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Acura of Berlin

Berlin, CT

4.8
1,532 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened. Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,532 reviews

August 28, 2026

Service was prompt. Everyone was friendly and competent. Follow up with video of what was done. More

by Alrob337
Recommend Dealer
Yes
Aug 28, 2026 -

Acura of Berlin responded

Your note about the video follow-up illustrating the work done highlights how transparency guides our service department. We’re pleased the service on your Integra was prompt and that our team delivered professional, welcoming care. Eric Diaz General Manager 860-829-3787

August 27, 2026

Acura of Berlin made the buying process so easy and streamlined All my option were given to me up front and no hidden fees or add ons at the end like other dealers. They made the whole buying proces More

by chriscapoldo2021@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Deedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Canada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2026 -

Acura of Berlin responded

Your note about seeing every option up front with no hidden fees reflects our commitment to transparent pricing. Knowing the process felt streamlined and enjoyable means a lot to our team. Congratulations on your new Integra, and we’re glad to have you back with the Acura nameplate. Eric Diaz General Manager 860-829-3787

August 27, 2026

I recently purchased my dream car at the Acura of Berlin, and I wanted to write a review because I really enjoyed the whole process. From the moment my husband and I arrived we were immediately greeted and t More

by Sally
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2026 -

Acura of Berlin responded

Your mention of Jim’s friendly expertise highlights the welcoming, informative approach we value. Our team is pleased we could guide you through the purchase of your new RDX. Hearing that you’d recommend our dealership means a great deal to us. Eric Diaz General Manager 860-829-3787

August 27, 2026

WE had a good rapport with Jim Pompeii. He explained all the issues with turning in my 2023 MDX, getting appropriate discounts and loyalty awards, etc. making a transition to the 2026 MDX More

by RJGIANNINO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2026 -

Acura of Berlin responded

Knowing that Jim’s clear explanations made transitioning from your 2023 MDX to the 2026 model so smooth is rewarding for our team. We understand settling for gray wasn’t exactly what you had hoped for, and we hope it grows on you as you enjoy your new MDX. Eric Diaz General Manager 860-829-3787

August 25, 2026

Saw a Jeep Wrangler and contacted the dealership. Went in did a test drive and a week after drove out the lot with the vehicle. They made the process as simple as possible on the day of delivery. We More

by markmccall3110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Navaraj Sankar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2026 -

Acura of Berlin responded

Our team enjoyed guiding you through the test drive and making it easy to drive your Jeep Wrangler Unlimited off the lot. Knowing the process felt simple and that the rubber duck added a fun touch means a lot to our team. Eric Diaz General Manager 860-829-3787

August 24, 2026

Great Experience I had a really great experience at this dealership! Everyone was friendly, professional, and made the entire process feel comfortable and stress-free. I never felt pressured, and they More

by saraigarcia264
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Deedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeon Horsford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2026 -

Acura of Berlin responded

Our team is pleased we could guide you through your used MDX purchase and address all your questions. Knowing you felt comfortable throughout and that our communication was clear means a lot to us. Thank you for recommending our dealership to others. Eric Diaz General Manager 860-829-3787

August 24, 2026

I saw a tesla model y I wanted at this dealership I contacted them the same day. I got a response very quickly. Jim made sure I had an appointment, made sure the car smelled good, looked clean, got it More

by Jadaniquew
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Deedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeon Horsford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Canada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2026 -

Acura of Berlin responded

Your note about having the Model Y professionally detailed before you even saw it highlights our team’s commitment to vehicle readiness. Jim takes pride in ensuring every detail was perfect, and we’re pleased the purchase went quickly for you. Your recommendation and five-star rating mean a lot to our team. Eric Diaz General Manager 860-829-3787

August 23, 2026

I was taken care of incredibly well by Jim throughout my buying process. I will be visiting him again for any future car needs. Zeon also was great to work with during my buying process. More

by justinpratte54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeon Horsford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2026 -

Acura of Berlin responded

Our team enjoyed guiding you through the purchase of your used Honda Civic Si. Hearing that Jim and Zeon provided exceptional support throughout the process means a lot to us. We look forward to working with you again for any future car needs. Eric Diaz General Manager 860-829-3787

August 22, 2026

Professional,pleasant,accommodating, every time I've there,I've leased for many years,always treated well!! More

by RJEFFH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2026 -

Acura of Berlin responded

We’re glad our service department has been courteous, friendly, and attentive every time you’ve visited. Knowing you feel well cared for throughout your years leasing your MDX means a lot to our service team. Eric Diaz General Manager 860-829-3787

August 21, 2026

Brian and other service department members were very kind and a pleasure to work with. What is strange and concerning is on month 3 and still no plates or registration. More

by AUNTIESMG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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