Acura of Berlin

No time to car shop and the xx that goes with it. Brandon, Jenn, & Thomaz, made a normally stressful car buying experience Pleasant! Brandon gave me a very good price for the Acura ADX w/spec and Brandon, Jenn, & Thomaz, made a normally stressful car buying experience Pleasant! Brandon gave me a very good price for the Acura ADX w/spec and fair trade in value. Jenn was extremely patient and very professional..and Thomaz in financing really knows his stuff and is very honest. I felt appreciated and that they genuinely care about customers. I’ll be referring folks to this dealership! More

This is the second time I purchase from this dealership and they all go above and beyond to help you. After my car was totaled they helped guide me to a new vehicle made me feel supported and heard. When u and they all go above and beyond to help you. After my car was totaled they helped guide me to a new vehicle made me feel supported and heard. When unsure of how to do the process they were kind and helpful through all of it. They were very professional and explained all the specks of the new car and what had to be done on my end to be able to complete the sale. More

Johnathan went above and beyond to help me with my Acura MDX! He provided excellent customer service from start to finish, making sure everything was handled smoothly. He also arranged a loaner vehicle for MDX! He provided excellent customer service from start to finish, making sure everything was handled smoothly. He also arranged a loaner vehicle for me, which made the whole process so much easier. I really appreciate his professionalism, kindness, and attention to detail. Thank you, Johnathan, for your outstanding service! More

Jonathan was very helpful . Explained in details what needs to be done for my car. Explained in details what needs to be done for my car. More

I submit this review to convey my great satisfaction with the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Specialist Rob and Service Associate Ellen efficiently the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Specialist Rob and Service Associate Ellen efficiently handled my service appointment to address a transmission relate issue associated with a flashing “D5” on my dashboard when I was driving the vehicle. Ellen was very understanding in getting me an appointment as soon as possible when I told her I was not driving the vehicle because I was proceeding in accordance to my vehicle manual recommendation. I appreciated her concern and assurance as she kept me on the line while she was making arrangements with Service Specialist Keith Davis to get me in. I was informed that Rob would be available to handle my appointment since Keith would not be available the day I was assigned. When I arrived for service Rob explained the situation to me, upon completion of the system code inspection. He was very focused and kept me informed when the service would be completed. I appreciated their professionalism throughout this period. Their efforts to make my service as seamless as possible under difficult circumstances was outstanding. Much respect to them all making the difficult appear easy! More

Jonathan was very nice, he updated me during the process and my car has not done what it was doing before I brought it in. I thought the price was fair and the dealership is beautiful. We will always bring and my car has not done what it was doing before I brought it in. I thought the price was fair and the dealership is beautiful. We will always bring our Acura/hondas here for service. More

No waiting. Work was done quickly and properly. Car was also cleaned. Overview video was good to see that there were no upcoming issues. Work was done quickly and properly. Car was also cleaned. Overview video was good to see that there were no upcoming issues. More

Goid service, the hours of service are not good. Offering either late service on weekdays or Saturday service would help a lot more convenient. Offering either late service on weekdays or Saturday service would help a lot more convenient. More

Overall had a great experience! Product specialist Navraj Sankar was very helpful , and professional. Our purchase went very smooth from initial contact of explaining the process, f Product specialist Navraj Sankar was very helpful , and professional. Our purchase went very smooth from initial contact of explaining the process, features, test drive, paper work , insurance and registration and was on time. I really appreciate the commitment of their staff. We Would definitely recommend this dealership to anyone looking for a new purchase! More

Smooth easy and no pressure. Was a pleasure working with them. I will recommend this dealership in the future Was a pleasure working with them. I will recommend this dealership in the future More