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Criswell Maserati - Alfa Romeo
Germantown, MD
554 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time.
Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices!
Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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Showing 554 reviews
April 27, 2018
Excellent customer service Danny not only had excellent knowledge of the car but also top level customer service skills. He made the whole process very easy and enjoyable. Would Danny not only had excellent knowledge of the car but also top level customer service skills. He made the whole process very easy and enjoyable. Would recommend to anyone looking to purchase an Alfa Romero or Maserati. More
by Kkim1750
Employees Worked With
Helpful April 14, 2018
Great Experience I want to thank Mr.karifa for giving me the best experience,buying my dream car. He made it it worth the travel from Virginia. I would recommend him t I want to thank Mr.karifa for giving me the best experience,buying my dream car. He made it it worth the travel from Virginia. I would recommend him to anyone for the great customer service. More
by Monique 1440
April 07, 2018
Failure to take responsibility This dealership has a stellar sales staff, but the service department is a complete mismatch with the profile of the brand. My limited edition GranTu This dealership has a stellar sales staff, but the service department is a complete mismatch with the profile of the brand. My limited edition GranTurismo sustained deep paint damage while under their care and despite an initial promise to provide a fix, it's been more than 6 weeks with no resolution and they have stopped answering communications altogether. I don't know at what level I should expect proper representation of the brand, but with the amount of money I spent on this car, there is no reason for them not to fix this issue. It takes dedication to willfully disregard repeated attempts on my part to hold them accountable, which while separate from the damage itself, speaks to the nature of the employees in service. EDIT: I was contacted by the dealership who offered a canned response but to this point, they've still not demonstrated willingness to fix the damage. More
by D.P. Rose
Employees Worked With
Scott Oliver
April 04, 2018
Pitch Perfect experience I never thought of buying the car on the aame day of visit. But Karifa had the perfect deal for me which I couldn’t resist. One of the best and very f I never thought of buying the car on the aame day of visit. But Karifa had the perfect deal for me which I couldn’t resist. One of the best and very friendly dealer. It was pleasure to work with Karifa to purchase my first car. Thank you Karifa wouldn’t have been possible to have this dream car if it wasn’t you. More
by Sneha TV
April 01, 2018
Great service Karafi was awesome He is knowledgeable, friendly, respectful and a perfect gentleman... I will recommend my friends to this dealership.... Very hap Karafi was awesome He is knowledgeable, friendly, respectful and a perfect gentleman... I will recommend my friends to this dealership.... Very happy with their service More
by Keelsonkurtis
March 31, 2018
Pleasant Experience!! It was a pleasure to work with Danny to purchase my fist Maserati yesterday. As long as he’s there I’m a lifelong customer!!!!!!!! It was a pleasure to work with Danny to purchase my fist Maserati yesterday. As long as he’s there I’m a lifelong customer!!!!!!!! More
by Nette0520
Employees Worked With
March 31, 2018
New Car Giulia Purchase Excellent/Outstanding AAA+++ best salesman I’ve ever dealt with, best dealership I’ve dealt with. Shortest time ever spent in the finance department. Excellent/Outstanding AAA+++ best salesman I’ve ever dealt with, best dealership I’ve dealt with. Shortest time ever spent in the finance department. Keep up the great work. Would definitely recommend to others and to my friends. From Danny(salesman) Rob(Sales Manager) and Aaron(Finance) made my whole experience a great one. Thank you for a smooth transaction. More
by lexcitement
March 27, 2018
One of my best car buying experiences in decades The dealership is very clean, light-filled and inviting. It's not too big, just the right size to have all the models in the showroom, cleverly positi The dealership is very clean, light-filled and inviting. It's not too big, just the right size to have all the models in the showroom, cleverly positioned. The salesman, Karifa Mara, a very experienced car dealer, bested all the other salespeople in this business I've dealt with over a long time buying cars of different makes and models. He is a knowledgeable professional who understands the buyer's needs and doesn't push a particular product, just provides factual information and his assessment of it based on the buyer's preferences. He is also a very positive character, projecting his love for what he's doing and making the customer feel at ease and trusting him. He made a nice deal for me on the Maserate Levante 2018 today. Aaron Taylor who was in charge of the financial side of the deal was also of great help and very efficient. I'm now a happy and proud owner of this tremendous vehicle! More
by Maseratifan
March 19, 2018
Perfect!! It was a great to have Karifa Mara finalize the lease of our Maserati Levante when we had limited options!!! Could not have been better!!! It was a great to have Karifa Mara finalize the lease of our Maserati Levante when we had limited options!!! Could not have been better!!! More
by Gladwin D'Costa
Employees Worked With
March 18, 2018
Great Experience Called the dealership on Thursday. Reached Karifa. He did some research for me, called me back, and on Friday bought my wife a Ghibli Grandsport. I Called the dealership on Thursday. Reached Karifa. He did some research for me, called me back, and on Friday bought my wife a Ghibli Grandsport. I would highly recommend Karifa and the dealership. More
by Gryphon
Employees Worked With
