Acura of Peoria

Matthew Brunson Mathew was wonderful and the most knowledgeable sales advisor I have ever dealt with. Matthew is a true gentlemen and a man of his word. Mathew was wonderful and the most knowledgeable sales advisor I have ever dealt with. Matthew is a true gentlemen and a man of his word. More

Acura of Peoria All of the people we dealt with at Acura of Peoria were very helpful, answered all of our questions, and treated us fairly. We are completely satisfie All of the people we dealt with at Acura of Peoria were very helpful, answered all of our questions, and treated us fairly. We are completely satisfied with our purchase. More

Bad experience gone good. I came to Acura of Peoria for my first car buying experience; the start of our relationship was a little rough because of some mis-communication and p I came to Acura of Peoria for my first car buying experience; the start of our relationship was a little rough because of some mis-communication and problems I experienced. I did voice my feelings and reached out to management at Acura of Peoria for assistance. I dealt with Lexi Cremieux & Brijen Dave; they listened to my complaint and asked me to bring my car in so they could do a thorough inspection in the hopes of finding a permanent resolution. I dropped my car off at the location and they provided me with a brand new loaner car so it would not inconvenience me in any way. After discovering the root cause of the issue, they explained what was needed and offered to correct it an no cost to me because their goal is to have happy, satisfied customers. I understand that one person does not define a company, so I gave them a chance to restore my faith in Acura of Peoria; they achieved that by listening to my frustrations and taking action. I sincerely appreciate the attention they gave this matter, Lexi was friendly and pleasant to work with and Brijen (GM) took the time to personally call me so he could hear what I had to say. I would be happy to recommend Acura of Peoria to my friends and family; they have a great selection of vehicles with competitive pricing and they strive to maintain satisfied customers. More

service department the service center was fabulous very friendly answered all my questions and Ryan was very honest with me. I would go back there for service with nothi the service center was fabulous very friendly answered all my questions and Ryan was very honest with me. I would go back there for service with nothing to worry about one of the best. More

Acknowledgement of Great Sales, Financial & Service Staff I was very impressed with the staff's courtesy, professionalism, understanding and willingness to help any way they could to ensure that things worked I was very impressed with the staff's courtesy, professionalism, understanding and willingness to help any way they could to ensure that things worked out for the customer's benefit. The entire Acura of Peoria staff that worked with my wife and me on the purchase of our 2013 MDX were excellent people, always made sure our needs were met, and we were made as comfortable as possible through the entire experience. My wife and I would definitely purchase future vehicles from this dealership and would recommend that our family and friends do the same as I know they will be treated in an exemplary manner, given a good deal, and come away with a positive feeling about the overall experience. More

Reliable advisor Vince was very friendly, personable, had appropriate customer relations skills, kneeling down to talk with me and explain my car evaluation and repair Vince was very friendly, personable, had appropriate customer relations skills, kneeling down to talk with me and explain my car evaluation and repair needs. He then also took the time to answer my questions, helping me prioritize which repairs to invest in currently (an old Acura my husband and I are trying to get by driving for another couple years). He also kept me updated on repairs thruout the week (parts had to be ordered so it took a while). I however did not experience a very warm greeting by Mike King; nothing horrific, but in the world of customer service, there should be a friendly greeting, I shouldn't be made to feel like I'm an animal being brought in for a line up. Mike did not have the patience or great customer skills that Vince did. I was in the dealership for hours waiting for my initial car diagnostics and had the opportunity to observe, compare & contrast the two advisors as they came to the customer lounge and Mike just didn't seem like he cared, he almost seemed annoyed, as if he was just saying, here's your key back, you're done. I know this is what they do day in and day out, but he really needs to put on his acting face and pretend to care more. Overall, I feel Acura dealerships are quite reliable for their service though I can't say the same glowing comments on a Scottsdale service advisor and that is why I have changed dealerships. It's a sigh of relief to get good customer service from beginning to end... it's really not that hard, it's just not. More

Used Acura purchase experiance Sara, I purchased the used 2006 mdx from your dealership with the expectation that it would have been check out to the extent that the vehicle is in Sara, I purchased the used 2006 mdx from your dealership with the expectation that it would have been check out to the extent that the vehicle is in good working order. The vehicle went straight to the border and then back to a storage yard until I picked it up on the 21st.. The battery appeared a bit low and so I figured just because it had been sitting. I drove the car to nevada with a few stops in between. After a few times of starting I finally had to get a jump. In nevada I had the battery replaced at les schwab and was told it was cracked and had been leaking underneath for quite sometime and had a dead cell in it. We continued on and stopped at a drive thru in reno where my daughter hit the switch to open the rear driverside window and it just fell into the door, now duct taped shut. The driver door speaker cover falls off everytime you shut the door. the overhead front light is broken and does not come on and the rear heater does not work at all. I understand this is a used car, but from a acura dealer as a acura product I would think is a bit rediculous. I have not taken the car in yet, but intend to when I get home to acura of Portland. Any assistance would be appreciated. Jim After sending this email, I recieved no response. I understand it was a used car, but felt confident that if I purchase a used Acura from a Acura dealer they wouldn't sell it without checking it out first. My local dealer in portland stated to me the battery being cracked and the heater and light not being fixed prior to selling it would not happen at there dealership, they also said that not getting floor mats is kinda cheap on the dealers part. When I had first noticed the overhead light not working and had spoken with Sara on the phone about it and that I was under the understanding they go through there shop prior to sell, she agreed they do, but if there not certified then used cars are not necessarily repaired prior to sale. I guess I should of known better when they were only willing to negotiate a few hundred dollars if I had removed my prior complaint. Oh and that 100.00 gas card doesn't do me much good in oregon where it doesn't work outside of Arizona! More

Nice Experience I found my nice Nissan Altima here in Acura of Peoria. Pretty good vehicle with excellent history. The price is good as well! Thank you Matthew and al I found my nice Nissan Altima here in Acura of Peoria. Pretty good vehicle with excellent history. The price is good as well! Thank you Matthew and all the other managers who assisted me here. Your service made my experience great. More

I have never experienced such great customer service when purchasing a vehicle. My husband and I were very happy with the service we received and the quickness of getting what we were looking for. We were in purchasing a vehicle. My husband and I were very happy with the service we received and the quickness of getting what we were looking for. We were in the dealership by noon on Sunday and picked out the vehicle and were out driving out by 3 pm . Thank you Alex Gonzalez and Brian Peters ! More

I've worked with many dealerships through my years. This dealership is busy, so be prepared to stay on top of what you want. However, if you want honest service and transparency, the best price, and ad This dealership is busy, so be prepared to stay on top of what you want. However, if you want honest service and transparency, the best price, and added value this is your dealership in Phoenix metro. Alex understood my need for getting a car quickly and came into the dealership on his day off to put it all together. When I first stopped in, I test drove the car I purchased within 5 minutes of arriving. I've driven Acura's for years, so I just needed to make sure the car met my expectations. I spoke with one or two people at each Acura dealership in the valley but no one can stand up to the experience at Acura of Peoria. These folks are like friends and will work through any situation like it was, well - just their responsibility. While I would highly recommend working with Alex; I didn't have a bad experience with anyone I spoke with. Just know they control the Acura market in the metro area - so everyone is super busy. However, I didn't come upon an unkind or unpleasant person throughout my transaction. I explained that I don't spend more than 30 minutes in a dealership and won't play the games that many dealerships like to play. Alex heard every word and expedited everything. I would highly recommend Acura of Peoria and would bypass the others if you know what you want. Then, you get the surprises at the end; they will wash/vacuum your car for free anytime while you own it and the first oil change service is on them. This is clearly a dealership that is respectful and considerate. Ownership and management have to be admired. Plus, this is the only dealership that didn't have negative statement about their competitors. They only speak of their merits. I'd be very surprised if you didn't have the same experience! More