This was the worst experience I have ever had servicing my car. I wish I could give them zero stars. First they told me that they couldn't tell me whether the repair I needed would be covered by warranty or not. I took a chance and scheduled the repair anyway. I dropped the car off at about 4 p.m. the day before my 7:30 a.m. appointment the following day. I spoke to the service person then. She didn't say when the car would be finished. I assumed since all it was was the back hatch coming unlocked, that a full day would be plenty. I went into the service desk at 11 a.m. to check on my car. Nothing had been done. At about 3 p.m., I called again to check on my car. All she said was ohh it won't be done today. So I had to book second night in a hotel. The following morning I went in about 11 a.m. again. Nobody could tell me when my car would be ready. Fortunately, I came in again a little before noon and my car was nearly done. The service agent said she had tried to call me, but when I got home I saw that she had actually only called me at 11:30. I asked again if the service was covered by warranty. She had forgotten that I had already asked that question three previous times. She didn't know. In order to take my car that day, I had to pay up front. When I got home, I left three or four messages trying to find out about warranty coverage. One of those times I even talked to a different woman who kept me on the phone for a while as she tried to find out. Eventually, she told me that she didn't know and would have somebody call me back. Nobody ever called me back--not from the messages I left, not from the message the woman I talked to supposedly left. Finally, I called and asked to speak to a service manager. I was sent to someone who deals with customer complaints. This was about a month after the service was done. He was able to figure out that the service was covered and got a check sent to me. I have never had such bad customer service. I would never use this place again, even though it's the only place within 400 miles that I can get warranty service. Because of this, despite the fact that I love my Fiat, I won't be buying another one since this is the only place to get it serviced and they are terrible.