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Arlington Heights Ford
Arlington Heights, IL
4,155 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,155 reviews
September 10, 2019
customer service always friendly, knowledgeable customer service...clean area and staff communicates the issue and tell the price.....and also informs the customers of always friendly, knowledgeable customer service...clean area and staff communicates the issue and tell the price.....and also informs the customers of any up coming preventative maintenance, your car will need More
by susan
Employees Worked With
Other Employees :
Jeff Reckards, Victor Martinez, Steve Verhagen, Wade Mikosz
Helpful September 10, 2019
Best service ever. Arlington Heights Ford takes care of all my automotive needs. Both in sales an service. Steve Vehagon and Neal Snyder are the best. Arlington Heights Ford takes care of all my automotive needs. Both in sales an service. Steve Vehagon and Neal Snyder are the best. More
by Fordtbird1
September 09, 2019
Tire Replacement I got great service here. My tire needed to be replaced and I was told exactly how much it would cost. Before long the job was done, and they even w I got great service here. My tire needed to be replaced and I was told exactly how much it would cost. Before long the job was done, and they even washed my car! They took care of disposing of the damaged tire and put the spare back. Very satisfied! More
by MelBar
Employees Worked With
September 08, 2019
Buying a new car Worked with George and Ryan, both seemed more interested in my being happy with my new car than them selling me a new car. No hard sell, just patienc Worked with George and Ryan, both seemed more interested in my being happy with my new car than them selling me a new car. No hard sell, just patience in explaining features on my new Escape. Need a new car talk to Ryan or George! More
by My car
Employees Worked With
George Sarkisian, Ryan Livingston
September 06, 2019
Great service Went in for an oil change and they informed me that I had a recall to take care of. Offered to drive me home so they could get it taken care of. Also Went in for an oil change and they informed me that I had a recall to take care of. Offered to drive me home so they could get it taken care of. Also let me know that my brakes needed to be redone on the back and took care of that for me. Everything was quick, proactive and well communicated. More
by Tdr
Employees Worked With
Spiro
September 05, 2019
Awesome Service I have purchased all my cars and get them serviced at Arlington Heights Ford. They are always so nice and I love the service they provide. I recommend I have purchased all my cars and get them serviced at Arlington Heights Ford. They are always so nice and I love the service they provide. I recommend this dealer ship to everyone. More
by Miriam H
Employees Worked With
September 05, 2019
See below On all my visit to the Service department all representatives have been friendly, eager to assist, knowledgeable & hassle free no matter what is neede On all my visit to the Service department all representatives have been friendly, eager to assist, knowledgeable & hassle free no matter what is needed on a vehicle.. More
by Bob
Employees Worked With
Other Employees :
Neal Snyder, Steve Verhagen, Wade Mikosz
September 03, 2019
Great customer service I called the day of service hoping to get in ASAP. They told me to come right in and my car was fixed within 30 minutes of arriving. This is what I I called the day of service hoping to get in ASAP. They told me to come right in and my car was fixed within 30 minutes of arriving. This is what I called great customer service. More
by AC
September 03, 2019
Outstanding professional service I arrived at 11am and wanted to wait while a dent was repaired. I was provided a loaner to run errands and the repair was amazing! I arrived at 11am and wanted to wait while a dent was repaired. I was provided a loaner to run errands and the repair was amazing! More
by Linda
Employees Worked With
Steve Verhagen
September 03, 2019
Needed a set of windshield wipers Service was fast and efficient. I was made aware of the need for new tires. Victor was very helpful with offering the option of two choices to pick Service was fast and efficient. I was made aware of the need for new tires. Victor was very helpful with offering the option of two choices to pick from. More
by Felicia
Employees Worked With
Victor Villanueva
