Tony Kirschner | Page 2

Had a flat on a Saturday afternoon. After Kia roadside got our spare on, we went to Kia to see if they could get us a new tire. They quickly got it done for us and also did the oil chan After Kia roadside got our spare on, we went to Kia to see if they could get us a new tire. They quickly got it done for us and also did the oil change and inspection so I didn’t have to make another trip. More

by rachelchildress83 Verified Customer Verified Customer

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Update 3/26/2024: After having my new (used) car for less than a day, it started to make a terrible sound. After multiple attempts to show the technicians at Coastal Kia with no avail, I was finally able to than a day, it started to make a terrible sound. After multiple attempts to show the technicians at Coastal Kia with no avail, I was finally able to get the sound on video. Gary Nelson, Tony Kerschner, and Chris (mechanic) got my car in right away to diagnose and fix the problem.. a worn strut that needed replacing. There was no rushing to get it half fixed and shove me back out the door. Myself and the issue were given the time and attention needed to correctly fix it. Everyone stayed in touch with me for a resolve and kept me up to date with the service departments next steps. I picked up my car today, with a detailed description and conversation of exactly what happened, what was replaced, and what happens if I run into anymore issues with my car. While Gary was off today, my dad and I spoke to Samuel Weismann and John Wigger to make sure everything was done right.. not just “patched” until something else broke. I am beyond impressed with all departments involved during this entire transaction and truthfully cannot say enough good things about this group of people.. including the concierge shuttle driver (I’m sorry I didn’t get your name). I’m a 40 year old born & raised local who has never had an experience like this with ANY Wilmington dealership, ever. This team doesn’t push you into a sale, push you to sign, push you out the door when there’s a problem.. none of that. Nothing but polite, patient professionals the entire time, even when it took a few tries and visits for my car to make the noise in front of them (finally). I highly recommend you stop by Coastal Kia before you make your next purchase with any other dealership! ———— 3/21/2024: These people at Coastal Kia are amazing! I found a car they had just received, and it wasn’t even on the lot yet. I contacted the dealership and planned to meet with Ever straight from my work. He had it cleaned, ready and waiting for me to inspect and test drive. Ever Quezada and Isiah Torres did everything possible to help me get into the new car. He didn’t try to scam me, or push me for a sale. He remained straight, honest and to the point. I appreciate that so much! They are genuinely human and actually humble about each person and their buying situation. Never have I had a car dealership take the time to listen, and honestly care about helping as much as possible.. especially when I came in an hour before their closing. Looking for a new used car? Go speak to Ever Quezada! I can’t say enough good things about this whole transaction, Ever and how much they helped me save! More

by karendombroski1983 Verified Customer Verified Customer

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Great salesman, easy to work with. Up front and fair negotiating prices. Will recommend to others Up front and fair negotiating prices. Will recommend to others More

by andrewgravina6254 Verified Customer Verified Customer

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Superb job! Always a pleasure to work with y'all and everyone there is extremely nice Always a pleasure to work with y'all and everyone there is extremely nice More

by mtotsch2 Verified Customer Verified Customer

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Great customer service! Salesman was so nice and went above and beyond to help us get our new vehicle Salesman was so nice and went above and beyond to help us get our new vehicle More

by aedge78 Verified Customer Verified Customer

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Service center and employees have been very professional and courteous ever time I come for maintenance and courteous ever time I come for maintenance More

by RPM Verified Customer Verified Customer

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Super friendly staff and thorough explanations of all work to be done. Facility is clean and well stocked with refreshments… phone chargers and computer area. Shuttle service readily available. Very good work to be done. Facility is clean and well stocked with refreshments… phone chargers and computer area. Shuttle service readily available. Very good experience. More

by Deborahbutler100 Verified Customer Verified Customer

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Enjoyed the friendliness of the employees, not just the sales rep I was working with. sales rep I was working with. More

by agusta0 Verified Customer Verified Customer

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This is truly a great place to shop for your new car it’s a great friendly staff, and a comfortable clean environment. I got my first car here and I plan to be with them for years to come. a great friendly staff, and a comfortable clean environment. I got my first car here and I plan to be with them for years to come. More

by CYRILGRAHAM777 Verified Customer Verified Customer

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Very good people to deal with and keep me updated on the progress of work being done. progress of work being done. More

by BETSYB Verified Customer Verified Customer

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