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Autohaus on Edens

Northbrook, IL

Overview
Employees
Reviews
Vehicles
4.7
3,335 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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1600 Frontage Rd

Northbrook, IL

60062

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Showing 3,335 reviews

July 16, 2025

Always very friendly and professional. They make it easy and the work is great and on time! More

by JERRY@LIPLAWFIRM.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

July 14, 2025

The service was excellent. Quick, fairly priced, done correctly and we had great communication and updates from Tom More

by michaelahoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

July 14, 2025

Service was great again all items were repaired as described. Car was cleaned before pick up. More

by RGAVRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

July 14, 2025

I came into the dealership to test drive an X3. I wasn’t necessarily planning to buy, but I liked the car and Carlos made the experience really wonderful. Those two factors are what made me decide More

by adrianne.hawthorne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Law
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Regalado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Ramirez
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Jul 28, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with Carlos and our sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

July 11, 2025

Excellent service. Tom Lood is amazing. He helped me with everything I needed and his communication was outstanding More

by RACHELRUBIN24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

July 11, 2025

Fantastic, Mind-blowing, wonderful, marvelous these are the words I thought in my mind but they were nice and tried to work the best deal! More

by SSR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gil Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Ramirez
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Jul 14, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

July 10, 2025

Ryan is always super responsive. I feel that he has my best interests in mind. More

by mschnur
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

July 09, 2025

It took ten emails to arrange an appointment to drop off my car in the late afternoon and have it worked on first thing the next morning. The car was not serviced first thing the next morning. Received a More

by SSSLK32
Service Time
Recommend Dealer
No
Employees Worked With
Ken Dunaway
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Tekien
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Jul 09, 2025 -

Autohaus on Edens responded

Thank you for your feedback. We’re sorry to hear that your experience scheduling service was frustrating, and we appreciate the opportunity to clarify a few points. While we understand it may have felt like a lengthy exchange, there were fewer than ten emails involved. The extended communication stemmed from trying to accommodate your very specific and tight scheduling request—dropping off late in the afternoon and picking up first thing the next morning. Given the nature of the service requested and the time constraints, we did our best to explain that the timeline might not be realistic, but still committed to aiming for completion by noon. During the inspection, our technicians identified a fuel leak covered under a warranty extension—something we felt was important to address right away for your safety and convenience. This did require keeping the vehicle longer, but also saved you from a potential future issue at no additional cost. We understand the importance of clear and efficient scheduling, and we’re always looking for ways to improve. Thank you again for your visit, and we hope your vehicle is running well after the repairs.

Jul 10, 2025 -

SSSLK32 responded

The inability to read and comprehend continues. The idea of dropping off the car the afternoon before it was to be worked on was to put my car at the head of the line the next day. Thinking that I expected it to be done first thing the next morning is proof of the lack of critical thinking by the personnel scheduling appointments. No denial that there were numerous emails. No denial that the car wasn’t looked at until later in the day. Not first thing in the morning. No surprise that I only brought it there because it was warranty work. Have had unsatisfactory experiences before.

July 07, 2025

Carlos was a pleasure to work with. He found the exact vehicle I wanted, and worked closely with me to ensure that I got a great value. Really couldn't have asked for more. Highly re More

by 944T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Law
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Regalado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Ramirez
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Jul 14, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with Carlos Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

July 06, 2025

I had a great buyer experience at this dealership. Patrick Law got me into the vehicle I wanted and for the price I wanted. Pat took the time to answer any and ALL of my questions and concerns about b More

by RLS6561
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Law
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Hopman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Ramirez
Report | Print
Jul 14, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

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