Mercedes-Benz of Owings Mills

My Service Advisor, Mrs. Stephanie Smith, was absolutely AMAZING! She displayed an immeasurable level of helpfulness. Moreover, Mrs. Smith’s voluminous commitment toward as Stephanie Smith, was absolutely AMAZING! She displayed an immeasurable level of helpfulness. Moreover, Mrs. Smith’s voluminous commitment toward assuring my satisfaction as a happy consumer showed as being pivotal and paramount. She thoroughly explained the process and timeframe of my repair. There were no ambiguities or surprises, which I immensely appreciated. She is the epitome of how communication should be handled and conveyed to a customer. Her high-quality professionalism is the new standard of expectation, all inclusively. I strongly ask that this review (reflecting her gold-standard practice) gets shared with others as the new margin of excellence. I will be referring all of my colleagues and MB friends to Owings Mills Mercedes Benz with the specific request of seeking Mrs. Stephanie Smith’s assistance. Thank you Mrs. Stephanie Smith for making this a great experience!!! 🙂 More

Andy got us in and out with the perfect car within 24 hours! Wow! High energy, kindness, and willing to be HONEST is quite amazing to see in a dealership setting. 10/10, 5 stars. Thank you Andy for the g hours! Wow! High energy, kindness, and willing to be HONEST is quite amazing to see in a dealership setting. 10/10, 5 stars. Thank you Andy for the great treatment and conversation! More

Fantastic service department. The service writer was totally on top of her game. She kept me informed as to the process of when my car would be ready and when I arrive, the car wa The service writer was totally on top of her game. She kept me informed as to the process of when my car would be ready and when I arrive, the car was washed and clean and ready for me to be picked up. More

We are always pleased with the service and the treatment we receive each and every visit. We are especially happy with Murphy, who always looks out for us. He goes out of his way to make sure we are happy w we receive each and every visit. We are especially happy with Murphy, who always looks out for us. He goes out of his way to make sure we are happy with our vehicles. More

As someone who is very indecisive, Oliver Lippman demonstrated extreme patience and promptly responded to every single need and challenge I encountered. Oliver is meticulously transparent, responsive demonstrated extreme patience and promptly responded to every single need and challenge I encountered. Oliver is meticulously transparent, responsive, trustworthy, easy going, and intuitive. I highly recommend using Oliver when purchasing a Mercedes! Thank you, Oliver! More

They provide the best customer service. I recommend thank you . Would always go back in the future I recommend thank you . Would always go back in the future More

Lucy at Mercedes Benz in owing mills was very helpful and helped me pick the perfect car in my price range. she contacted me daily giving me updates on my process. I am super thankful I got to meet her and e helped me pick the perfect car in my price range. she contacted me daily giving me updates on my process. I am super thankful I got to meet her and experience her great customer service. I will be definitely returning to her when I want to upgrade. More

Stephanie Smith has been my advisor from the beginning. She’s always pleasant. I feel that I’m in good hands when my vehicle is being serviced. She’s very knowledgeable about Mercedes Benz products. She’s always pleasant. I feel that I’m in good hands when my vehicle is being serviced. She’s very knowledgeable about Mercedes Benz products. More

Drove in to get my tires checked, no appointment. Stephanie assisted me—she was great ! Took care of my flat with a new tire, cleaned my car and I was on my way. Stephanie assisted me—she was great ! Took care of my flat with a new tire, cleaned my car and I was on my way. More

Exceptional dealership with great salespeople willing to guide you from beginning to end of your purchasing process. guide you from beginning to end of your purchasing process. More