Acura Columbus

Really good experience. Steve was very knowledgeable and went above and beyond in my buying experience. Love my new tlx so far! Steve was very knowledgeable and went above and beyond in my buying experience. Love my new tlx so far! More

I started my car purchase research last November test-driving several models at Acura Columbus and ended up putting a deposit on a 2022 TLX with them. The staff worked together to seamlessly keep m test-driving several models at Acura Columbus and ended up putting a deposit on a 2022 TLX with them. The staff worked together to seamlessly keep me updated weekly on my car's build status and delivery timeline. I interacted with at least 5 different people and ALL of them were great to work with. My car was built and delivered in March. Sam McHale handled the final process/paperwork/delivery and did an incredible job. We're very happy with the experience and are loving the car! Considering the stories we've read about car purchases during the current supply-chain situation, we were worried about the process - but Acura Columbus did a great job. Thank you! More

This dealership offers excellent service, exceptional attention to detail, great people, and always good values. Many thanks to Peyton Seay, Adam Hannah, Vaughn Lockett, and Jason Bayly for a great expe attention to detail, great people, and always good values. Many thanks to Peyton Seay, Adam Hannah, Vaughn Lockett, and Jason Bayly for a great experience. Highly recommend. More

This is my second car from them Steve Ault is awesome it’s so easy and comfortable I will continue to buy from them. it’s so easy and comfortable I will continue to buy from them. More

Went in for an oil change and once completed I was informed of some other items and once I ok the work it was done while I waited Shout out to Todd skidmore informed of some other items and once I ok the work it was done while I waited Shout out to Todd skidmore More

Excellent purchase experience at Acura of Columbus! Staff was friendly and easy to work with. Sales and finance people were helpful and low pressure. Due to shortages, it was a 3 month wait between put Staff was friendly and easy to work with. Sales and finance people were helpful and low pressure. Due to shortages, it was a 3 month wait between putting down my deposit and taking delivery, but the car is wonderful and exactly what I wanted. During the wait, they unexpectedly shipped me a tin of chocolate chip cookies! More

The Sales and Finance (Treg) people were very helpful and pleasant to deal with. I ordered a new Acura and the communication on the build status was very good. At various times during the process they expl pleasant to deal with. I ordered a new Acura and the communication on the build status was very good. At various times during the process they explained extra-cost additions to the deal, but were not pushy when I declined. I was a little annoyed that the price increased slightly during the 2.5 months it took the car to arrive, but I figured that is part of the current times in the auto industry and mostly under the control of Acura Corporate. I was disappointed that I could not see my exact preferred interior trim on a similar car before ordering, but that again is due to the current low inventories. I was a little confused and annoyed at the relatively large number of text messages and emails I received with names of different dealership employees on them, most of which were just thanking me for ordering a car, but that is a very minor issue. The delivery and deal-closing process all went quite smoothly, with Mike Shay and Treg Blagg both very willing to answer my questions while skipping explanations (of features of the car) that I did not want to hear. Overall, a very pleasant experience. More

Nick (sales) and Adam (business manager) were great to work with in buying my 2022 MDX. They answered all our questions and took as much time as we needed to feel comfortable in completing the process fr work with in buying my 2022 MDX. They answered all our questions and took as much time as we needed to feel comfortable in completing the process from start to finish! Excellent customer service! More

I must say for the first time in a long time i found a dealership that still has honesty. From my salesman Mike Shay to the business manager Adam Hannah you guys did a quality job. I have found a GREAT pl dealership that still has honesty. From my salesman Mike Shay to the business manager Adam Hannah you guys did a quality job. I have found a GREAT place to do business. I will be bringing you all my service work. THANK YOU FOR STILL DOING IT THE RIGHT WAY. More

I was very disappointed at the lack of communication your company showed to a fellow employee. Vaughn Thank you so much for your call.. The car I was looking at was sold on a Saturday and I had a appoi your company showed to a fellow employee. Vaughn Thank you so much for your call.. The car I was looking at was sold on a Saturday and I had a appointment scheduled on Sunday. You have an A+ rating at the BBB. I respect your right to sell your cars, but I think I should have never been scheduled a appointment. I appreciate the salesman calling to let me know before I left Home. I will not report any negative comments to the BBB, because I fill honest mistakes can be made. More