I started in 1974 washing cars and thereafter filled many positions and assumed added responsibilities within the Klaben Auto Group prior to attaining my current leadership position. With the guidance and mentoring I received from my Father, Al Klaben Sr., I have remained true to the core principles upon which our business was founded. Customer Driven - Integrity - Hard Work - Commitment to Excellence - Continuous Improvement. Customers are the foundation of our success! We have a team of quality individuals who work together to leverage our collective resources with the intention of delivering customer experiences that stand apart in an atmosphere of transparency, trust and respect. We share one common goal, to deliver the best value to our customers, team members, partners and communities. I'm proud to be a part of the Klaben Team. Family comes first and I'm blessed with 4 incredible children and a very special & supportive wife. Call 330.673.3139 ext 308
Read moreDealership Experience
43 yrs, 3 mos
Industry Experience
50 yrs, 4 mos
849 Reviews
Write a Review849 Reviews of Richard Klaben
February 29, 2024
Louis was 5 stars! If you’re in the market for a new ride ask for Louis. I will be purchasing from Klaben Ford again in the future. It was worth the 3 1/2 hour road tri If you’re in the market for a new ride ask for Louis. I will be purchasing from Klaben Ford again in the future. It was worth the 3 1/2 hour road trip from Michigan to purchase my new Ford F-350 Platinum. Great experience start to finish. More
Other Employees Tagged: Jennifer Bowen, Louis Polos, Tyler Schultz, Curt Conrad, Craig Hutchinson, Dylan Becker
February 17, 2024
Klaben has always been my go to! They work with you and really care about your concerns and always find you something comfortable to ride in!luke did such a great job ! He’s very fri They work with you and really care about your concerns and always find you something comfortable to ride in!luke did such a great job ! He’s very friendly and found us the perfect ride! Thank you! More
Other Employees Tagged: Christine Klaben, Jennifer Bowen, Christopher Volk, Luke Deegan
February 10, 2024
100/10 service! This location is like a family and they treat their customers like that as well. Everyone is beyond kind and welcoming. From the first phone call to This location is like a family and they treat their customers like that as well. Everyone is beyond kind and welcoming. From the first phone call to closing the deal it was so pleasant. Luke and Kyle were the dream team. They kept me posted all the time with where the car was tracking, even calling the delivery truck to get it delivered quickly, their communication is incredible and so appreciated. Roscoe was also absolutely amazing as well, he really was so kind and helpful! Angela in finance helped me at the end and was beyond warm and welcoming too! Dealerships can be pretty intimidating in my opinion but not Klaben, they’re so incredible. Rich has really changed the game and Klaben Ford/Lincoln is unlike any dealership I have ever been to. If you are looking for a new car definitely give them a call, highly recommend! More
Other Employees Tagged: Roscoe Woodberry, Luke Deegan, Angela Mazzagatti, Kyle Crowe
February 09, 2024
We had been stuck in a horrible situation with a different dealer and had just about lost hope when the team at Klaben offered to help. They got us out of the situation we were in and got us into a different dealer and had just about lost hope when the team at Klaben offered to help. They got us out of the situation we were in and got us into a car that we absolutely love. The entire team at Klaben exhibits an over the top level of hospitality that it is clear that extreme customer care is simply the culture of the company. We will never go anywhere else More
Other Employees Tagged: Christine Klaben, David Mitchell, David Klaben
February 08, 2024
As always. ..The only dealership I WANT to do business with when getting a car or accessories. Go find Louis P. at Klaben Ford in Kent!!! You will be glad you ..The only dealership I WANT to do business with when getting a car or accessories. Go find Louis P. at Klaben Ford in Kent!!! You will be glad you did! More
Other Employees Tagged: Mike Brandvold, Artie Gissinger, Christine Klaben, Sean Bradford, Louis Polos, Douglas Lewin, Steve Perkins, Wayne Smith , Denise Miller
February 08, 2024
My husband and I came to see the team at Klaben because we were stuck in a horrible situation with a different dealer. The level of hospitality shown to us by the team at Klaben was unmatched by any exper we were stuck in a horrible situation with a different dealer. The level of hospitality shown to us by the team at Klaben was unmatched by any experience we’ve ever had with another dealer in our lives. The way we were treated by the entire team at Klaben is a testament to the culture they have within the company. Rich, Christine, David, (and I apologize I cannot remember the name of the lovely woman who helped us with our paperwork) were all exceptional. Even the team members who were simply walking by made it a point to stop and say hello and see if there was anything we needed. Based on how we were treated, we will never go anywhere else for our cars in the future. Thank you to the team at Klaben! More
Other Employees Tagged: Christine Klaben, Louis Polos, David Mitchell, Angela Mazzagatti, Ryan D'Achille , Denise Miller
February 02, 2024
I can't say enough about Bo! I was embarrassed to submit my credit report doe to a divorce and wasn't sure I was going to qualify for a loan. Bo made sure that I knew Klaben wa I was embarrassed to submit my credit report doe to a divorce and wasn't sure I was going to qualify for a loan. Bo made sure that I knew Klaben was different from other dealership and they can sometimes work with people in my situation. Bo explained how the program works and didn't treat me any different from a customer with a great credit store. Bo went above and beyond to make sure the deal went smooth and I was satisfied every step of the way! I didn't feel like a customer I felt like a friend! I will certainly come back to Klaben on the future and will recommend to anyone who will listen. More
Other Employees Tagged: Douglas Lewin, Bo Stewart, Angela Mazzagatti
January 31, 2024
Chris Moldas and the entire Klaben Ford team are great to work with. Chris took the time to find a F150 that fits my needs and budget. Klaben is the only dealership I will go to to find my vehicles work with. Chris took the time to find a F150 that fits my needs and budget. Klaben is the only dealership I will go to to find my vehicles More
Other Employees Tagged: Chris Moldas, Jennifer Bowen
January 26, 2024
We had a great experience at Klaben Ford Dealership. Luis Polos was really helpful choosing the right car for our daughter. He was knowledgeable, easy to communicate. Luis Polos was really helpful choosing the right car for our daughter. He was knowledgeable, easy to communicate. More
Other Employees Tagged: Christine Klaben, Louis Polos , Denise Miller
January 20, 2024
This is a complete program for a customer to handle all their needs from sales to service their needs from sales to service More
Other Employees Tagged: Joe French, Bo Stewart