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Acura Columbus - Service Center

Dublin, OH

4.9
1,276 Reviews

1,276 Reviews of Acura Columbus - Service Center

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July 29, 2023

Service guys were great, and quick. Talked about next steps for upcoming services, and potential things to look out for. More

by Nathan Savage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Acura Columbus responded

Quick is good! Thanks for the opportunity. We appreciate your trust. Thanks, John Connelly Owner/Acura Columbus

July 19, 2023

Tech was super helpful appreciate all it was accomplished in such a short period of time. I did not need my car washed and they’ll Blige by getting me out in less than 30 minutes. More

by donald.rivers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2023 -

Acura Columbus responded

Glad we could get it done quickly! Thanks for writing. - John Connelly Owner/Acura Columbus

July 19, 2023

When visiting the dealership today, my vehicle was done well within the time that was communicated to me. My car was washed and vacuumed and everyone on site was extremely friendly and professional. Thank More

by brianmilliser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Acura Columbus responded

Thanks Brian!! I hope all is well with you. - John

July 19, 2023

I had a dead battery and not only did they give me the information for a tow, they fixed the problem that was under the warranty and got me back on the road in no time More

by libby0319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2023 -

Acura Columbus responded

Always stinks to have a dead battery - I am glad Todd and the team could help. Thanks for writing! - John Connelly Owner/Acura Columbus

July 18, 2023

Best place to be great customer service and they always offer you a good deal the service Department top notch More

by fatha.bousso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Acura Columbus responded

Thank you so much — very nice! Greatly appreciated. Thanks, John Connelly Owner/Acura Columbus

July 18, 2023

Great service department, prompt, courteous, and a great sales staff makes you want to come to the dealership More

by Manofsteel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Acura Columbus responded

Thank you Man of Steel! I am glad Zach could help and thanks for being our customer! - John Connelly Owner/Acura Columbus

July 16, 2023

I was told it would take 4-5 hours to work on my car. Then was told it would be completed 8.5 hours later. It still needed another 45 minutes more. Disappointed that I drove there to pick my car up and i More

by janetsdoyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2023 -

Acura Columbus responded

I apologize! You are right. Our service manager will be in touch. Definitely a miscommunication on the timing and we should have been better with the status update once we realized that the work would take longer. - John Connelly Owner/Acura Columbus

July 14, 2023

We are new to Acura/Honda cars since buying this used Acura vehicle in late 2022. It is a classy looking vehicle but we did not have much knowledge base on its performance. We always heard Honda have a g More

by Tama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Acura Columbus responded

Glad we could fix it! Great to read on Jami - she is awesome! Thanks, John Connelly Owner/Acura Columbus

July 13, 2023

Excellent service, really appreciate the washing and cleaning of my vehicle. The pickup service is just so convenient! Thank you Acura of Columbus. More

by Elyshe91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Glick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Acura Columbus responded

Thanks! I am glad you like it! Have a great weekend. - John Connelly Owner/Acura Columbus

July 05, 2023

The employees are always friendly and courteous and inspections are explained well. The video is a nice touch. More

by fluteafterhours
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed the valet is very nice!!!
Jul 05, 2023 -

Acura Columbus responded

Thanks! I am a big fan of the videos. I am glad Zach and Ed could help! We appreciate you taking the time to write this out. Thanks, John Connelly Owner/Acura Columbus

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