Archer Volkswagen

It would have been great if the parts department was more detail oriented. Otherwise great. detail oriented. Otherwise great. More

Excellent customer service, very helpful. To all dealership services this is a great example of how they should take care of customers. Great Job! To all dealership services this is a great example of how they should take care of customers. Great Job! More

We had an extremely good experience buying our VW at Archer VW. From sales to finance we had a tremendously good experience! Archer VW. From sales to finance we had a tremendously good experience! More

Great service and awesome customer service. They took care of everything and was smooth purchase process They took care of everything and was smooth purchase process More

Timely execution and friendly demeanor . Issue was resolved factually but regrettably error notification reappeared much later Issue was resolved factually but regrettably error notification reappeared much later More

Working with Ivan eases the pain of giving all my money to Archer. Thanks for always helping me Ivan. to Archer. Thanks for always helping me Ivan. More

They got me in and out! Service was quick and easy. Staff was great and friendly! Service was quick and easy. Staff was great and friendly! More

Courteous employees, easy to schedule appointments, great service department. I've bought 2 cars from them. great service department. I've bought 2 cars from them. More

Excellent job, kind and always willing to help out all the time, I will always support this dealership. the time, I will always support this dealership. More

On October 10, 2025 I had a major malfunction in my 6 week old Tiguan SEL R - while stopped at a light, the car would not move and had it towed to Archer. During my life I have purchased four VW vehicles week old Tiguan SEL R - while stopped at a light, the car would not move and had it towed to Archer. During my life I have purchased four VW vehicles from Archer and used its service department for all maintenance and repairs. The experience with the Tiguan has been horrific. Cory Hayes, service manager indicated that there were no loaner vehicles available for me and if I wanted a vehicle, I would have to rent one for the discounted price of $50/day at my own expense. That was completely unacceptable considering that the vehicle is only 6 weeks old and obviously a manufacturer’s defect and he did not know how long I would be without a car. I was without a car for 6 days and had to incur Uber fees and could not work. I was not happy with the resolution of my vehicle's problem. Mr. Hayes said he would have his service team diagnose the issue the next day, Saturday. I did not hear from him. On Monday, when I contacted Mr. Hayes, he told me that the diagnostics report indicated that the vehicle had lost communication with the transmission, and he promised me more information on the status later in the day. Monday afternoon Mr. Hayes said because the car is such a new model, they did not know what the issue was and consulted with Volkswagen. I was told that the PDI may not have been done properly and was redone by the Archer service department and then driven 25 miles. I do not understand how an inspection or not filling the fluids would cause a major electrical malfunction in the middle of the road without any warning after 500 miles of use. Obviously, this does not give me the comfort required to feel safe in the car. I was never told why this happened and if it will happen again. Since picking up the vehicle, I have been terrified to drive it. When I picked it up, I talked to a service tech and he agreed that he would not be comfortable driving the car and would "get rid of it." I am very disappointed with your service and have reached out to VW corporate for a better remedy. I do not feel that your dealership acted in my best interest especially considering that I have been a long term customer. I did not purchase the vehicle from Archer although I did go there first to purchase it. The sales experience was degrading - the price was inflated, the trade value unacceptable and zero effort was put into the sale. More