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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.7
1,150 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,150 reviews

January 23, 2025

Had 1oclock appt but had to wait 30 minute to be seen. Leo was not there,wife was in labor..That was ok More

by GRAPPER80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Hines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Pascual
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Dijmarescu
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Jan 24, 2025 -

Acura of Berlin responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Eric Diaz General Manager 860-829-3787

January 22, 2025

Great service and very professional. The dealership was very professional and it’s design and layout. More

by Jseagrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

January 21, 2025

Professional staff and more than willing to work with us to facilitate the transaction. They went above and beyond to make us feel comfortable. More

by Kalpesh Mistry
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Acura of Berlin responded

Kalpesh, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Acura of Berlin are glad to have you as a customer. Eric Diaz General Manager 860-829-3787

January 20, 2025

Outstanding on everything. I felt overwhelmed and nervous buying a new car and as soon as I walked in I felt at ease. More

by MFANGIULLO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Acura of Berlin responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Eric Diaz General Manager 860-829-3787

January 20, 2025

Outstanding dealership. The sales professional, Raj, knew the 2025 MDX, showed me all the options, got me a great deal. Lucius, the sales manager, worked hard to get me s More

by THOMASRGERARDE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucius Ulett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Navaraj Sankar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Thomas, for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

January 18, 2025

Didn’t keep us updated on the process at all. Super unprofessional. Wouldn’t recommend. More

by Hampsterdance65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lucius Ulett
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2025 -

Acura of Berlin responded

I’m sorry to hear that you felt our communication didn’t meet your expectations. We always strive to keep our customers informed throughout the process, and I’d like to understand more about your experience. Could you please provide more details about your visit? Additionally, I want to ensure we had the correct contact information on file—did you have a preferred method of communication (call, text, or email) that we may have missed? We take feedback seriously and are always looking for ways to improve, so I’d appreciate the opportunity to address your concerns. Please feel free to reach out to me directly at your earliest convenience. We’re committed to providing a professional and transparent experience for all our customers. Best regards, Eric Diaz General Manager Acura of Berlin

January 17, 2025

I received excellent service and The staff explained to me thoroughly with the issue with my car was. More

by dalew2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

January 17, 2025

Great Customer Service. I Was In And Out Without Any Issues. They Did A Gret Job On My Truck.. More

by THEOSARGENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Acura of Berlin responded

Theo, Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

January 15, 2025

Very professional, knowledgeable and courtious staff, especially Leo. Leo was was a pleasure to do business with. I highly recommend him to anyone looking to purchase a vehicle. More

by swan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Hooker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Acura of Berlin responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

January 14, 2025

Friendly and warm atmosphere the staffs knows how to make you feel welcome and appreciates your business More

by Shannagayt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian
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Jan 14, 2025 -

Acura of Berlin responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Eric Diaz General Manager 860-829-3787

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