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Arlington Heights Ford
Arlington Heights, IL
4,906 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,906 reviews
April 06, 2020
Great Experience During this difficult time with the Covid-19 Virus. Our company needed a new Transit van. The team was great to deal with. I handled all of the neg During this difficult time with the Covid-19 Virus. Our company needed a new Transit van. The team was great to deal with. I handled all of the negotiations over the phone included trading in of two vehicles. They sent people to my office to pick up my trade-ins and for us to sign paperwork. They will be dropping my new transit to our location this morning. Keep up the great work!!! More
by Scotta
April 04, 2020
the best all is the best and good thank do good work and keep up the good work .i like not to do this all ilike to pas this up next time all is the best and good thank do good work and keep up the good work .i like not to do this all ilike to pas this up next time More
by doug
Employees Worked With
Other Employees :
Arnie Kosovski, Cindee Manaves, John Guido, Sr., Steve Verhagen, Mayra Del Real, Melissa Cazares, Wade Mikosz
April 03, 2020
Satisfying new car purchase Always a good experience dealing with AHF. They brought the test drive vehicle to my house and we were able to complete the transaction via email and Always a good experience dealing with AHF. They brought the test drive vehicle to my house and we were able to complete the transaction via email and on the phone. More
by mbstro
March 26, 2020
Thank you for being open to repair my Expedition during this difficult time, appreciate the extra precautions that are in place and really appreciate the service! Stay safe and well! this difficult time, appreciate the extra precautions that are in place and really appreciate the service! Stay safe and well! More
by laurakniskern
Employees Worked With
Steve Verhagen
March 25, 2020
My F-150 had the Works done and wiper blades repl’d. My experience was 5 star from arrival to departure. I will be scheduling appointment for next week to have the front brakes done. experience was 5 star from arrival to departure. I will be scheduling appointment for next week to have the front brakes done. More
by planemech
Employees Worked With
Service writer
March 21, 2020
Vincent and the team did a great job of getting me in, out and on the road; given the uncertainties related to the Coronavirus pandemic. Thanks! out and on the road; given the uncertainties related to the Coronavirus pandemic. Thanks! More
by dwberkow
Employees Worked With
Vincent, Steve Verhagen, Wade Mikosz
March 18, 2020
service Everything about the experience for service was fantastic. The worst thing I can say is this review. Asking a few questions is one thing, but makin Everything about the experience for service was fantastic. The worst thing I can say is this review. Asking a few questions is one thing, but making me type an essay if ridiculous! I would say the GM should look into fixing this. More
by rs
March 16, 2020
Rich knows what I am looking for and delivers AS a repeat customer, Rich and the team know what I want (sometimes before I do) and they deliver. I am not one who likes to wait so Rich tries to li AS a repeat customer, Rich and the team know what I want (sometimes before I do) and they deliver. I am not one who likes to wait so Rich tries to line everything up ahead of time so my visit is smooth. More
by tcarney
March 15, 2020
Jerry, as usual, was very quick on our test drive to diagnose the problem with the loud noise when braking. Steve was my service writer and was excellent. I keep coming back because of these two! Oh, diagnose the problem with the loud noise when braking. Steve was my service writer and was excellent. I keep coming back because of these two! Oh, and the explorer ST was a neat loaner!! More
by Ford Fan
Employees Worked With
Other Employees :
Steve Verhagen, Sean Lane, Wade Mikosz
