Good knowledge and solid service skills
By Sean.
Glad to have my car taken care of by Burnsville Toyota
Glad to have my car taken care of by Burnsville Toyota
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by RONO33
Verified Customer
Verified Customer
Service Price Transparency
Sep 12, 2023 -
Burnsville Toyota responded
Thank you so much for taking the time to write such great feedback, Ron. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Sean was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs.
Sincerely,
Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Holy moly is all I can say, I went in and went out in one
piece. Epic 😎
piece. Epic 😎
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by Foocho “The Money” Ferrari
Verified Customer
Verified Customer
Service Price Transparency
Sep 12, 2023 -
Burnsville Toyota responded
Thank you for this amazing review! I really appreciate your business.
Sincerely,
Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
Mark was helpful and informative.
Appreciated the emenities in the waiting room and the free car wash.
Appreciated the emenities in the waiting room and the free car wash.
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by TERRY_MICKELSON
Verified Customer
Verified Customer
Service Price Transparency
Sep 12, 2023 -
Burnsville Toyota responded
To say thank you is not enough, Terry! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Burnsville Toyota again!
Sincerely,
Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
First time using Burnsville Toyota and they exceeded my
expectations in every way. Got a next day appointment, was greeted in a friendly manner, got a courteous and free shuttle ride to and from my home w
expectations in every way. Got a next day appointment, was greeted in a friendly manner, got a courteous and free shuttle ride to and from my home while my vehicle was being worked on, and got a fast repair at an extremely reasonable price. Easy, easy, easy. They even sent me a video of my diagnosis and fix. Well played Burnsville Toyota.
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by INFO@ZONEONELOCATING.COM
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2023 -
Burnsville Toyota responded
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.
Sincerely,
Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Great service as always!
Won't go anyplace else! Always helpful and knowledgeable and I love the videos they do of the work being done.
Won't go anyplace else! Always helpful and knowledgeable and I love the videos they do of the work being done.
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by mcmahon3824
Verified Customer
Verified Customer
Service Price Transparency
Aug 29, 2023 -
Burnsville Toyota responded
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you.
Sincerely,
Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
This past experience was great, Mark was very kind and
courteous, and promptly diagnosed the problem and gave me a call only 15 minutes after I returned home, telling me when my vehicle would be done.
courteous, and promptly diagnosed the problem and gave me a call only 15 minutes after I returned home, telling me when my vehicle would be done.
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by fossbear1
Verified Customer
Verified Customer
Service Price Transparency
Aug 29, 2023 -
Burnsville Toyota responded
Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Burnsville Toyota and we look forward to your continued business!
Sincerely,
Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
I have always been pleased with the service and the
dealership. Everyone is pleasant and very professional.
dealership. Everyone is pleasant and very professional.
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by EYEROGER77
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2023 -
Burnsville Toyota responded
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you.
Sincerely,
Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
They rob you with wrong price, everything they charge you
is higher than any other price
is higher than any other price
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by yussufhussein41
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2023 -
Burnsville Toyota responded
Thank you for sharing this review regarding your experience with us, Yussuf. I’d like to discuss this with you further if you could please contact me at your earliest convenience.
Sincerely,
Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
Our service advisor was great and kept us updated.
Our mechanic Ha sent us a good explanation via video of what was wrong with the car and the proposed fix. Our previous visit, we had the same issue
Our mechanic Ha sent us a good explanation via video of what was wrong with the car and the proposed fix. Our previous visit, we had the same issue with leaking oil and the advisor told us our car engine was wrecked. This time, they just replaced the leaky valve cover and it's all good.
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by michael.neuerburg
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ha
Aug 16, 2023 -
Burnsville Toyota responded
Michael, I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service.
Sincerely,
Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Unprofessional service/sales.
I liked the video the mechanic sent! That was helpful and a good explanation. I’d rather just talk directly to the people working on the car.
I liked the video the mechanic sent! That was helpful and a good explanation. I’d rather just talk directly to the people working on the car.
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by Tom
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Cody the mechanic did a great job!
Aug 07, 2023 -
Burnsville Toyota responded
Thank you for taking the time to provide this feedback, Tom. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Sincerely,
Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com