Paula Ortiz | Page 2

Satified customer for over 35 years. I’ve bought Toyota’s from Machens since the 1980s. Their service has been superior and their vvehicles legendary for reliability and class. All they n I’ve bought Toyota’s from Machens since the 1980s. Their service has been superior and their vvehicles legendary for reliability and class. All they need is regular maintenance for over 100,000 miles. Machens sale and service people are always courteous and knowledgeable. Their facility is squeaky clean, comfortable, and well-supplied with beverages and snacks. More

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Service is a no-go I don’t recommend the service department. My parents have been going to Machens for years and insist that I only buy Toyotas. Since I moved back here I don’t recommend the service department. My parents have been going to Machens for years and insist that I only buy Toyotas. Since I moved back here as an adult, I’ve been taking my Prius and my husband’s RAV-4 to Joe Machens Toyota to get serviced. Since moving here over the summer, I have probably spent $1k on services and repairs. The plastic underbody on my Prius and my husband’s RAV-4 have been popping off (a fault of Toyotas, I can only assume). Well about two weeks ago my husband’s popped off and we took it to Machens to be fixed. It cost him in the range of $15-$30. The same sort of piece on my car popped off and I went in today to get it fixed and before they took it back, they said it would be $100 to do a body diagnosis. At this point, my advisor hadn’t even looked at me yet. I patiently explained that my husband had the same issue with his Toyota and they fixed it for much less. She explained (a little pre-emptively defensively, might I add) that they aren’t trying to rip me off- that they just need to cover their costs. So, I had to pry- “So, is that the max cost it will be? Could it be less? Or is that a flat fee?” She said it’s the max. To which I inquired, “will you update me while it’s back there if it’s looking like it’s going to be on the higher end. If it’s taking more time, or needs extra special work?” She replies they wouldn’t. They would just not allow it to go over $100. I told her, I’m a student, my husband got it fixed for much less, I’ve spent $1k there over the past few months. I’ll just go to Subaru. It’s just sad they will help me and you all won’t. I was already upset that both of our Toyotas have had the same issue. But this interaction definitely made me never want to shop there for a car again. My husband and I will both need new cars soon. I understand that people have bad days and that prices sometimes need to change, but I gave her every opportunity to explain to me, and to apologize. and to help. And she just didn’t care for me enough to take the time. I’m the customer. I shouldn’t have to deal with this. More

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oil change came in for oil change, multiple suggestions made for other work, didn't have time that morning, quote was going to be made and given to me when I lef came in for oil change, multiple suggestions made for other work, didn't have time that morning, quote was going to be made and given to me when I left. No quotes provided. Vehicle was to be washed, wasn't washed. And it took two hours for an oil change. Fortunately you have a great set-up that made waiting work and I could work and keep things going. I requested regular oil, that was what was on teh ticket, but someone billed it out as synthetic. I caught the mistake and it was taken care of. Paula was my service writer and was very thorough and helpful, not pushy at all, good to work with. More

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Service Department The service department needs to be overhauled badly. It has grown lazy, complacent, and just plain awful. Several bad employees, specifically Matthew The service department needs to be overhauled badly. It has grown lazy, complacent, and just plain awful. Several bad employees, specifically Matthew Reid, still reside there and need to move on as I don't think they're not interested in getting better at offering service. Oil changes take WAY too long, and I'm still confused as to the reason of scheduling appointments when they are not remotely useful or honored. I had a 7:15am appointment for an oil change and my car wasn't brought in till 9am. Ridiculous! More

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Very good service, reasonabley priced. Practically all of our service work here has been scheduled maintenance & they have always done good work at reasonable prices. They have always asked Practically all of our service work here has been scheduled maintenance & they have always done good work at reasonable prices. They have always asked first about performing anything additional and have explained their reasoning. Have had no problems scheduling appointments. More

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Oil change It’s to expensive to get a oil change. It cost me $78.00 just for an oil change. I also had a $15.00 coupon. That is out rages. They are also very slo It’s to expensive to get a oil change. It cost me $78.00 just for an oil change. I also had a $15.00 coupon. That is out rages. They are also very slow. I arrived early and it still took 2 hours. I have better stuff to do than sit and wait forever. More

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great service without an appointment THey were able to get me in for a leaking tire and take care of my routine service without an appointment. They also took care of a recall I didn't ev THey were able to get me in for a leaking tire and take care of my routine service without an appointment. They also took care of a recall I didn't even know about. Thanks so much! More

by GJYOUNG344 Verified Customer Verified Customer

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Paula is wonderful I have been going to Toyota for the past 25 years and there are two people who really make my service experience the best. One is no longer at the ser I have been going to Toyota for the past 25 years and there are two people who really make my service experience the best. One is no longer at the service center for Toyota but Kevin was great. He went the Extra mile to make his service superb. Paula has been awesome. She is knowledgeable, personable, and timely and her responses to questions are always answered with respect. She is friendly and will provide you with honest feedback regarding the needs of your vehicle. I always look forward to seeing her when I need something done to my car which is usually only routine maintenance or new tires. Thank you for such a great hire. More

by ferrismadonna Verified Customer Verified Customer

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Pleasantly surprised Seamless process that was quicker than expected and I thought I was treated honestly. Paula was friendly, informative, and to the point. I will come b Seamless process that was quicker than expected and I thought I was treated honestly. Paula was friendly, informative, and to the point. I will come back. More

by GI Joe Verified Customer Verified Customer

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Everything went smoothly my car was washed would have liked for it to have been dried as well covered it dried water spots dark color car looked bad. Also not sure how long my my car was washed would have liked for it to have been dried as well covered it dried water spots dark color car looked bad. Also not sure how long my car was done had I not gone to ask 30 minutes after I saw it was parked outside the bay I'm not sure how much longer I would have waited. More

by FLNFRGYRT Verified Customer Verified Customer

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