Acura of Berlin

We felt a family like experience with everybody we worked with. Knowledgeable, helpful, considerate people with. Knowledgeable, helpful, considerate people More

Excellent experience purchasing my MDX! Very professional and knowledgeable staff that made the whole process easy for us! Very professional and knowledgeable staff that made the whole process easy for us! More

Brian and the staff are always professional and courteous. I've been a customer there for 30 years and I have always had a great experience and I send all my friends there as well. Thank you to eve courteous. I've been a customer there for 30 years and I have always had a great experience and I send all my friends there as well. Thank you to everyone for paying attention to the customer experience and our car needs. More

I don't care much for the dealership itself 'Bad Experience' but the service dept is exceptional. Experience' but the service dept is exceptional. More

I honestly cannot say enough wonderful things about Jim Pompeii! From the very beginning, Jim made me feel like family rather than just another customer. He was honest, genuine, thoughtful, and incredibly Pompeii! From the very beginning, Jim made me feel like family rather than just another customer. He was honest, genuine, thoughtful, and incredibly caring throughout the entire experience. He went above and beyond to make sure I was taken care of, comfortable, and confident every step of the way. What stood out most was how sincere he was. I never felt pressured or rushed, and I truly felt like he had my best interests at heart. It was like having a trusted family member looking out for me. That kind of honesty, kindness, and personal attention is rare these days. Jim is an exceptional person, and I am beyond grateful for everything he did for me. I would recommend him to anyone without hesitation. Thank you, Jim, for making this such a positive and memorable experience! More

From start to finish, our experience at Acura of Berlin was nothing short of exceptional! A huge thank you to Jim Pompei and Branden for making the entire car-buying experience so enjoyable, seamless, a was nothing short of exceptional! A huge thank you to Jim Pompei and Branden for making the entire car-buying experience so enjoyable, seamless, and stress-free. Jim was absolutely fantastic! His professionalism, knowledge, patience, and genuine personality truly set him apart. Along with Branden, they went above and beyond to make us feel comfortable, valued, and appreciated throughout the entire process. What impressed us most was that we never felt like just another sale. Instead, we were treated like family. That kind of customer service is rare these days, and it certainly doesn’t go unnoticed. As someone who understands the importance of building relationships and delivering exceptional customer service, I can confidently say that Jim and Branden knocked it out of the park! We couldn’t be happier with our new Acura MDX and the experience we had purchasing it. If you’re in the market for an Acura, do yourself a favor and go see Jim Pompei at Acura of Berlin. You won’t be disappointed! Thank you both for making this such a memorable experience. You’ve earned our trust, our appreciation, and our future business! ⭐⭐⭐⭐⭐ More

I didn't deal with Rachel cutler I actually dealt with a gentleman called Jonathan and he was absolutely great gentleman called Jonathan and he was absolutely great More

Acura of Berlin continues to operate as a top dealership. Jonathan in service is an asset to your dealership. As I needed a transmission replaced on my 2020 RDX he took complete ownership of the repair. The Jonathan in service is an asset to your dealership. As I needed a transmission replaced on my 2020 RDX he took complete ownership of the repair. The work was covered under the 7 year drivetrain warranty and Jonathan kept me informed daily of everything from getting the repair approved, ordering the parts, when the parts came in, when the work started and the job was completed. He couldn’t have made the process anymore comfortable. More

He was kind, knowledgeable and helpful. Jonathan was patient and resolved the issue. He provided excellent customer service and Acura is lucky to have him. Jonathan was patient and resolved the issue. He provided excellent customer service and Acura is lucky to have him. More

Could not have made the process any easier. From sales, management, finance, and delivery, each employee knows their roles, and isn't afraid to get the answer to something they don't. Honest, f From sales, management, finance, and delivery, each employee knows their roles, and isn't afraid to get the answer to something they don't. Honest, fair, and streamlined. Plus, they had a great inventory of the specific vehicle I was looking for, so many options available. More