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Acura of Berlin

Berlin, CT

4.8
1,276 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,276 reviews

October 15, 2025

Excellent service! ! Would recommend to anyone. Always very polite and informative on any service my car is due for More

by melissa.sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anaia Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

October 14, 2025

I had a great experience working with Acura of Berlin. I had initially went in to have my car serviced and contemplated looking into a new vehicle. I was immediately connected with Jim, who was personab More

by danielle_lord
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2025 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

October 14, 2025

It was easy making an appointment and I wasn’t kept waiting. Service was quick More

by Raypalen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anaia Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2025 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

October 12, 2025

I'm always taken care of with the best customer service which is why my car only comes to you. More

by skaplan15
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Oct 12, 2025 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

October 11, 2025

Acura of Berlin is very professional and service is excellent. In addition waiting area is very clean and comfortable. More

by leighmstanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anaia Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2025 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

October 10, 2025

Acura of Berlin is hands down the best dealership I’ve ever worked with. The customer service is top notch. I will definitely be a returning customer! More

by m_renzoni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Navaraj Sankar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2025 -

Acura of Berlin responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Eric Diaz General Manager 860-829-3787

October 09, 2025

Efficient entry and advisory desk, knowledgeable staff, clean waiting area, entire facility is clean. Kind of expensive service but very good. Who knew that cars could be so expensive to have, worst than More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hooker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anaia Oquendo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Ibbitson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucius Ulett
Oct 09, 2025 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

October 09, 2025

They say never judge a book by it's cover. I went against the grain and did just that. I actually had the nerve to tell Jim out of all the sales reps at Acura he would have been my last pick. More

by Brenda Sweeney
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2025 -

Acura of Berlin responded

Thanks for your feedback on your recent visit to Acura of Berlin. It's great to hear that we were able to assist you and that you had such a positive experience. Eric Diaz General Manager 860-829-3787

October 03, 2025

I’ve had my TSX. For 15 years and have done almost every service here. Keith and Jon have always been great, talked over all my options, and taken wonderful care of m More

by Cbianchi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2025 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

October 02, 2025

Excellent service. Very efficient. Enjoyed the process very much. It was an enjoyable purchasing experience. More

by hjiang37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2025 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

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