Prestige Volvo
East Hanover, NJ
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Excellent Sales Experience Having never purchased/leased a Volvo I didn't know what type of Sales experience to expect. From the first few moments of entering the dealership, I Having never purchased/leased a Volvo I didn't know what type of Sales experience to expect. From the first few moments of entering the dealership, I was warmly greeted and made to feel very comfortable. I was then referred to Todd Garno and right away felt at ease speaking to him about what I was looking for and what cars I had been considering. I was very direct in explaining I was a serious buyer as my current lease was expiring but that I literally had no clue about the vehicles and their attributes. I knew the S90 was most likely the best fit and Todd couldn't have been more patient in taking me through the vehicle and providing a great test drive. The S90 is definitely a full sized sedan and I had concerns about it fitting into my garage so being that I only live 10 minutes away, we drove the car to my house and it fit well in my garage. That was a huge advantage or else I would have been mulling over it's size and may not have considered it further. Todd was a phenomenal ambassador for the dealership as I then referred my brother in law to them too as he's also coming out of a lease soon. Bottom line is that the car is awesome (love the interior) and Todd was awesome too. Would definitely refer others to both he and the dealership. Pat too in F&I was very professional, friendly and explained everything clearly all in a relaxed environment. Truly impressed by the entire experience with Prestige...thanks again guys. More
Friendly, knowledgeable, and efficient staff. Ron gave a very thorough tutorial if the car both pre-purchase and after. I feel very confident with the choice we made in Volvo and choosing Prestige Ron gave a very thorough tutorial if the car both pre-purchase and after. I feel very confident with the choice we made in Volvo and choosing Prestige Volvo as our dealership. More
Wonderful pleasant experience I purchased my Volvo from Rich Curto in November 2017. Rich was extremely helpful and considerate, went above and beyond to help me chose the car that I purchased my Volvo from Rich Curto in November 2017. Rich was extremely helpful and considerate, went above and beyond to help me chose the car that completely suited my needs, and was an absolute pleasure to work with. The process of purchasing my Volvo was timely and totally seamless and the entire team at Prestige Volvo is fantastic. More
Above and Beyond We love our Volvo XC60. Having it serviced at Prestige Volvo over these past 5 years has been a pleasure. Bob Knott and Jay Rosen have gone above an We love our Volvo XC60. Having it serviced at Prestige Volvo over these past 5 years has been a pleasure. Bob Knott and Jay Rosen have gone above and beyond addressing any issues and providing loaner cars when needed. I would definitely buy another Volvo and recommend this dealership! More
Fast, helpful, friendly, very efficient Every time my car needed a regular service, or I had an issue with the car, Jay was extremely efficient, helpful and friendly in the end. Once I got Every time my car needed a regular service, or I had an issue with the car, Jay was extremely efficient, helpful and friendly in the end. Once I got stuck with my car because I didn't come for a software update on time; Jay came right away to help. He followed up with me later to make sure that I will come to the service. All in all, I would recommend this car dealership and especially would recommend Jay as someone who was extremely helpful to me. More
Amazing Accurate Fast Service After visiting another popular Volvo dealership I was about to settle for a car that was not just what I wanted. I even went so far as to place my or After visiting another popular Volvo dealership I was about to settle for a car that was not just what I wanted. I even went so far as to place my order because I wanted to turn in my lease. I took a look at prestige Volvo website and found the car I wanted. I called the next morning who was lucky enough to get Lindsey who said she would call me back in 10 minutes with a price ". Guess what? She did!! Guess what! The price was right! Guess what? Im done!! See Lindsey for a truly "no headachs or surprises deal. More
My first adult car! As a recent college grad I was eager to buy myself an “adult” car, something that was sleek looking and reliable. I always admired the Volvo XC60, A f As a recent college grad I was eager to buy myself an “adult” car, something that was sleek looking and reliable. I always admired the Volvo XC60, A friend advised me to check out prestige in East Hanover. I went in just to look and test drive a few cars. I had seen a great CPO XC60 online and wanted to check the availability. I also find online shopping for cars to be a gamble, but when I saw the car in person it was everything and more than I expected. Also my salesman, Ron, was so helpful throughout the process. He made sure I was comfortable with my purchase and trusted the car. Thanks again Ron! You’re the best! Now I have my dream car and I couldn’t have asked for a better buying experience. More
Great expierience with Ken Shattuck from A to Z It all started with the test drive and the great explanations on the car through the pricing of our choices being nice, Knowledgeable proactive and he It all started with the test drive and the great explanations on the car through the pricing of our choices being nice, Knowledgeable proactive and helpful. And then when we came to conclude was so helpful patient nice and gave all the time needed and amazing service More
Never fix anything properly Brought my car in for service. GPS and entertainment never worked correctly. They told me they fixed the entertainment (radio, iPod, etc.). It was ex Brought my car in for service. GPS and entertainment never worked correctly. They told me they fixed the entertainment (radio, iPod, etc.). It was exactly the same as when I brought it in. This happened 2 visits in a row. I complained about how bad the GPS was and that I had to use my mobile phone to get places as the GPS was never correct and sent me in the wrong direction frequently. The manager told me that I'd be better off using my iPhone! I paid all this money for a GPS and he tells me to use my iPhone instead? I guess if there was something wrong with the car itself he'd suggest I take a bus instead of fixing the car. I brought this issue up twice and it was never fixed. Then they charged me for an update that they told me afterwards didn't work and gave me an email link to replace it that didn't exist! Can't stand this service dept. My daughter also had serious complaints. Her AC was broken; blowing moisture into the car. They told her they'd check it out but there was a good chance they'd break it worse when checking it over and that she would be responsible for the damages if that happened. She told them to forget it and took it to a friend who owns a garage who fixed it. Can't wait till warranty is done; will go to a regular mechanic. More
Great Service The dealership is sleek, clean, and elegant; when you arrive the reception is quick to ensure that you will be taken care of. From the get-go through The dealership is sleek, clean, and elegant; when you arrive the reception is quick to ensure that you will be taken care of. From the get-go through the online sales department, the entire deal was very transparent, with the car shown in painstaking detail, setting the expectations appropriately. The entire experience was efficient, with all of the legwork (paperwork, etc.) being done by the dealer on my behalf. Would not consider any other Volvo dealer. More