Hi please read before purchasing a vehicle from - bkupec
Hi please read before purchasing a vehicle from Serpentini of northolmstead, I had purchased a 2015 chevy silverado from Serpentini of north olmstead on February 13th, after owning it for 2 weeks it started to have transmission slippage! I had purchased the vehicle as is for $17,250 it only had 69,000 miles and had a beautiful carfax. I looked over the vehicle and had noticed the transmission fluid was slightly lower than when I had purchased it so I had taken it to a chevy dealer that was minutes from my house. They had replaced the transmission cooler lines and and added two courts of transmission fluid. They also did an oil change which the dealership claimed that they had done, so now im $750 into this vehicle and I had put less than a 1000 miles on it since the issues had began and if you know anything about full synthetic oil changes they are normally good for 5,000 miles. So the next day I get a code and the transmission is acting up again so I took it to my local transmission shop that has been in bussines since 1983 they did their test and was able to conclude it needed a new torque converter and a few other things totaling $2500. At this point Im feeling like I had been had by serpentini of north olmstead so I contact them which took days to reach anyone. I talked to the man whom sold me the vehicle Todd Forsythe who said he had talked to the service manager and the used cars sales manager and they could do the work for base rate plus parts after me calling and getting an exact quote of where that would come in at it was right around $2350 and I would have had to have gotten it towed another $200. I opted to have it done at the transmission shop since serpentini of north olmstead was not helping me at all. I had tried to contact the managers myself and never received a call back. Even after having the work done I tried to reach out to the general manager Ryan Serpentini to see if he could make this right and he had also never returned my calls! Being a reputable dealership I expected more out of them unfortunately that was not the case. So buyers beware of used vehicles from Serpentini of north olmstead or westlake for that matter as they are both ran by Ryan Serpentini. Please take your vehicles before purchasing them and have them scanned and checked by a mechanic to save yourself some troubles shortly down the road! As torque converters do not go overnight and good bussines dont make their customers miserable! I would surely not recommend buying a vehicle from the Serpentini northolmstead as they never made any amends, the finance manger called me back and told me I should have bought the extended warranty which I could not afford as times are tough for everyone I was at my max budget for a payment! These are issues that should not be happening on $17000 vehicle less than a month off the lot and under a 1000 miles being put on the vehicle then being shamed for not buying the warranty! So apparently im out $3250 i hope this doesn't happen to anyone else out there!
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