Acura Columbus - Service Center

Excellent Once to have a blown out tire replaced (Damaged by pothole)! On 5-23-18 service department applied protective coating to leather seats etc . Pleas Once to have a blown out tire replaced (Damaged by pothole)! On 5-23-18 service department applied protective coating to leather seats etc . Pleased More

Unscheduled service I noticed a problem with my TLX after the last service. The was a whining sound that appeared around 40 mph. I suspected it was tire noise since the t I noticed a problem with my TLX after the last service. The was a whining sound that appeared around 40 mph. I suspected it was tire noise since the tires had been rotated at the B1 service. Several weeks later I requested a service check. No problem service was scheduled for the next day. A technician drove the car and had all bearings checked all was good. Confirmed it was tire noise and put my mind at ease. More

A1 Service Great customer service. Provided good feedback and prioritize work that needed to be done. Jim was very good guy to deal with and very knowledgeable. Great customer service. Provided good feedback and prioritize work that needed to be done. Jim was very good guy to deal with and very knowledgeable. Would highly recommend this dealerships. More

Excellent experience! From the moment I pulled into the service que until pickup, all staff were courteous, helpful, and competent. The dealership provided a loaner vehicle From the moment I pulled into the service que until pickup, all staff were courteous, helpful, and competent. The dealership provided a loaner vehicle that allowed me to move throughout my busy day without delay and my car was fixed and ready same day. More

Impressive I am normally skeptical about dealer service based on past experience. So to my surprise, this exceeded my expectations for service with a dealer from I am normally skeptical about dealer service based on past experience. So to my surprise, this exceeded my expectations for service with a dealer from scheduling my service appointment to pick up of my vehicle. More

Great customer service I have to say that I was very impressed with Chris D. In the service department. He made scheduling the needed service for my car very easy and clearl I have to say that I was very impressed with Chris D. In the service department. He made scheduling the needed service for my car very easy and clearly explained the process. He went above and beyond what I expected in keeping me informed throughout the process. He also worked hard to get me the best value for the work I had done. Excellent customer service from Chris and the friendly staff at Acura Columbus! More

I am overwelmed with graditude, I am extremely happy. I leased my 2017 Acura RDX after a car accident and most likely going through PSD syndrome. I had specific conversation's and thought I new what I pur I leased my 2017 Acura RDX after a car accident and most likely going through PSD syndrome. I had specific conversation's and thought I new what I purchased. My color was not on the lot so another was not brought in for me. Do to keeping the price and payment in my range I think there was some miscommunication. I only starting to realize things were missing I thought I had on my car as I started asking questions on how to make it work. I was so upset that finding out I did not have the car I purchased. The service manager Larry asked me to make a list of all my concerns when I brought it in to do my oil change. He called me and asked me to have a meeting with them. I met with Heather, the General Manager; The Sales Manager, Brian; Larry the service Manager and Jon in the service department. They really listened to me. I had a better understanding of my car and all the options I have on my car that just needed help with settings and continued classes to help me understand how to change the settings. They took into account my other concerns and we came to an agreement. I am very grateful for the time and attention the staff took to resolve my concerns. I would recommend Acura of Columbus on 161 and 33. Ask for Ben, He helped me find my car and was very patient with me. Thank you, Darlene Stalter More

Friendly and efficient I scheduled service to repair a leak in the roof of my vehicle. The staff was timely, courteous, and efficient. The vehicle was ready within hours. I I scheduled service to repair a leak in the roof of my vehicle. The staff was timely, courteous, and efficient. The vehicle was ready within hours. I could not be more pleased with the overall experience. More

Prompt, informative, timely and professional. Acura Columbus has serviced my vehicles for 14 years. My service appointment was efficient and I was updated on the progress throughout. Waiting roo Acura Columbus has serviced my vehicles for 14 years. My service appointment was efficient and I was updated on the progress throughout. Waiting room is comfortable and accommodating. More

Outstanding customer service A great product matched with outstanding customer service cannot be beat. I’m going to be taking a car trip and although nothing was due or no mainte A great product matched with outstanding customer service cannot be beat. I’m going to be taking a car trip and although nothing was due or no maintenance issues I took my 8 year old ACURA for checkover. To my pleasant surprise there was no charge and this dealer even washed and vacuumed.. now how do you beat that. More