Tom Coward
Tom Coward at Smythe Volvo
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Tom Coward | Page 4

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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4.9
392 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

392 Reviews

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392 Reviews of Tom Coward

May 08, 2023

Dealership Rating
Employee Rating

This is my second car from Smythe Volvo. And I've had 3 Volvos serviced there. This dealership is everything I think of when I think of excellent customer service. Each interaction is better More

by bethsrob
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
May 16, 2023

Smythe Volvo responded

What a great review! This is one to pin up on our bulletin board. Thanks for choosing Smythe Volvo again and we look forward to seeing you in the service drive at your first scheduled maintenance.

May 02, 2023

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Been many many years With Smythe Volvo ! !! There is a good reason, why we stick with! Service with a smile !! Kyle Jackson and team are great - Goret family More

by jag8592
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 16, 2023

Smythe Volvo responded

We are fortunate to have customers like you, and to have a relationship that has lasted through the years. Thank you for your loyalty and thank you for these kind words. We hope you have many safe and happy miles in your new car.

April 24, 2023

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Howard made the car buying/ leasing experience pleasurable. I never look forward to negotiating a new car but I would recommend Howard and Smythe to others to use in the future. More

by RAG807
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Abood Katib, Howard Blumstein, Anthony Monteiro , Max Bassi

May 16, 2023

Smythe Volvo responded

Your experience is one we strive to provide all of our customers. Howard does an excellent job. Thank you for your recommendation and thank you for choosing Smythe Volvo.

April 18, 2023

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One of my favorite dealerships. Staff is courteous and competent, prices are fair and service is efficient. A well run store. More

by Chuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Apr 23, 2023

Smythe Volvo responded

It is very rewarding to our service department to read a terrific review like this. We are fortunate to have a great customer like you. We look forward to seeing you the next time around.

April 15, 2023

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I always have a great experience at Smythe Service and never feel like they do unnecessary repairs. More

by Sandra Gover
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza, Billy Shannon

Apr 23, 2023

Smythe Volvo responded

Your experience is one we strive to provide to all of our customers in the service department. Thank you for taking the time to post this wonderful review.

March 08, 2023

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Employee Rating

Always a great experience with Kyle Jackson at Smythe Volvo, we appreciate the top-notch service, always professional! More

by JJ
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Kyle Jackson

Mar 09, 2023

Smythe Volvo responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Kyle delivered such a great experience!

March 07, 2023

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I’ve been a loyal, Smythe Volvo, customer for nine years… And counting! Over this time., I have leased three cars with the most recent one car purchase off lease . Kyle Jackson is my guy and I can’t say e More

by mcolarossi7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 08, 2023

Smythe Volvo responded

Here at Smythe Volvo, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed all of your experiences, and it was a pleasure having you at the dealership. We appreciate your review!

March 01, 2023

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Employee Rating

This place is more like a 5 star hotel than a car dealership. From initial inquiries to the final sale it was amazing. Dealt with service, sales, financing and parts department (added accessories). More

by copesq
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 02, 2023

Smythe Volvo responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Smythe Volvo!

February 23, 2023

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Great customer service experience with Tom. He explained everything in detail All expectations were met. More

by Magnanimous
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 23, 2023

Smythe Volvo responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom met your expectations. Thank you again for choosing Smythe Volvo, we look forward to having you as one of our valued customers for many more years to come!

February 23, 2023

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Employee Rating

I had a service appointment. Tom was very professional and took care of my car really quick. Communicated wonderfully. More

by Jennifercmorales96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2023

Smythe Volvo responded

Thanks, Jennifer, for sharing about your experience with Smythe Volvo. We appreciate your business and hope to see you again soon!

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