Albany Subaru - Service Center

Staff was friendly and professional. They were able to answer all questions and in a timely manner. Job well done. They were able to answer all questions and in a timely manner. Job well done. More

Albany Subaru exudes customer service. Staff is outgoing and always listens. My personal contact, Dale Phipps , who personally sold me my Subaru , was absolutely the best —- he gave me opt Staff is outgoing and always listens. My personal contact, Dale Phipps , who personally sold me my Subaru , was absolutely the best —- he gave me options that worked for me, got me the Subaru I always wanted at the best price I found shopping and with more features than I expected to get. He gave me his personal cell number, even followed up after sale and set my first service appointment with Service Director Aaron Peason—-both of these managers exceeded my expectations and did it with respect and attention to detail. I will not go anywhere else for my automotive needs! More

Each time I walked in your door I was immediately pleasantly greeted by your receptionist Don Myers was an exceptional salesman Not pushy fully knowledgeable on each Subaru model & your maintenance pleasantly greeted by your receptionist Don Myers was an exceptional salesman Not pushy fully knowledgeable on each Subaru model & your maintenance selections Always returned my phone calls within the same morning or afternoon Quick to suggest my taking a photo of my wheel lugs in order to resolve a lug issue Gladly recommend Don to my friends More

Good service on vehicles. I like the online scheduling and ease of check-in. Communication and customer service has gotten worse over the last three years. I like the online scheduling and ease of check-in. Communication and customer service has gotten worse over the last three years. More

I had prescheduled my car's service appointment and it all ran smoothly. I appreciated that Jay was friendly and professional. all ran smoothly. I appreciated that Jay was friendly and professional. More

Nothing much to say beside the fact that management could do much better when it comes to customer service do much better when it comes to customer service More

Roni was professional, informative and very personable. She kept me informed and let me know when my car was ready. I really appreciated her making this visit a productive and pleasant experience. She kept me informed and let me know when my car was ready. I really appreciated her making this visit a productive and pleasant experience. More

Ms. Cisneros was courteous, professional, and followed through on all of the issues I asked for consideration. I appreciate her candor about manufacturing issues that were "normal" or within typical toler through on all of the issues I asked for consideration. I appreciate her candor about manufacturing issues that were "normal" or within typical tolerances. Mr. Chan was also courteous, professional, and willing to find the best parts prices per the dealership coupons. More

Subaru Albany is a great service center. I have been taking my Subaru Hybrid Crosstrek there for 10 years! Always courteous, helpful service. Clean facilities and comfortable waiting room. I have been taking my Subaru Hybrid Crosstrek there for 10 years! Always courteous, helpful service. Clean facilities and comfortable waiting room. More

Service always professional, efficient, and helpful. Alan Poon was particularly good about explaining my appointment and remaining service package. Alan Poon was particularly good about explaining my appointment and remaining service package. More