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Paula Ortiz
Refer Me
146 Reviews
146 Reviews of Paula Ortiz
September 21, 2018
Too long It took long to get an oil change!! Bad experience!!!! I was just waiting and no consideration give to me by the staff explaining the situation!! It took long to get an oil change!! Bad experience!!!! I was just waiting and no consideration give to me by the staff explaining the situation!! More
by j_binuya
Verified Customer
Helpful 
September 21, 2018
Great A great experience friendly staff and willingness to mantinance my car! Thank you taking the time to work with me. Again thank you very much! A great experience friendly staff and willingness to mantinance my car! Thank you taking the time to work with me. Again thank you very much! More
by laith.ismael
September 19, 2018
You have a top-rate service person in Paula Ortiz I have good service Weather Service department or salesperson Danny gingerich who has sold me many many cars nothing bad to say about Machens Toyota I have good service Weather Service department or salesperson Danny gingerich who has sold me many many cars nothing bad to say about Machens Toyota More
by pamsocha
Other Employees Tagged: Danny Gingerich
September 19, 2018
Terrible customer service AGAIN! When going in for my schedule maintenance I Was told by Paula that she was helping a customer and after that she was going to lunch and that I needed When going in for my schedule maintenance I Was told by Paula that she was helping a customer and after that she was going to lunch and that I needed to just go stand by my car and somebody would eventually help me. I was like okay not sure who she was helping as nobody was with her but my issue was the comment after about going to lunch. Then when I came back to pick up my vehicle the guy who is in the same room as Paula wouldn’t even acknowledge my presence so after a few minutes I went out and asked if someone could help me get my keys so I could leave. They guy who helped me was very friendly. I then notified that my license plate was bent along with the holder. Went back in and was told u prob just need to bend it back as it prob happened when they washed your car. The man came out and helped bend it back but it isn’t perfect. I was told that I could get it fixed next time I brought my vehicle back in. I thanked him and left. I was so mad a the again terrible customer service that I received I couldn’t even address it at the time because i didn’t want to make a seen. I swear I will never purchase a vehicle from you or new tires and I will strongly discourage anyone I know from buying from you. This is the second bad review I have given with no response. I gave you another chance just in case it was an isolated event but clearly it is not. I guess Machens doesn’t care about customer service. More
by cec
Other Employees Tagged: Not sure
September 16, 2018
TOYOTA Care: Columbia 1st six month visit, Saturday morning care in Columbia worth doing after a busy week. Treated well and great care guaranteed. Customer Service Tech to 1st six month visit, Saturday morning care in Columbia worth doing after a busy week. Treated well and great care guaranteed. Customer Service Tech took good care of my care needs and questions as if he was anticipating my arrival and was ready to meet my expectations. More
by Ms King
Other Employees Tagged: Joe Haner, Terry Pruett, Darnell Thomas, Shawn Hall, Dominique Warrick, Matthew Reid, Thad Torgerson, Lori Lindsay, Justin Brown
September 15, 2018
Great customer service My car service was basic. Everyone I met was helpful and courteous. An all round pleasant experience. Definitely come back for all our RAV4 servicing My car service was basic. Everyone I met was helpful and courteous. An all round pleasant experience. Definitely come back for all our RAV4 servicing More
by Jkazee
September 14, 2018
Experience was great I have found this to be a very good dealership to work with. The associates have been professional and very informative. I enjoy working with them. I have found this to be a very good dealership to work with. The associates have been professional and very informative. I enjoy working with them. More
by BMEL123
Other Employees Tagged: Terry Pruett, Matthew Reid
September 14, 2018
I t is always easy to get information and helpful advice I had to take car for 25,000 miles sevice and Paula Ortiz is always helpful and willing to accommodate my needs no matter how busy she happens to be. I had to take car for 25,000 miles sevice and Paula Ortiz is always helpful and willing to accommodate my needs no matter how busy she happens to be. She is a great working with the public! I also enjoy my rides in the Courtesy Van and enjoy my conversations with Dave! Machens Toyota has a great team delivering outstanding service! More
by Delporto
Other Employees Tagged: Danny Gingerich, Terry Pruett , Dave and Patricia his wife
September 12, 2018
quick and painless My car wouldn't start. So I had it towed to the service center, it got in late in the day, and the next day at 8:30 am it was done. My car wouldn't start. So I had it towed to the service center, it got in late in the day, and the next day at 8:30 am it was done. More
by meinong
September 12, 2018
Good. Staff is always friendly. The staff are very nice and will let you know if any problems with the car. I use the shuttle service so I can leave my car at the dealership while I The staff are very nice and will let you know if any problems with the car. I use the shuttle service so I can leave my car at the dealership while I am at work. Dave-The driver, is very nice and I enjoy talking with him. Paula is professional and nice also. More
by ROBINBRANDON19
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