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Acura of Berlin
Berlin, CT
1,413 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened. Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,413 reviews
February 01, 2024
Acura of Berlin was incredibly helpful and understanding. Jim Pompei guided me through the process as it was my first time financing a car. He got me in a car under my budget not trying to upsell me or put a Jim Pompei guided me through the process as it was my first time financing a car. He got me in a car under my budget not trying to upsell me or put any pressure on. Truly a good (and funny) guy. More
by Allison.Briggs929
Employees Worked With
January 31, 2024
In for a warranty repair. All went well though I wish communication was better. I was left not knowing if I needed to rent a car or when the car would be ready. Calls and text All went well though I wish communication was better. I was left not knowing if I needed to rent a car or when the car would be ready. Calls and texts were not returned More
by MARGARET.FINNEGAN
Verified CustomerJanuary 31, 2024
Excellent The service is that good I don't mind driving from New haven It's worth it from New haven It's worth it More
by NAKIA.DAWSON
January 30, 2024
Excellent experience I had a great experience with the staff at this dealership. I would keep coming all the way from Waterbury to here staff at this dealership. I would keep coming all the way from Waterbury to here More
by Esurreira
Employees Worked With
Jaime Andrzeicik, Jaime Andrzeicik
January 30, 2024
The most seamless process I have ever encountered while purchasing a vehicle. Friendly and welcoming staff. purchasing a vehicle. Friendly and welcoming staff. More
by Shannettediaz
January 29, 2024
This is my 2nd time having my mdx serviced at Acura of Berlin and I feel very comfortable having my vehicle serviced with your dealership! I live in Massachusetts and I don't mind driving the distance to Berlin and I feel very comfortable having my vehicle serviced with your dealership! I live in Massachusetts and I don't mind driving the distance to your dealership because from what I see, your dealership is honest, trustworthy, friendly staff and the service is also good! As long as I'm happy with the services that u provide for my mdx, than I will continue to come back, thank u More
by irmina-melville
January 29, 2024
Jim Pompeii was a pleasure to work with. He was knowledgeable about the car I was interested in. He was easy to talk to and not once did I feel pressure to make a decision. He followed up He was knowledgeable about the car I was interested in. He was easy to talk to and not once did I feel pressure to make a decision. He followed up with a phone call on a Sunday evening, after I had just sent an email- completely unexpected and not necessary, but appreciated! Also, he has a great sense of humor! Great experience all around. More
by J.ESCALES
January 29, 2024
Positive Easy to schedule and the team are knowledgeable I have great experiences when I need service I throughly trust the dealership with my vehicles I have great experiences when I need service I throughly trust the dealership with my vehicles More
by KALLEN407
January 29, 2024
very good Service was very fast and efficient. Was there for less than an hour. Was there for less than an hour. More
by ARISHOPE
