My wife went for fixing break issues on 7/25/19 for Dodge Grand Caravan 2011. The service personnel charged around $1.2k for rear brake pads, rotors, calipers etc and a break flush. They called on 7/27/19 right when they are closing that they fixed everything. After my wife took the delivery of the car and came home, she found out that some fluids are leaking. I later discovered that power steering fluid reservoir is empty. I refilled the power steering fluid. But the moment I started the car and turned the wheel, all the fluid gushed out. It was pretty obvious that they somehow damaged the line during break flush or forgot to close some valves or something like that; since it was not just a leak, but a stream of fluid coming out. Since the store was already closed and it was weekend, we called following monday (7/29/19). The service specialist Ms Danielle sounded very unsympathetic and vehemently refused that they have done anything wrong. Without asking any mechanic, she, from the beginning, kept saying they did not touch anything related to that part. She could have asked the mechanic responsible about the repair job. People makes mistake and usually honest people takes responsibility of their mistakes. But she made no attempt of verifying our complain. My wife tried to call the manager, but he simply referred back to her. This tells me they all are insensitive to customer agonies and does not care much about customer service.
My wife was unwilling to risk farther damage driving without the fluid. Their solution was to tow the car by our own expense, and they will check. Of course, Ms Danielle explained, if the fault is theirs, they will not charge anything. But we doubt they will acknowledge their fault.
Anyways, long story short, of all the car dealers/services I have encountered in capital region, Armory is undoubtedly the worst. We will take all our future business elsewhere.