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Criswell Chrysler Jeep Dodge RAM and FIAT

Gaithersburg, MD

4.4
818 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary goal is to satisfy our customers.
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84 Bureau Drive

Gaithersburg, MD

20878

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Showing 818 reviews

August 09, 2023

Easy to work with to get a good price (not the best local price in this case) on a Ram 1500. Definitely appreciate the prompt responses by Connor to questions and pricing inquiry. More

by DW
Recommend Dealer
Yes
Employees Worked With
Connor Cool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Congratulations on your recent purchase! We are ecstatic to hear that you had a great experience with our team. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

August 02, 2023

Russell was great to work with. Him was very helpful and insightful on our new Chrysler Pacifica. He answered all of our questions and was able to help us get a great deal on the mi More

by twallace
Recommend Dealer
Yes
Employees Worked With
Russell Kelley
Aug 03, 2023 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Congratulations on your most recent purchase! We appreciate hearing that you had an outstanding experience with Russell and our Criswell team!

July 23, 2023

I was so impressed with Patrick Mantua's dedication to customer service. He went above and beyond to make sure that I had a positive experience. He even work on vacation to make sure I had the car deliver More

by smazahreh
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patrick Mantua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Congratulations on your recent purchase! We are very pleased to hear that you had a recommendation worthy experience with Patrick! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

May 21, 2023

James“Jim” Clutter is a liar and master manipulator! I’ll never be back!! My boyfriend took a look at my receipt and explained to me that there were services on there marked “customer requests” that I More

by Lauren Watson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Clutter
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. but we welcome this feedback as an opportunity to assess areas of our processes that may need improvement.

April 18, 2023

This was the easiest and most efficient car buying experience ever! Leon is excellent! We thoroughly enjoyed working with him. He answered all of our questions and truly cares about his customers. He More

by amlink
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahsan Javeid
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2023

This was my best car buying experience ever. We have purchased from volume dealers, as well as hometown dealers, and none of those experiences even came close to this one. I found the car onli More

by Amiejay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Beckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Boone
Mar 08, 2023 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We love hearing from our happy customers! Thanks so much for your kind words and positive review of your recent experience. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

February 28, 2023

Great car buying experience. Leon Travis was a great salesman. I would highly recommend this dealership and salesman. Very helpful and great communication throughout the ordering More

by Glavey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We are ecstatic to hear that you had a recommendation worthy experience with our team! Thank you again for choosing Criswell for your recent purchase!

January 11, 2023

Connor is a good salesman. He is still new but stands by his word. Stop by and buy a car from him More

by cory
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor Cool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We are so happy to hear that you had a great experience with Connor. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

December 12, 2022

Richard the salesman did an outstanding job . I would recommend this dealership to my friends and family More

by Jimmy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Beckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We are ecstatic to hear that you had a recommendation worthy experience with our team! Thanks so much for choosing Criswell.

December 06, 2022

The service department flooded my engine and now the service manager will not respond to my insurance's emails. John Newport tried and failed! More

by wordswithway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Newport
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2022 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We are disappointed to see that your experience was anything less than stellar. We appreciate you taking the time to bring this to our attention and your concerns have been shared with our management team so that they can assess the situation.