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Acura of Berlin
Berlin, CT
775 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 775 reviews
January 29, 2024
Everyone was very friendly, welcoming and professional. The showroom is very clean and comfortable. Our sales experience was excellent. The showroom is very clean and comfortable. Our sales experience was excellent. More
by marujulie1
Verified Customer
Helpful January 29, 2024
Prompt, friendly, and reasonable. Everyone was nice and attentive. I always have a good experience. Everyone was nice and attentive. I always have a good experience. More
by Abdulwhartonsaddler
January 29, 2024
Thanks to Jonathan for such great service, communication and professionalism, and for going beyond and providing the best service ever and Thank you for the spare Key that I been trying to get for weeks and and professionalism, and for going beyond and providing the best service ever and Thank you for the spare Key that I been trying to get for weeks and you made sure I didn’t leave without it. Great personality Great person Thank You… More
by Ace
Employees Worked With
January 29, 2024
very good Service was very fast and efficient. Was there for less than an hour. Was there for less than an hour. More
by ARISHOPE
January 29, 2024
This is my 2nd time having my mdx serviced at Acura of Berlin and I feel very comfortable having my vehicle serviced with your dealership! I live in Massachusetts and I don't mind driving the distance to Berlin and I feel very comfortable having my vehicle serviced with your dealership! I live in Massachusetts and I don't mind driving the distance to your dealership because from what I see, your dealership is honest, trustworthy, friendly staff and the service is also good! As long as I'm happy with the services that u provide for my mdx, than I will continue to come back, thank u More
by irmina-melville
January 29, 2024
Jim Pompeii was a pleasure to work with. He was knowledgeable about the car I was interested in. He was easy to talk to and not once did I feel pressure to make a decision. He followed up He was knowledgeable about the car I was interested in. He was easy to talk to and not once did I feel pressure to make a decision. He followed up with a phone call on a Sunday evening, after I had just sent an email- completely unexpected and not necessary, but appreciated! Also, he has a great sense of humor! Great experience all around. More
by J.ESCALES
January 28, 2024
Accommodating. Easy to schedule. Drove right in. No problems. The garage is super clean and modern. I did have an issue which was not resolved due to warmer weather Easy to schedule. Drove right in. No problems. The garage is super clean and modern. I did have an issue which was not resolved due to warmer weather. More
by Davidcourcy
January 28, 2024
Dealership have good customer service, but 3 party that work with dealership repairing wheel has poor service work work with dealership repairing wheel has poor service work More
by Felix1985manzueta
January 28, 2024
I've been a customer for about 15 years. I've always been happy. I love working with Keith Davis. I've always been happy. I love working with Keith Davis. More
by KKO
January 27, 2024
Excellent and quick service Comfortable waiting area for work while you wait Efficient and clean work while you wait Efficient and clean More
by Claudelf04
