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Milani Hedquist

Overview Reviews (336) Inventory (329)

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Milani Hedquist

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Milani Hedquist | Page 3

Service Advisor

Brent Brown Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.8

336 Reviews

Overview Reviews (336) Inventory (329)

4.8

336 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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336 Reviews of Milani Hedquist

March 17, 2024

Dealership Rating

Employee Rating

Milani, my service rep, did a wonderful job keeping me informed about what progress was being made. That helped a lot. informed about what progress was being made. That helped a lot. More

by BARRY_NAY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Your drivers were great too

Helpful 0

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Mar 23, 2024 -

Brent Brown Toyota responded

We definitely value our role in keeping customers involved and informed at Brent Brown Toyota. Your feedback confirms we're making good moves. Thanks for sharing this with us.

March 08, 2024

Dealership Rating

Employee Rating

The service department here is fantastic! !! Lani is always very friendly and helpful. I would never take my Toyota anywhere else!!! !! Lani is always very friendly and helpful. I would never take my Toyota anywhere else!!! More

by Brian B

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 14, 2024 -

Brent Brown Toyota responded

We're glad to hear that our team provides you with helpful service for your Toyota here at Brent Brown Toyota. Your loyalty means a lot to us.

March 08, 2024

Dealership Rating

Employee Rating

These employees are absolutely awesome! Always there to help right when you drive up to maintenance your vehicle! Thanks again Always there to help right when you drive up to maintenance your vehicle! Thanks again More

by marylouhub

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 14, 2024 -

Brent Brown Toyota responded

We appreciate the feedback about our devoted staff at Brent Brown Toyota. Thanks for choosing us to take care of your vehicle's maintenance needs.

February 28, 2024

Dealership Rating

Employee Rating

From the moment we arrived, we felt like everyone we met helped us purchase my company car from my company. Questions were answered, paperwork done, and the vehicle was inspected and serviced by a great te helped us purchase my company car from my company. Questions were answered, paperwork done, and the vehicle was inspected and serviced by a great team: Kyle Hammon (new), Shad, Andy, Milani. Thank you all. More

by PT

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Andrew Butcher, Shad Rawlings, Austin Wells , Kyle Hammon (he said he was new, awesome greeter, helpful)

Helpful 0

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Mar 14, 2024 -

Brent Brown Toyota responded

We appreciate your kind review. It's great to know our team was helpful during your purchase at Brent Brown Toyota. Your acknowledgement about the prompt service and inspection is taken positively.

February 27, 2024

Dealership Rating

Employee Rating

I’ve really enjoyed going to Brent Brown for regular servicing on my Tacoma the past couple of years! servicing on my Tacoma the past couple of years! More

by carsonlmartines

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 14, 2024 -

Brent Brown Toyota responded

We're glad that you've had pleasing experiences with your Tacoma's servicing at Brent Brown Toyota. Thank you for sharing this.

February 16, 2024

Dealership Rating

Employee Rating

Quick with the answers and always easy to deal with. Will retain continued service with them. Will retain continued service with them. More

by BRETTMECH19

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joel Kitchen, Enrique Soto, Kaua Pouha, Jaron Maxfield, Andrew Bailey, Nathan Parker, Orrin Skinner, Daniel Ryan, Christopher Smith

Helpful 0

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Feb 22, 2024 -

Brent Brown Toyota responded

At Brent Brown Toyota, our goal is to deliver efficient and straightforward service. We value your patronage and appreciate you choosing our team for your continued vehicle needs.

February 15, 2024

Dealership Rating

Employee Rating

Good! When I come for an oil change I would like it if your service people would not do extra other things and limit the service to what I requested. When I come for an oil change I would like it if your service people would not do extra other things and limit the service to what I requested. More

by DJ2OREM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sheldon Williams, Joel Kitchen, Nate Casper, Andrew Bailey, Nathan Parker, Orrin Skinner

Helpful 0

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Feb 22, 2024 -

Brent Brown Toyota responded

Hello, Thank you for your review. We are happy to see that you enjoyed your recent service visit. If you would like to discuss the services completed on your vehicle, please contact us directly. Best regards, Customer Relations Manager 801-223-4406

February 08, 2024

Dealership Rating

Employee Rating

I've enjoyed coming to this company for my scions services. Scheduling has been easy. services. Scheduling has been easy. More

by bevwoods

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 14, 2024 -

Brent Brown Toyota responded

Thank you for the feedback! We are always here to help at Brent Brown Toyota and if you need anything else, please let us know!

February 07, 2024

Dealership Rating

Employee Rating

Milani in the service department is a service champion and an asset to the company and also Nathan a manager in the service department and an asset to the company and also Nathan a manager in the service department More

by laguardiabills

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Bourgeois, Nate Casper, Dallas McCaman

Helpful 0

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Feb 07, 2024 -

Brent Brown Toyota responded

We appreciate your words on Brent Brown Toyota's team efficiency. We're glad our service department made a strong impression. The team aims for this level of care with every interaction.

February 05, 2024

Dealership Rating

Employee Rating

Been working with Joel for years now and he’s always thorough, explains properly, and quite proper estimates for time to complete as well as potential costs! thorough, explains properly, and quite proper estimates for time to complete as well as potential costs! More

by tvanderwest

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Boyd, Joel Kitchen, Shad Rawlings, Dallas McCaman, Brock DeLuca, Ismael Flores, Colby Sanders, Rick Elliott, Kendra Christensen

Helpful 0

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Feb 14, 2024 -

Brent Brown Toyota responded

Thank you for the 5-star rating! We are happy to know that our team was helpful and we hope that you will continue to choose us at Brent Brown Toyota!

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