Rick Case Hyundai Plantation

CAVEAT EMPTOR (Buyer Beware) This experience with this dealership has to be the most disappointing experience in customer service I have ever experienced. I took my car to this de This experience with this dealership has to be the most disappointing experience in customer service I have ever experienced. I took my car to this dealership in November. They were eager to repair my vehicle and at first was up front with everything that needed to be done. When my insurance company contacted them, they informed them that the car would need 12 hours of labor for completion. Once, they began the process they informed me of supplemental funding needed with a newly founded issue (no problem). After a week, I called to follow up and was told that they were still working on the car. I began to notice that if I did not contact them they were not going to call me which indicated to me that they were not doing any work. Thanksgiving approached and left, and the car was still not ready. My insurance issued me a check and I made two attempts to pay them the money that was agreed to do the service and they refused to accept payment (still confused as to why). The insurance company issued them a check to cover the new supplement (note this sentence, because it will make sense later in this story). My insurance company issued a rental car for me to use for duration of the repair and I returned it prior to departing for Texas because it was confirmed that my car will be ready when I returned. A WEEK later I contacted the dealership the day I was departing and heading back to Florida. They informed me that the car is ready for pick up (Yay!). When I arrived the next day to pick up my car… you guessed it! It was NOT ready, I saw my bumper still detached and laying on the ground in the service department. The key members who I have been dealing with (Earnest Bynes and Tom Owen) of course were off and could not be reached. I bought it to the manager’s attention and my frustration with a job that was agreed that would only take 12 hours to complete, and turned into a MONTH. Plus, I was being the proactive one by calling and CONSTANTLY following up! Is there any protocol for the service team to do?! While I waited YET AGAIN to get my bumper replaced, I began to read reviews on this dealership. To my surprise there were other people who had the same exact experience (go figure). I then contacted my friend who is a claim’s adjuster for Geico and told him the story, he informed me that it was not a good shop and that Geico doesn’t recommend their customers to go there. I then contacted my insurance company and informed them of everything happening and they were disappointed in what I was experiencing and also informed me the same advice that Geico said: “They’re not on our preferred list”. This translated to me as “Buyer beware!” After, about 45 minutes of watching them scramble to fix my car that should have been done weeks ago, we FINALLY sit down for payment. They quoted me an amount that was nowhere near what was agreed upon. They recalled the supplement amount, and I reminded them that my insurance sent a check to them weeks prior. Of course, they had zero memory of such transaction. I could not afford this amount at all and had to catch a Uber BACK home. Sad, they wouldn’t even offer me a ride (the place where I purchased the car from). The next day, Earnest called me and explained to me the mix up. I assumed that everything was squared away and can go retrieve my car. Unfortunately, the money that I tried to pay the department, was spent (My fault). I explained that to Earnest and he was cool with it. Well, a week later I came in as promised to pay the bill and collect my vehicle. Again, Earnest was not present, but Tom was (the guy who said my car was ready, but wasn’t) and Tom quoted me the amount that was not agreed upon. I informed him again that I spoke to Earnest and the insurance company issued a check weeks ago. Tom could not find the check, and they were not willing to issue my vehicle due to their negligence. I contacted my insurance company AGAIN to tell them of the fiasco going on at the dealership. They confirmed a check was sent and never processed. AND Tom couldn’t find the check, so how did this conclude? I ended up paying for a crappy experience due to negligence and non-communication. I have learned a valuable lesson, read the reviews and believe the consistency whether good or bad. Like the October review I read on Yelp, I too had to spend quite a bit on Uber and Lyft rides and riding the bus. To anyone getting their car serviced at RICK CASE HYUNDAI PLANTATION… CAVEAT EMPTOR! More

Excellent Customer Service My Service Advisor, Tom Owen, is the reason why I keep coming back to the dealer to service my $35,000 car. I really appreciate his attention to detai My Service Advisor, Tom Owen, is the reason why I keep coming back to the dealer to service my $35,000 car. I really appreciate his attention to detail and my needs, as a paying customer. More

Outstanding performance Everyone from the internet manager to the sales man Andres and Finance Rep providing outstanding service. The reps went above and beyond to make sure Everyone from the internet manager to the sales man Andres and Finance Rep providing outstanding service. The reps went above and beyond to make sure I got a deal I was happy with. More

Ioniq Hi, With the help of Patrick I purchase a new 2019 Hyundai Hybrid. Excellent Customer Service ! Great Quality of work. Very friendly salesman an Hi, With the help of Patrick I purchase a new 2019 Hyundai Hybrid. Excellent Customer Service ! Great Quality of work. Very friendly salesman and process Jan More

Bait and switch after getting deal in writing! I thought I was driving to dealership to accept delivery on a car that we had already negotiated on. When I got there it was a very different story. T I thought I was driving to dealership to accept delivery on a car that we had already negotiated on. When I got there it was a very different story. The deal they presented was nowhere near what they agreed to. This is no way to conduct business. I godyntook my money elsewhere and you should too. I DO NOT recommend Rick Case Hyundai in Plantation. More

Vaar Brewster-a real pro!! Dealing with my leasing of (2) G 80s on 11/30/18 with Vaar Brewster was wonderful !!! Vaar is completely knowledgeable, and he made the process of ge Dealing with my leasing of (2) G 80s on 11/30/18 with Vaar Brewster was wonderful !!! Vaar is completely knowledgeable, and he made the process of getting (2) cars in one day a complete pleasure. He is very professional, extremely intelligent, and a total pleasure to deal with! I am totally sold on Genesis and in particular Rick Case Genesis !!! More

Genesis G90 Service Service was fine for Hyundai. Not up to par with the luxury brand that Genesis is striving to be. Hopefully this will improve in the future. Service was fine for Hyundai. Not up to par with the luxury brand that Genesis is striving to be. Hopefully this will improve in the future. More

End result very satisfying Personnel were friendly, professional and determined to make a deal that was satisfactory to me, which they did. Closing paperwork was completed in a Personnel were friendly, professional and determined to make a deal that was satisfactory to me, which they did. Closing paperwork was completed in a very timely manner. More

Disappointed more than once. Requested an oil change and tire rotation/balance, however the service department returned my car without the tire rotation/balance completed. My dad Requested an oil change and tire rotation/balance, however the service department returned my car without the tire rotation/balance completed. My dad made a mark on my rim and tires prior to taking my car for service and when they returned it as mentioned above the marks were still in the same position. Unfortunately this is not the first time Rick Case’s service department has charged me for a service they did not actually perform. Very disappointed! Can’t even trust the car dealership where I purchased my car. More

Drawn out My dealing up until i got to the finance manager was fine. He however is rude and unproffessional. Only speak to u if he needs something. Never return My dealing up until i got to the finance manager was fine. He however is rude and unproffessional. Only speak to u if he needs something. Never returns calls. More