Advantage Chevrolet of Hodgkins

great service, very friendly family-like atmosphere, clean, very accommodating, wouldn't hesitate to recommend dealership as well as salesman, eager to please customer, conducted a car care clinic to in clean, very accommodating, wouldn't hesitate to recommend dealership as well as salesman, eager to please customer, conducted a car care clinic to introduce features of new cars and answer questions More

I had bought a car from this dealer at the end of June. The price was fair, and the trade in value was weak but it's never good any where. Dred was a great salesman and friendly. The buying process was s The price was fair, and the trade in value was weak but it's never good any where. Dred was a great salesman and friendly. The buying process was smooth and didn't take very long. I had agreed to purchase the interior and exterior protector package. When they pulled up the car at the end of the deal, my Salesman had noticed a scratch above the door handle. It was probably from a porter moving the car that day. But Mike Armstrong the sales manager told me to bring the car back for the protector package and they would take care of the scratch too. The protector package was done in a day while I was at work and I had gotten a rental car provided by the dealer for that work. When I went back to the dealer to pick up my new car, I had seen the scratch wasn't fixed. I assumed that it was in my car's paper work that it needed to be fixed. Oh well that's my fault for assuming. I went back in the service department and talked to Raul about the scratch my salesman had found. He told me I needed paper work written up for him to okay it and send the car off to get fixed. So I went back to the sales manager Mike who remembered me and talked to Raul about the scratch. So I kept my rental car and they would get it in the body shop. A few days later on a Monday I had gotten a call from Raul saying that my car "would be ready by the next day and they would call me when its all set and done" I never got a call back saying it was ready. I'm not a body shop expert so I figured things got busy and my car's work got behind. I waited and called back a couple days later and got my service writers voice mail. So I waited again and got no call back on an update, so Saturday morning before work I called my salesman to see if he could find out what was going on with my car. He called back while I was at work and said my car was ready to be picked up. I had to work till close that day and didn't have time return my rental and pick up my car. Sunday dealerships are closed so Monday morning I drive the rental to Enterprise to return it. I ask the enterprise employee if this was all covered by the dealer and he tells me it was only paid for a few days. He said he would put the extra days charge on hold while he and I tried to contact the dealer about the problem. They gave me a ride to the dealer to pick up my car. I went into the service department and waited at the cashier station, The cashier I believe her name was Kim told me to wait while she tried to find my paperwork. After a few minuets she called in someone else to help look, then told me to step out to the service writer area and wait. There I met Russ Jablonski who was talking to Kim about my paper work. The phones were ringing while she was talking to him about my car, and he told her to go answer the phone because she couldn't do two things at once. So I got to see him belittle a co worker, he was obviously not in a good mood. He got my paper work, and I asked if I would be charged for the extra days Enterprise said weren't paid. He told me he knew nothing about that, and it would be between Mike Armstrong the Sales Manager and Raul my service writer. No one came to pull up my car so Russ asked again loudly if someone would go get me my car and took my key fob and slammed it down on the counter. This was for a 2012 car, the key and fob are one and I'm sure those fobs aren't cheap to replace. I was shocked at his poor attitude and low customer service towards me. I had a problem and a question and he just told me " i don't know its up to someone else" he didn't even call to have Mike come to me, I had to go find him. That was a huge negative experience and only the beginning. So I went and found Mike and explained that I had gotten a call about my car but never a call saying it was ready. Somehow my car was ready but no one had called me, thus my new car was sitting on the dealer lot while i was driving around for an extra 6 days in a rental car. I told him the situation where I called and got no response until Dred my salesman told me it was ready to be picked up. I was expecting to hear that they would take care of the extra rental car fee and I would be on my way but He told me he had to talk to Raul. He said Raul was on lunch and they would call me back about who would have to pay. I was upset and said I would wait for Raul to get back from lunch. I waited an hour sitting there, and the only person to check and see if Raul was back yet was my salesman Dred. Finally I talked to Raul, and he then had to talk to Mike. Mike still wouldn't say that the dealership would pay for the extra days, as if it was MY fault. Why would I want to drive a rental car instead of my NEW car? They told me they would check and see and get back to me. Again the only one to check on my issues was Dred my salesman. No one else called me to check on anything or inform me. I got a call from enterprise weeks later saying no one had payed for the extra days charge. I gave them the name of my service writer. They called back a few days later saying Raul had been on vacation and she couldn't get a hold of him and she thought she was getting the run around from the dealer. So I called Mark Ott, who I met when I was going through all the paper work when buying the car and he told me to call him if I had any problems. I told him my story and he said he felt that I was wronged and said he'd take care of it, and hoped I would rate the dealership positively. I got offered a gas card and a free oil change. Two days later my credit card showed that I had been charged for the extra rental car days. I wrote a review to Chevrolet saying i would never use Advantage of Hodgkins service department again. I got a call Chevrolet wondering about my negative experience. It took them almost 3 more weeks to get a hold of anyone on the subject of the extra rental charge. Fed up and and still angry I told them to forget it. Then I got a call from a different department of Chevrolet telling me they got a hold of service manager who said I just needed to bring in my receipt for the rental car. So TWO months later it comes down to me driving to show them a receipt? They are 2 minuets down the road from the Enterprise, they couldn't get the receipt themselves and reimburse me like they should've two months ago? That dealership and service department are a joke. If you have to, buy your car from there, but run away from that service department. It's been two months and I cant think of stepping foot into that place with out being greatly angered at how I was treated, and to think of how much money they make on a car that they couldn't pay an extra $200 Dollars to a brand new customer. Way to loose my business for life Hodgkins Chevrolet. I don't think I'll ever buy a new Chevrolet product again. More

Great experience and buy. I would definitely go back again for another car. They went out of they're way for me to get me finance at a great rate and comfortable monthly payments considering my poor cre again for another car. They went out of they're way for me to get me finance at a great rate and comfortable monthly payments considering my poor credit. They had the car i wanted at a price i can afford. I would definitely recommend friends and family... More

I had purchased 2 cars from Advantage Chevrolet and have always received very good service. Advantage has a team of knowledgeable, personable and caring employees. Both time we were treated like a preferred always received very good service. Advantage has a team of knowledgeable, personable and caring employees. Both time we were treated like a preferred customer and with repect. I just purchased a used WV Routan a few weeks ago and was very satisfied with the entire sales and after our sale, our saleman & Manager Bobby A. follow up with us. I would recommended Advantage Chevrolet to my family and friends. More

Awesome! Only place I would take my car in for service or consider buying a new car. The staff is friendly and very helpful. Come down to advantage Chevrolet and ask for Raul he will take care of your car pr consider buying a new car. The staff is friendly and very helpful. Come down to advantage Chevrolet and ask for Raul he will take care of your car problems! More

I have been a customer of Advantage Chevrolet for 10 years and have always received very good service. Advantage has a team of knowledgeable, personable and caring employees. Even when my car was out years and have always received very good service. Advantage has a team of knowledgeable, personable and caring employees. Even when my car was out of warranty, and I had no obligation to bring it to Advantage for service, I was always treated like a preferred customer. I just purchased a Cruze three days ago and was very satisfied with the entire sales procedure and after sales follow up inquiries from Daniel Rekstad, Steven Garcia, Dennis Reilly, and Mark Ott. I would, and have, recommended Advantage Chevrolet to others for sales and service. More

great price, friendly atmosphere and an excellent sales staff. After I filled out all the paperwork I asked to have my wife added for joint ownership; the entire staff kindly redid it. staff. After I filled out all the paperwork I asked to have my wife added for joint ownership; the entire staff kindly redid it. More

Right from thearriving at the dealer I could feel the confidence and friendship from the salesman. Driving the car around, explining all the fixtures in the dashboard and unswering throughly all of my qu confidence and friendship from the salesman. Driving the car around, explining all the fixtures in the dashboard and unswering throughly all of my questions. The confidence that I percived from Mr. Mark Brown from Financial, to whom I am very thankful for helping us to get the loan for my new Chavy SONIC, which I like and love it sooo much. The Actitud from each one including Mr. Mark Ott, no hustle, nor persisting on anything, but very helpful on any doubts or questions that we had. We are very please with all ADVANTAGE CHEVROLET PERSONAL, the way we were treated and the proteccion package done in my new sonic. I do Highly recomend ADVANTGE CHEVROLET PERSONAL to do bussines with. Sincerly Eloisa and Juan Santillan More

Well I was looking to purchase my second car. I looked Well I was looking to purchase my second car. I looked for used dodge avengers. I looked up online to see all the ones they had. I had my eye on a Well I was looking to purchase my second car. I looked for used dodge avengers. I looked up online to see all the ones they had. I had my eye on a 2011 all black one with black interior. I get to the dealership and Mr.Lonie was the first to greet my guests and I. Told him to SHOW me all the avengers and tell me the prices. In the end the car I specifically saw was not on the lot. So I went online and gave him the stock# and told him to FIND ME THAT CAR. He located it was suppose to be getting detailed. He did recall the vehicle to the dealership so I could get a look at it and test drive it. I liked it and agreed to buy IF they could 1. get me financed, 2.get a COVER for the fuse box under the hood, and 3.finish detailing the car. All those were agreed. I went home I got a call later from one of the financiers, named Jon, saying I was approved. I again repeated that I would buy the car if the other 2 requests were filled. I was assured they would be and made an appointment to come in the next morning for it at 10. The NEXT DAY I get a call around 9am from Mr.Bobby saying the car was ready. I asked if the fuse box cover had been taken care of and the car had finished being clean. He went and PHYSICALLY checked and came back and told me yes. So I get there around 9:30 am I did some information paperwork then asked to see the car. Mr.Lonie told me that it was getting cleaned up for me. Took a long time just to get to the actual FINANCING OFFICE. So I get to the financing office that staff member was nice patient and non pushy unlike my salesmen and the process went fast and pleasantly. A friend went ahead and put my sons carseat in the Avenger for me outside. Despite how you are suppose to get 2 keys for the car when you buy it...I ONLY GOT ONE and there was nothing else they could do about it. So as I open the door to put my baby in the car a PUTRID SMELL poured out. It smelt like someone had been recently smoking in the car. I immediately went inside upset and vented to the Manager Bobby. He said he was positive no one had been smoking in that car and would give me a free detailing if I came back in.(From a non-smoker not even a HINT of that smell was that car the day before) I agreed and left to get gas BECAUSE WHEN YOU BUY USED THEY DO NOT EVEN OFFER YOU A FULL COMPLIMENTARY TANK OF GAS. When I got home I ended up noticing loose tobacco in the rear door side. Then a day later I found A WHOLE EMPTY CASE OF CIGARETTES under the passenger seat. Supposedly this car had already been detailed. So I called the Manager to complain and tell him my findings. He sounded surprised, then later told me in the conversation that the car had NEVER GOT DETAILED BECAUSE Mr.Lonie was expressing how eager I was to make the purchase....At that moment I called Mr.Lonie out saying he was a liar and that I repeated to him many times that that car had to be detailed completely BEFORE I BOUGHT IT and it was agreed. So all in all the things that were horrid with this experience were: Pushy, rude, and confrontational salesman Deception of sale agreement No complimentary ANYTHING when you buy "used" no matter HOW MUCH MONEY YOU SPEND. No extra key IF the car was not brought in with 2 keys I would not do business with them again in the future and I would not recommend them to anyone. More

Late January 2012: I was looking to trade in my 2011 Ford Fusion to get a Chevy Traverse. I went into the dealership and worked with Steve. I asked him about the internet price of the Traverse and he didnt s Fusion to get a Chevy Traverse. I went into the dealership and worked with Steve. I asked him about the internet price of the Traverse and he didnt seem to want to discuss price. Anyways my wife and I test drove the Traverse. Nice drive...Meanwhile my car was getting appraise. My wife and i Sat for an hour and half waiting for them to appraise car. It was not busy so how long does it take. After a while Steve came back and told me they are offering 13k for my car. Now my car had 12k miles on it, 2011 SE in great condition. No biggie only 13k. I want 17k or 18k. I told Steve thanks I will go to another dealer. The next morning i get a call from a salesman. He tells me to come in. The guy who appraised cars was not there yesterday so my car was appraised wrong. I tell him im at a Dodge dealer and they are offering me 17k for it. He says get it in writing and we will match. So....I get the details in writing from Dodge and travel to Advantage. While im en route to Advantage i get a call from Steve and some lady asking me to come back to get more money on my trade. The car appraisal guy was there. So i get there with this appraisal in writing and no one knows what I am talking about. I tell them I talked with a gentleman who wanting me to bring this appraisal in writing and he said Advantage will match. They appraised my car again. Some guy approached me while i was sitting and waiting forever and told me we will give you 14k. He said the guy who appraised car is not here today. I responded: "you guys not going to match the appraisal from Dodge." Again no one knows what I am talking about. And I was told that this invisible guy who appraise cars was here today, but he really wasnt...or does he exist? I left the dealership pissed....Oh...they were only concerned about running your credit before you test drive or do anything. I went home and called the dealer to speak to a manager. I explained to him the situation and he responded: "We ain't giving you 17k for your trade! We not giving you more money!" He was very rude. I was almost taking this personal and was fuming. The guy was so ignorant over the phone. The very worst experience at a dealer. I dealt with liars and rude so call business people. More