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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,216 Reviews

1,216 Reviews of Arlington Heights Ford - Service Center

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April 08, 2024

Tony is the best at getting things done. We always appreciate your great service and help at a moments notice! More

by Mcglefke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

April 08, 2024

They was very polite and helpful service was quick and fast I recommend them to anyone More

by martrinarknighten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Arlington Heights Ford responded

Martin, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Arlington Heights Ford Team

April 03, 2024

My Service advisor, John B. was great and communicated the progress on my ford explorer. I didnt expect that it will done within a day but did everything he could to get in ch More

by rommelllim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

rommelllim responded

Great service

April 02, 2024

I dealt with Luigi Alfano in the Service Department. He was extremely helpful. He was patient and answered all of my questions. Very nice to deal with. Hope to have him help me in future visits. More

by AngeloS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Arlington Heights Ford responded

Angelo, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Ford Team

March 30, 2024

Recently was in service, and Marco was very helpful setting up my phone and made sure I knew all the technology. More

by Pg24678
Recommend Dealer
Yes
Employees Worked With
Marco Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Arlington Heights Ford responded

We appreciate your review and are glad to hear that our service team was able to assist you with all of your automotive needs. Please let us know if there is anything else that we can assist you with. Sincerely, The Arlington Heights Ford Team

March 30, 2024

It was a very good experience, I will come back next time when the car needs service. More

by gonzalez-zoila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

March 29, 2024

It's friendly, trustworthy and convenient for me, pretty close to my house. And they have free coffee. More

by JOSELITO67.JG@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adreana Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Pobuta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Arlington Heights Ford responded

Thank you for providing this amazing feedback! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, The Arlington Heights Ford Team

March 29, 2024

Never got back to me about a Warranty part they had to order for a repair on 02/28/24. It’s been 2 months and I still haven’t heard from anyone from the Service Dept. Do not trust this Service Dept.! Stay More

by Ldub
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Hood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2024

I have gone to this dealership for about 20 yrs. and bought several cars here. Always feel like home here!! They are very welcoming and friendly, great service and prices! Will keep going here for m More

by Chrisr.wegner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Arlington Heights Ford responded

Chris, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

March 23, 2024

Called yesterday wanted oil change service spoke to John B set appt for 10am car is perfect happy with all services performed More

by TomyJon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Arlington Heights Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team