Advantage Chevrolet of Bolingbrook

This is my follow up review. Our issue was with the sale to us of our 2022 Silverado having an issue with our bed covering not being secured properly. Well, we connected with Our issue was with the sale to us of our 2022 Silverado having an issue with our bed covering not being secured properly. Well, we connected with Jim Galbraith their Customer Relations Manager. He took responsibility for the dealership and assured us he would handle our issue. He took ownership and complete follow through making sure that we were satisfied with the result. We are now happy with the service and agree that they will fix the issue and renewed our faith in the dealership. Great job Jim. More

Another great experience at the best Chevy dealership in Illinois. From service to sales nobody else does it better. Illinois. From service to sales nobody else does it better. More

I really recommend this dealership! Juan Jacome really helped us out and was very patient with us. Khaalis Alexander was also very helpful and answered all of our financial questions. I Juan Jacome really helped us out and was very patient with us. Khaalis Alexander was also very helpful and answered all of our financial questions. I am very happy with my purchase. More

Always ready to listen to your problems, fast service explaining and taking care of your needs vehicle is always done as promised explaining and taking care of your needs vehicle is always done as promised More

Worst experience I have ever had with a dealer! !! Repeated issues poor customer service and lack of communication. I would give 0 stars if possible !! Repeated issues poor customer service and lack of communication. I would give 0 stars if possible More

Service Manager had been driving vehicle for personal use prior to purchase. After signing paperwork noticed that lid covering the truck bed was not positioned properly. Immediately advised sales person wh prior to purchase. After signing paperwork noticed that lid covering the truck bed was not positioned properly. Immediately advised sales person who had Service Manager put it back on track. After we pulled out of parking lot cover came back up. We advised dealership who made us make an appointment 2 weeks out to return to fix. Service manager explained cover needed to be removed and aligned. We waited, told us it was fixed, went outside to inspect and vehicle cover was still off track. I believe it was Mr. Alexander who is not in Service but in Finance went to inspect the truck and advised he found it was missing a clip off of one side that had to be ordered and we would need to bring the truck back in by mid week once part arrived. Left frustrated and angry, hopefully this corrects the issue the 2nd time around. More

They didn't look at the horn,and I took my vehicle back two times and each time I paid the fee and my horn isn't working still. Thanks Tony two times and each time I paid the fee and my horn isn't working still. Thanks Tony More

Dishonest service prioritizes profits over people. Recommend unnecessary repairs and maintenance by falsely claiming critical work is required, exploiting trust to maximize revenue. Honest communicati Recommend unnecessary repairs and maintenance by falsely claiming critical work is required, exploiting trust to maximize revenue. Honest communication is replaced with misleading sales tactics, made visit feel like an opportunity to take advantage of customer rather than provide genuine service. More

Everyone was very friendly and nice to work with. Nice staff to work with. Would go back to there. Nice staff to work with. Would go back to there. More

They were very professional and helpful got right to the problem with my car and it’s need….. problem with my car and it’s need….. More