untimate professional and probably one of the reasons your business thrives !! I would come back in the future the next time my 2003 toyota matrix xrs needs service.

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Response From: Ed Morse Delray Toyota Scion
Added: 7/6/2011 2:19:53 PM

Thank you for the positive feedback regarding Donna. She is a great member of our service team. Customer satisfaction is very important to us and we are pleased that you had such a great experience.

Once again, thank you for your patronage.

Looking forward to seeing you in the future.

Sincerely,

Eric Silcox, Director of Fixed Operations
Ed Morse Delray Toyota/Scion

Twitter
bobmina
6/27/2011 8:06:01 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Donna PacificoDonna Pacifico

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Ed Morse Delray Toyota Scion:

donna is a pleasure to work with..very knowledgable about what should be done always with a smile on her face ,trust her implicitly when she recommends the repair items her tech lays out

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Response From: Ed Morse Delray Toyota Scion
Added: 6/27/2011 11:09:08 AM

Thank you for your positive feedback. Customer Satisfaction is very important to us. Donna is a respected and valued member of our team. She is very hard working and caring.

We appreciate your comments and your patronage. Looking forward to seeing you again.

Sincerely,

Eric Silcox, Director of Fixed Operations
Ed Morse Delray Toyota/Scion

Twitter
denhole
5/29/2011 5:13:01 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Donna PacificoDonna Pacifico

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    N/A

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Ed Morse Delray Toyota Scion:

Donnamarie kept me well informed of the work needed, what was involved, how much it would cost and when the car would be ready. A very friendly person and an asset to your dealership.
Have a nice day!

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Response From: Ed Morse Delray Toyota Scion
Added: 6/2/2011 4:35:53 PM

Thanks for the positive feedback.
We agree, Donna is an asset to our dealership. She is very professional, knowledgable and caring. Thanks for taking the time to express this good-will towards our dealership with others. It means a lot to us.

Looking forward to seeing you in the future.

Sincerely,


Eric Silcox, Director of Fixed Operations
Ed Morse Delray Toyota/ Scion

Twitter
Sammy Ben
5/17/2011 2:41:32 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Donna PacificoDonna Pacifico

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Ed Morse Delray Toyota Scion:

Donna Pacifico, is Fantastic!!!
She is the main reason I continually come back for any service needed.... In the past, I would not usually take my car to the dealerships due to Price and Service;
Here I get both:-)
Donna, along with the Dealership "service tactics" are a great example for the rest of the Dealership's out there to follow!
Thank You,
Sammy

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Response From: Ed Morse Delray Toyota Scion
Added: 5/17/2011 4:30:36 PM

Thanks for the positive feedback. Customer satisfaction is very important to us. We are focused on making sure that we can exceed our customers' expectations. We'll be sure to tell Donna how pleased you were with the entire experience.

We appreciate your loyalty and the good-will that you bring to our dealership. Thanks again.

Sincerely,

Eric Silcox, Director of Fixed Operations
Ed Morse Delray Toyota/Scion

Twitter

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