Joe Machens Capital City Ford

Customer service was good diagnosis was as expected. However I did arrive early and still manage to have a three hour wait to determine that my AC compressor didn’t work. I think the time was lengthy. O However I did arrive early and still manage to have a three hour wait to determine that my AC compressor didn’t work. I think the time was lengthy. Overall the people were nice and the dealership was clean. I would describe as the people were nice but service was slower than the mom and pop shop I usually go to. More

Notice came last year about a recall. I made an appointment, brought my truck in then was told I had to wait until a defect became clear. I received another notice in February that the recall hasn’ appointment, brought my truck in then was told I had to wait until a defect became clear. I received another notice in February that the recall hasn’t been done. I called and was told the part would take 2 weeks to come in, I made an appointment on 4/14/21. I receive 3 emails notifying me of the appointment . I left the truck at the service department between 7:30 and 8:00 on 4/14/21. We never received notice that it was completed so at 2:00 that day and was told it has not been worked on and I could leave it overnight or pick it up and make another appointment . I left it overnight and did not get any notification it was done all day. On 4/15/21. I called around 2:00 and I was told it was completed. I picked up my truck at 4:00. So I can’t understand the definition of an appointment.? With notices given , bringing it in on the time given and never being told about the delay. Very poor customer service. More

Great experience! Most everything was handled between the time I test drove and picked it up a few days later! Darnell is very energetic and will do what it takes to make sure you are satisfied! the time I test drove and picked it up a few days later! Darnell is very energetic and will do what it takes to make sure you are satisfied! More

Chris Stevens was great. Since I live 2+ hours away, I really wanted an honest assessment of the vehicle. He did not disappoint. He provided an honest review and ensured my trip was a valuable use of ti really wanted an honest assessment of the vehicle. He did not disappoint. He provided an honest review and ensured my trip was a valuable use of time. I bought the vehicle! More

Chris was prompt to welcome us to the lot. He was very helpful and not pushy. He was very calm and patient throughout the process. Thank you Chris. helpful and not pushy. He was very calm and patient throughout the process. Thank you Chris. More

I just want to say thank you for my new to me escape. I love it. Thank you for working with me to get my payments where I needed them. If you go here to buy a car ask for Darnell. He made the whole experie love it. Thank you for working with me to get my payments where I needed them. If you go here to buy a car ask for Darnell. He made the whole experience fun and enjoyable! More

Machens gave us a really good deal on a 2021 F-150 we ordered and were able to get it built in a reasonable amount of time despite the computer chip shortage. They also were able to get us a really good ordered and were able to get it built in a reasonable amount of time despite the computer chip shortage. They also were able to get us a really good interest rate from Ford Credit. More

Fantastic service from Capital City Joe Machens. Mike Rogers and Billy Underwood were awesome to work with as usual. 3rd car in 5 years! Will be back for more! Rogers and Billy Underwood were awesome to work with as usual. 3rd car in 5 years! Will be back for more! More

I feel the staff at the Ford dealership are very helpful and knowledgeable. They kept me up to date on what was going on with my car and I greatly appreciate that. Angie has gone above and beyond to assist and knowledgeable. They kept me up to date on what was going on with my car and I greatly appreciate that. Angie has gone above and beyond to assist me with ordering parts, getting appointments that work with my schedule and keeping me updated on my vehicles status. She's wonderful More

Great at trouble shooting the problem , Great at repairing the vehicle. Worked with me to get it over to your business. Nice to communicate by text or email as repairs are being made. repairing the vehicle. Worked with me to get it over to your business. Nice to communicate by text or email as repairs are being made. More