Tyler Johnston | Page 15

Mistake here and there. Was taking care of with good understanding. Like to see the mechanic service MENS check their work better after finished their job. Dealer are my fav Was taking care of with good understanding. Like to see the mechanic service MENS check their work better after finished their job. Dealer are my favorite all time after all. Thanks you More

by THONGMY7 Verified Customer Verified Customer

Helpful 0

Report | Print

On page 1. Quanity 2Description Super Long Life C Cost$26.66x2eee explain what the items explain $53.32 Please explain what the items are for. Thank you. Quanity 2Description Super Long Life C Cost$26.66x2eee explain what the items explain $53.32 Please explain what the items are for. Thank you. More

by dld.daggett Verified Customer Verified Customer

Helpful 0

Report | Print

Good communication from dealer employees and explanation of services, costs, time. Nice comfortable facility to work while I'm waiting. of services, costs, time. Nice comfortable facility to work while I'm waiting. More

by ADTD51 Verified Customer Verified Customer

Helpful 0

Report | Print

For the first time since I purchased my 2013 Prius, I feel like I was a victim of an attempted scam! On my last service visit the advisor, Nolan, the advisor for the most recent visit, confirmed that I w feel like I was a victim of an attempted scam! On my last service visit the advisor, Nolan, the advisor for the most recent visit, confirmed that I was informed my Prius rear brakes needed replacement. The brake pad thickness was 2-3mm on the rear brakes. So when I scheduled the most recent maintenance appointment, I included the rear brake work. While running some errands during the maintenance work, I received a video from the technician showing how the work was going and the results of his testing. In the video, he stated the rear brakes were 6mm and needed no replacement. It felt to me that I was about to spend $531.00 dollars that weren't necessary! To compound this disillusion of a scam, when I called to make sure this unnecessary brake work was not performed, all of a sudden, Nolan nor anyone else, could be located to stop the fraudulent brake work prior to being done. So I hustled back to the shop to stop it. More

by glb615 Verified Customer Verified Customer

Helpful 0

Report | Print

I spent over $1,000 on new tires and wanted to take advantage of the financing option. I thought I was prepared because I had frozen my credit and called to unfreeze to get the financing for my tire p advantage of the financing option. I thought I was prepared because I had frozen my credit and called to unfreeze to get the financing for my tire purchase. For some reason, I was denied which created much stress for me. I wasn't prepared to spend this money without some financing options. My credit score is 825 and I should have been approved. I know that this is not a direct reflection on Toyota service but was very stressful and my car was in the shop for an oil change just 3-4 days before this and they replaced the air filter and cabin filter on this day, but the techs said my cabin filter needed replacing again. This was frustrating also because at this point I am questioning the credibility of the service techs. I do like the video that is sent. My husband is very critical and thinks car places take advantage of women and people like me because I am so gullible. I hope that is not the case. I am cancelling my next appointment and going to someone local that is cheaper. More

by paulamaxon Verified Customer Verified Customer

Helpful 0

Report | Print

Tyler worked me into their busy schedule when my battery died! So grateful for the accommodation. died! So grateful for the accommodation. More

by KATIE.H.SCOTT Verified Customer Verified Customer

Helpful 0

Report | Print

A great dealership with high quality employees hopefully it will get better and better to continue serving the customers it will get better and better to continue serving the customers More

by flacoraks Verified Customer Verified Customer

Helpful 0

Report | Print

Cole has superior customer service skills. I appreciate his attentiveness and the video is a great added value I appreciate his attentiveness and the video is a great added value More

by Pamelajo Verified Customer Verified Customer

Helpful 0

Report | Print

Everything was smooth and quick for the oil change. The employees were friendly. I would appreciate oil change offers and coupons because the price of a synthetic oil change has gone up significantly i The employees were friendly. I would appreciate oil change offers and coupons because the price of a synthetic oil change has gone up significantly in the past year. More

by OLS Verified Customer Verified Customer

Helpful 0

Report | Print

On time, efficient, friendly and no pressure to buy additional services beyond what was planned. additional services beyond what was planned. More

by MICHAELROE Verified Customer Verified Customer

Helpful 0

Report | Print