Advantage Chevrolet of Bolingbrook

Bought a vehicle here and the price was much higher than advertised on their website. When I asked why I didn’t get the dealer discount price they offered I was told it didn’t apply to me. When I looked at advertised on their website. When I asked why I didn’t get the dealer discount price they offered I was told it didn’t apply to me. When I looked at the website it said the dealer discount applies to everyone. More

Outstanding Dealership – Advantage Chevrolet of Bolingbrook I’ve been a long-time customer of Advantage Chevrolet of Bolingbrook, and once again, they proved why I continue to bring my vehicles Bolingbrook I’ve been a long-time customer of Advantage Chevrolet of Bolingbrook, and once again, they proved why I continue to bring my vehicles there for service. I had three separate service appointments this past week for all three of my Chevrolet vehicles, and I couldn’t be happier with the service I received. Ray Jr., Dan Little, and Stacy were all exceptional. Their professionalism, knowledge, attention to detail, and genuine concern for their customers continue to stand out. Their mechanics and entire service staff consistently provide the same high level of workmanship and customer service that I’ve experienced throughout the many years I’ve been a customer. Having three vehicles serviced in the same week could easily have been a frustrating experience, but every appointment was handled efficiently and professionally. I always leave knowing my vehicles are in good hands. A dealership is only as good as the people who take care of its customers, and Advantage Chevrolet has some outstanding people on its service team. Ray Jr., Dan Little, Stacy, and the entire service department deserve a sincere thank-you for their continued exceptional work. I highly recommend Advantage Chevrolet of Bolingbrook to anyone looking for a dealership they can trust. After all these years, I’m still a very happy and loyal customer—and that says a lot! More

Buyer Beware: Deceptive Pricing and Classic Dealership Games We drove two hours from Wisconsin to inspect an advertised pre-owned truck at Advantage Chevrolet of Bolingbrook. After calling ahead, the dea Games We drove two hours from Wisconsin to inspect an advertised pre-owned truck at Advantage Chevrolet of Bolingbrook. After calling ahead, the dealership explicitly assured us the vehicle would be prepped and ready for a test drive upon our arrival. Roughly 40 minutes before we arrived, a salesman named Raul Rosales called to inform us the truck was actually off-site at a detail shop. Because we were already over an hour into the trip, we agreed to go with Raul to the detail shop to inspect it. The truck had only 12,000 miles and appeared to be in great shape. To save time, we decided to head back to the dealership to work through the numbers while waiting for the truck to be brought back. That is when the experience devolved into a masterclass in classic dealership runarounds. We gave Raul an initial price we were willing to pay, initiating a tedious cycle of endless back-and-forth waiting. When he returned saying they could meet our price, I noticed a forced "protection plan" added to the breakdown. I insisted it be removed, so off he went. When he returned, I spotted a separate $900 detailing fee. When I pushed back on that, he returned stating they reduced the fee, but they had quietly raised the baseline vehicle price—resulting in a net price increase of roughly $500 over what we had originally agreed upon. Exhausted from the long drive and over an hour and a half of dealer games, we reluctantly accepted the adjusted figure just to move things along, and Raul left to set up the final documents. Looking back, I deeply regret accepting that price—a detailing fee should never have been tacked onto an advertised price in the first place. We then waited another 30 to 40 minutes for the truck to return from the detail shop so we could finally test drive it. While the vehicle drove well, completing the purchase took another half hour, including a requirement to unlock our TransUnion credit report even though we were paying in full by check. Finally, we met with finance manager Tim Hosek to sign. What followed was a heavy pitch for extended warranties, followed by a rushed signing process where the final figures were glossed over completely without a transparent line-item breakdown. The following day, I thoroughly audited the paperwork. To my dismay, I discovered we were charged over $1,000 above our agreed-upon price, along with an extra $275 artificially added to the licensing fees. I have attempted to call Tim and dealership management to resolve this discrepancy, but they refuse to return my calls. I have now filed a formal complaint with the Illinois Attorney General's Consumer Fraud Bureau. If you're financing through this dealership, double-check every single line item before you sign. Their primary strategy is steering your attention toward the monthly payment figure while quietly padding the back end with hidden dealer fees, mandatory "protection plans," and shell-game price increases. Because interest rates and loan terms can easily disguise hundreds—or even thousands—of dollars in tacked-on costs, make sure you demand a itemized, line-by-line total cash price breakdown. Do not sign or rely on verbal promises until every single fee matches what you explicitly agreed to pay. More

Tried to upsell me on preventive maintenance that didn’t address the main issue I brought the truck in for. They also claimed certain parts weren’t in stock. The diagnostic was poorly done. I took my truck address the main issue I brought the truck in for. They also claimed certain parts weren’t in stock. The diagnostic was poorly done. I took my truck somewhere else, and they diagnosed and fixed the real problem right away and it was something completely different from what I was told here. More

Terrible took my truck in for a recall and there staff just broke my truck. just broke my truck. More

Thank you to Joe Grahovec for all his help in purchasing my new Equinox. Im 81 years old he had a lot of explaining all the options. He was very kind & understanding because of my age I have a lot to learn. my new Equinox. Im 81 years old he had a lot of explaining all the options. He was very kind & understanding because of my age I have a lot to learn. I would definitely refer people to Advantage Chevrolet. Our family has purchased many chevy's from Advantage in the past years. Thank you More

This is my follow up review. Our issue was with the sale to us of our 2022 Silverado having an issue with our bed covering not being secured properly. Well, we connected with Our issue was with the sale to us of our 2022 Silverado having an issue with our bed covering not being secured properly. Well, we connected with Jim Galbraith their Customer Relations Manager. He took responsibility for the dealership and assured us he would handle our issue. He took ownership and complete follow through making sure that we were satisfied with the result. We are now happy with the service and agree that they will fix the issue and renewed our faith in the dealership. Great job Jim. More

Another great experience at the best Chevy dealership in Illinois. From service to sales nobody else does it better. Illinois. From service to sales nobody else does it better. More

I really recommend this dealership! Juan Jacome really helped us out and was very patient with us. Khaalis Alexander was also very helpful and answered all of our financial questions. I Juan Jacome really helped us out and was very patient with us. Khaalis Alexander was also very helpful and answered all of our financial questions. I am very happy with my purchase. More

Always ready to listen to your problems, fast service explaining and taking care of your needs vehicle is always done as promised explaining and taking care of your needs vehicle is always done as promised More