495 Chrysler Jeep Dodge Ram - Service Center

Parts manager in frustration stated “that part was already on its way and he cancelled?!?!” His body language and tone obviously showed anger and discontent while handing the cancellation to the custo already on its way and he cancelled?!?!” His body language and tone obviously showed anger and discontent while handing the cancellation to the customer. Customer left calmly but was saying “I am not coming back and will find other facilities from now on.” Lesson: Parts manager should have maintained professional business demeanor and not show childish emotions during a normal business transaction. One less customer and lost forever because of immaturity by the parts manager who did a cancellation. More

495 Chrysler always goes above and beyond to get our cars serviced in a timely manner. Check in is quick, easy and pleasant. The fully stocked waiting room is comfortable with wifi, a TV, and beverages. Very serviced in a timely manner. Check in is quick, easy and pleasant. The fully stocked waiting room is comfortable with wifi, a TV, and beverages. Very good customer service. More

Mike Glover was excellent. He set up my appointment and explained the results of my service He set up my appointment and explained the results of my service More

Service advisor Ray Arocho was extremely helpful in making it possible for the affordability to help with the repair costs. Thank you Ray and your associates!! making it possible for the affordability to help with the repair costs. Thank you Ray and your associates!! More

Dave in service was outstanding . He explained the process and did I great job with his follow-up . Dave was definitely customer centric He explained the process and did I great job with his follow-up . Dave was definitely customer centric More

I got a Ram 1500 about 6 months ago and have been looking for a place to get my service done. I am happy to say that I found the place. 495 Chryser Jeep Dodge Ram was awesome. My service advisor Michael Glov for a place to get my service done. I am happy to say that I found the place. 495 Chryser Jeep Dodge Ram was awesome. My service advisor Michael Glover was great and knowledgeable about my truck. I brought my truck in for an oil change and was in and out in 45 min. Their waiting area was super comfortable, and the rest of the staff is very friendly. I highly recommend 495 Chrysler Jeep Dodge Ram. More

Safety recall and tire issue resolved quickly and efficiently. Didn’t have to wait too long, nice waiting room. efficiently. Didn’t have to wait too long, nice waiting room. More

Aside from the initial salesperson that sold me my Grand Cherokee 2 years ago, everyone else I've come across who works there are unpleasant, unprofessional, and sneaky. To start, I have been trying to get Cherokee 2 years ago, everyone else I've come across who works there are unpleasant, unprofessional, and sneaky. To start, I have been trying to get an appointment there since I purchased my vehicle and they either never answer the phone (they certainly don't reply to voicemails), are always booked out for 2 months at a time or they call to cancel my appointment. Last week I received a coupon in the mail that stated I can get an oil change done for $54.99 at 495 Jeep in Lowell MA. I decided to drive there today to get this done. Upon arrival I was greeted by Shawn, one of their advisors. He asked me if I had an appointment and of course I said no because it's not feasible to make an appointment with these people. I proceeded to tell him about the coupon I received offering the oil change for $54.99 and he said they would take care of me. I leave and come back an hour later to pick up my vehicle and when I go to check out at the register, they tell me its $136.00 for the oil change. When I went over to Shawn to ask him why it was this price, he proceeded to tell me "Well that's the price", what?????? I'am an HVAC and Plumbing Service Professional and work with people day in and day out. I would NEVER perform a task in their home without having presented what the price would be and receiving authorization prior to performing the work. This will be the first and last review I leave for this place as I will never be going back and will tell all my customers as well as all my friends and family never to go there. This business is not trustworthy in the slightest and have lost my business forever. More

Stopped in yesterday afternoon for oil change. The service manager was able to get me right away, without an appointment. Many Thanks. The service manager was able to get me right away, without an appointment. Many Thanks. More

Super pleasant service in both the Service and Parts departments. They also worked with me to get emergency service done on my vehicle right before Labor Day weekend. They were a blessing. departments. They also worked with me to get emergency service done on my vehicle right before Labor Day weekend. They were a blessing. More