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Arlington Heights Ford
Arlington Heights, IL
4,889 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,889 reviews
June 08, 2023
People were very nice and did a very good job, everything was easy and fast was easy and fast More
by kory.andrea
Employees Worked With
Other Employees :
John Rodriguez
June 07, 2023
Colton was the best ! Friendly , knowledgeable and polite… we will be back for an edge for our son ! Joe in Finance was a pleasure! Friendly , knowledgeable and polite… we will be back for an edge for our son ! Joe in Finance was a pleasure! More
by Cleemercedes
Employees Worked With
Colton Hannemann
June 07, 2023
Steve was excellent to work with he made the experience smooth and easy. Five stars smooth and easy. Five stars More
by Leo
Employees Worked With
June 07, 2023
A great service department is of utmost importance. It can make or break-- or be the primary reason for a long-term customer relationship. AH Ford understands that, and the Service Department does not It can make or break-- or be the primary reason for a long-term customer relationship. AH Ford understands that, and the Service Department does not disappoint. This is the ongoing linkage to the customer! More
by jfrei42
Employees Worked With
June 07, 2023
Received warranty service from this Ford dealership and was extremely satisfied. It's a fleet vehicle for us so getting it done it a timely fashion was critical. They were able to get the repair taken care was extremely satisfied. It's a fleet vehicle for us so getting it done it a timely fashion was critical. They were able to get the repair taken care of in a efficient and effective manner. "Tony #5" was who we dealt with and he was great. Communicated with us at every step of the process. 100% would use them again. More
by Sterling Brett
Employees Worked With
June 07, 2023
Good thing I kept the business cards of those I worked with, or I might not have remembered all their names. First, I was greeted by John Guido “Jr” he was greeting people in the show room. The facility with, or I might not have remembered all their names. First, I was greeted by John Guido “Jr” he was greeting people in the show room. The facility was clean and modern! Next met with John Rodriguez to apologize for canceling my Maverick order he was the most approachable manager! I explained to him my current journey in life was more aligned with the “Explorer”. Elliott helped me with the entire process and was great at walking me through everything, especially going over the vehicle! Next I met a guy named Joe, I explained to him I was paying cash, must’ve been a mixup thought I was financing ( very happy nice guy however) . Anyway, it all worked out as I met a new friend named Teddy who completed all the final paperwork in a very fast manner! I purchased a lot of great products and warranty from Teddy! I am very satisfied and would recommend this dealer to all! Give them a chance and you will be thankful and grateful you did as I know I was!!! More
by frank.p.white1
Employees Worked With
Other Employees :
John Rodriguez, Ben McCarty
June 06, 2023
They had the vehicle I wanted and rich Jacobsen help me and all is great and all is great More
by eclipsers1994
June 06, 2023
We had an excellent experience with this dealer. Colton was very mice and helpful going back and forth on options and price. He was always pleasant to work with and very nice. Colton was very mice and helpful going back and forth on options and price. He was always pleasant to work with and very nice. More
by corvinod98
June 05, 2023
Sal was a fantastic salesperson, friendly and knew the answer to every question we asked. He was patient when our bank initially gave us a hard time. I would and will definitely recommend Sal and this d answer to every question we asked. He was patient when our bank initially gave us a hard time. I would and will definitely recommend Sal and this dealership to anyone who needs a new or used vehicle! More
by cmyyonan
Employees Worked With
