Ken Ganley Subaru Wickliffe
Wickliffe, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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All-Star Service!! I could not be happier with my experience at Ganley Subaru East! This is an all-star team. Robert is so honest, easy to work with and accommodating. H I could not be happier with my experience at Ganley Subaru East! This is an all-star team. Robert is so honest, easy to work with and accommodating. He makes the car buying process pleasant and gives you all the facts, even down to explaining how to use your new vehicle's features. He even helped me organize a pickup for my rental car right from the dealership! As his customer, I felt valued and kept in the loop during each part of the buying process. I also had the pleasure of working with Aramis in the finance department, and am grateful for the time he took to explain the specifics to me. He was also super friendly and helpful. Both of these gentlemen are just stellar at what they do. This team really puts care into their client relationships, and I'd recommend Ganley Subaru East to anyone! More
Amazing service Quick and easy oil change! The service department were very helpful to make sure I got in and it to make it to an appointment! Everyone is very nice Quick and easy oil change! The service department were very helpful to make sure I got in and it to make it to an appointment! Everyone is very nice and friendly More
Going the extra mile! I am delighted I was able to purchase a SUV at Ganley East. What impressed me was they listened to my needs and offered options that would work for m I am delighted I was able to purchase a SUV at Ganley East. What impressed me was they listened to my needs and offered options that would work for me. The combination of the right vehicle and friendly professional staff sealed my deal. Thank you Aramis and Paul for going the extra mile! More
Excellent service My buying experience was excellent, beginning with a call from Hannah Benjamin to follow up on a question I had. She was informative, and was able to My buying experience was excellent, beginning with a call from Hannah Benjamin to follow up on a question I had. She was informative, and was able to work out a better price on my 2018 WRX after we spoke. This all happened very quickly and efficiently, I could tell they were willing to work to earn my business! When I went to the dealership I worked with Robert Swyt, who did an amazing job of walking me through all of the technology and safety features while finance was worked out and the vehicle was detailed. He also did a nice hands-on demonstration once I took possession of the car, so I was road-ready and comfortable with my new ride immediately! More
Personal attention My experience at Ganley Subaru was TERRIFIC. This was mostly due to the individual attention and assistance given to me by Brad Lunar. He was knowle My experience at Ganley Subaru was TERRIFIC. This was mostly due to the individual attention and assistance given to me by Brad Lunar. He was knowledgeable, helpful and attentive. He answered my many questions and explained features of the vehicles which I was looking at. He remembered details I had expressed as being important to me and helped me find the right vehicle which would match my requirements. Professional and polite to my husband and son who accompanied me. There was no pressure which had been a worry to me. When the deal was complete, he assisted me in clearing all my belongings out of my other car. He offered to transfer my plate cover to my new car and said if I bought a new cover later he would help me to place it on the car. He reviewed the features I would need to know to be comfortable driving my new vehicle. Brad is the BEST and I would recommend him and this dealership as it made my car buying experience so positive. More
Amazing They were so helpful and great, will recommend everyone I know! Very glad to have bought a car here and excited to come back in the future! They were so helpful and great, will recommend everyone I know! Very glad to have bought a car here and excited to come back in the future! More
Rushed, Wrong Paperwork, Bullied, No Help whatsoever I purchased a brand new car from Ganley. Aramis coerced me into extended coverage and made it seem like part of the requirement for financing. He then I purchased a brand new car from Ganley. Aramis coerced me into extended coverage and made it seem like part of the requirement for financing. He then charged me taxes twice, and when I questioned the final cost he tried to explain why it was 2000 dollars more and coerced me to sign "here here and here" Then I leave the area in my new car, and get called back because the other business manager had realized that Aramis messed up my paperwork. Then I receive the title, and the owner is incorrect and have been trying to get it remedied for weeks with no assistance from Aramis, but instead he defers me all around the dealership and avoids answering any questions. Not to mention my brand new car (straight from factory delivery, never test driven) had been driven by the dealership and recorded over 17 psi of boost on the peak boost gauge, meaning they violated the factory requirements for max RPM during break-in. I have mentioned this numerous times, and no matter how many times I say it, nobody at the dealership is willing to address the fact that they sold me a brand new car that they went max-boosting in. (17psi boost is above the limits of the boost controller) More
I felt comfortable the minute I walked in the door. I had the pleasure to work with Brad Lunar. He is very patient, attentive and caring!! He listens and observes very well!. EVERYONE was coming up to m I had the pleasure to work with Brad Lunar. He is very patient, attentive and caring!! He listens and observes very well!. EVERYONE was coming up to my Mom and I and offering water or coffee. Very upbeat energy overall. I initially spoke with Hannah who facilitated us working with Brad. Brad is very good people. He loves to talk about his family and share experiences that may us feel confident in his expertise. LOVE MY New Crosstrek!!! Carol Hall More
1st Subie EVER! Brad Lunar is the best in the business! Brad Lunar is a model of professionalism and product knowledge. He's an expert at making the otherwise unpleasant process of buying a car a quick, eas Brad Lunar is a model of professionalism and product knowledge. He's an expert at making the otherwise unpleasant process of buying a car a quick, easy, and tremendously trustworthy experience. You can tell he has a passion not only for Subarus, but for making sure his customers are treated like family. From start to finish my needs were met and exceeded. The whole staff from top to bottom are friendly, transparent, and eager to represent a dealership that clearly strives for excellence. I love my new Outback! I was even more impressed at the time and care Brad took to make sure I understood everything about my Outback in terms of features and controls. It was a breath of fresh air to feel like my needs and not just my buiness were important to this dealership. It's my first Subaru and I'm looking forward to being a life-long customer of this dealership! Thanks for helping me into my first (and now favorite) SUV! More
Excellent dealership, excellent sales team We had a great experience with Ganley Subaru East when we purchased our 2018 Subaru Forester, and especially with our salesperson, Marlene Seelig. Tha We had a great experience with Ganley Subaru East when we purchased our 2018 Subaru Forester, and especially with our salesperson, Marlene Seelig. Thanks to everyone for making our buying experience so smooth, stress-free and enjoyable! More