Advantage Chevrolet of Bolingbrook

The service staff was pleasant and answered all my questions. The service was quick. I didn't have to wait around a long time. I will come back for service. questions. The service was quick. I didn't have to wait around a long time. I will come back for service. More

Took real good care of me. Met my requirements in a vehicle perfectly. Highly recommend Met my requirements in a vehicle perfectly. Highly recommend More

Starts with their amazing sales staff and continues with their amazing service. This dealership has hired the best group of people. That care about their customers their amazing service. This dealership has hired the best group of people. That care about their customers More

Will come again for service, very good customer service The service department went above and beyond to help us out service The service department went above and beyond to help us out More

I’ve purchased from this dealer in the past. I tried to buy from them recently but they didn’t have the exact vehicle I was looking for. Ive brought my vehicles there for service countless times I tried to buy from them recently but they didn’t have the exact vehicle I was looking for. Ive brought my vehicles there for service countless times. My point being that I’ve been happy with the dealership so far…until my last service visit. I had an issue that’s apparently been recurring with 3.0 liter duramax engines related to def usage. I knew the issue and had known about a bulletin to fix it. It was a programming issue and so I made an appointment for the update. Upon arrival the service advisor (Chris) seemed in a rush and didn’t seem to fully understand the issue that I was bringing it in for. He pressured me twice to have them perform an oil change, of which I refused because I service my own vehicles and I had changed the oil shortly before then - it wasn’t needed. Anyhow, the service was pretty quick and I waited on site for its completion. When they notified me that it was finished, the service rep, Chris, told me they performed the update and topped off the def tank. He said that I owed them money for the three gallons of def they put in the tank. I told them that I didn’t need def. In fact, I had two gallons of it at home. I didn’t know why they added def when all I needed was a computer update. Or if the computer update needed a full tank of def fluid for it to be completed, then it ought to be covered under warranty, like the update was. At this point, and after being pressured to get an oil change I didn’t need, I felt like I was being charged however I could by the service department. When I refused to pay for the def fluid, Chris asked the service manager (Ed?) to speak with me. I explained the situation and that there was a misunderstanding with my request (computer update…and that’s it). Ed asked if I was refusing to pay for the def fluid. I told him I was and that I had no idea why they’d fill the def tank when all I needed was a computer update. Ed walked away for a minute and then came back to the service counter where he told me that I was given three gallons of def fluid on the house, and told me to never bring my vehicle back there again. Naturally, I won’t and wouldn’t have even if he didn’t say that. The service advisor, Chris did not confirm my concern initially. He asked me why I was dropping it off but looked at me with what I assessed as confusion. He then relayed the same inaccurate message to his boss, Ed. Communication is key. I researched this vehicle, engine, options etc for two years. I ultimately purchased this vehicle from a dealer near xx. Louis (4.5 hours away) because they had exactly what I wanted. Like I stated above, I tried to buy from Advantage, but they didn’t have what I was looking for and couldn’t get a dealer trade close enough. After this service visit, I’m glad I didn’t buy from them. There was a service advisor’s that had worked for Advantage for many years. Her name was Samantha. She was absolutely top notch. Listened, asked questions to fully understand the issue… On the day of my last service visit I asked the service valet if Samantha was still working for Advantage. He said no, that she left to work for a different dealership (believe he said Darcy GMC). She was phenomenal. I’ll be reaching out to Darcy for further service needs. More

Thank you for the quick and timely response to the Blazer transmission problem, and for a job well done. transmission problem, and for a job well done. More

Andre, Dan Little, the general sales manager, and Barry took care of us and very grateful & appreciate them! took care of us and very grateful & appreciate them! More

The people working there are so respectful and lovely. I want to go there to get my next car. I want to go there to get my next car. More

I did not know when I brought my vehicle in on May 26, 2026, to have my back up camera serviced that there is no current fix for the 2019 Chevy Malibu. The service rep Christopher Ruffolo did not advise m 2026, to have my back up camera serviced that there is no current fix for the 2019 Chevy Malibu. The service rep Christopher Ruffolo did not advise me of this but charged me hundreds of dollars to fix it. Had this been relayed to me, I would not have authorized him to look at it. At least 3 service personnel at Advantage Chevrolet have since advised me that there are no current fixes and no current recalls. Christopher actually argued with me that there is a fix and that the other three were wrong. Jimmy Mendoza did not charge me anything when I brought my car back on 06/27/26 when the backup camera malfunctioned again. Christopher suggested that I keep bringing it in so he can continue charging me hundreds of dollars when it is clear that there is no current fix for this model. I asked for a partial refund, and Christopher told me flat out No. Also, how can I trust to bring my car back again when it is clear that I was misled from the beginning? He stated I could try to dispute it with credit card company if I wanted to, but it still will be denied. This is not great customer service on his behalf, but Jimmy Mendoza and everyone else was fine, More

Staff greeted me when I walked in and made me feel comfortable. Buying process was good comfortable. Buying process was good More