Mark Stibal
Mark Stibal at Burnsville Toyota

Mark Stibal | Page 9

Service Advisor

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

4.8
106 Reviews
4.8

106 Reviews

Write a Review

Dealership Experience

24 yrs, 8 mos

Languages Spoken

English English

106 Reviews of Mark Stibal

September 10, 2023

Dealership Rating
Employee Rating

Good knowledge and solid service skills By Sean. Glad to have my car taken care of by Burnsville Toyota More

by RONO33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Colby, Sean O'Driscoll

Sep 12, 2023

Burnsville Toyota responded

Thank you so much for taking the time to write such great feedback, Ron. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Sean was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

September 09, 2023

Dealership Rating
Employee Rating

Holy moly is all I can say, I went in and went out in one piece. Epic 😎 More

by Foocho “The Money” Ferrari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2023

Burnsville Toyota responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

September 08, 2023

Dealership Rating
Employee Rating

Mark was helpful and informative. Appreciated the emenities in the waiting room and the free car wash. More

by TERRY_MICKELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2023

Burnsville Toyota responded

To say thank you is not enough, Terry! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Burnsville Toyota again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 30, 2023

Dealership Rating
Employee Rating

First time using Burnsville Toyota and they exceeded my expectations in every way. Got a next day appointment, was greeted in a friendly manner, got a courteous and free shuttle ride to and from my home w More

by INFO@ZONEONELOCATING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2023

Burnsville Toyota responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 27, 2023

Dealership Rating
Employee Rating

Great service as always! Won't go anyplace else! Always helpful and knowledgeable and I love the videos they do of the work being done. More

by mcmahon3824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Johnston

Aug 29, 2023

Burnsville Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 25, 2023

Dealership Rating
Employee Rating

This past experience was great, Mark was very kind and courteous, and promptly diagnosed the problem and gave me a call only 15 minutes after I returned home, telling me when my vehicle would be done. More

by fossbear1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2023

Burnsville Toyota responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Burnsville Toyota and we look forward to your continued business! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 24, 2023

Dealership Rating
Employee Rating

I have always been pleased with the service and the dealership. Everyone is pleasant and very professional. More

by EYEROGER77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2023

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 23, 2023

Dealership Rating
Employee Rating

They rob you with wrong price, everything they charge you is higher than any other price More

by yussufhussein41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 25, 2023

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us, Yussuf. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 14, 2023

Dealership Rating
Employee Rating

Our service advisor was great and kept us updated. Our mechanic Ha sent us a good explanation via video of what was wrong with the car and the proposed fix. Our previous visit, we had the same issue More

by michael.neuerburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ha

Aug 16, 2023

Burnsville Toyota responded

Michael, I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 03, 2023

Dealership Rating
Employee Rating

Unprofessional service/sales. I liked the video the mechanic sent! That was helpful and a good explanation. I’d rather just talk directly to the people working on the car. More

by Tom
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cody the mechanic did a great job!

Aug 07, 2023

Burnsville Toyota responded

Thank you for taking the time to provide this feedback, Tom. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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