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Audi Burlington

Burlington, MA

4.9
3,302 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,302 reviews

April 20, 2021

Brendan Leary was exceptional to work with and went above and beyond my expectations for customer service and excellence! We love our new Audi and will definitely purchase from him again ! Thankyou! More

by Shelly.taschereau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 21, 2021 -

Audi Burlington responded

We appreciate the awesome five-star rating! We're glad to hear Brendan offered you such a memorable experience! Thanks for coming to Audi Burlington!

April 20, 2021

Prior to shopping at Herbies, with Brendan. We were at Land Rover. Our rep was rude, pressurizing, and Neanderthal-like. Then we stopped at Audi Burlington and met Brendan... A Bald, blue-eyed creepy guy. More

by Stevenarchambault
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Audi Burlington responded

Thanks for leaving us this awesome review! We're so glad Brendan gave you a positive experience! We'll see you next time! - Audi Burlington

April 19, 2021

Brendan and Joshua went above and beyond their scope of work to make this happen. I couldn’t be more happier with the professionalism and dedication they provided. More

by Slynch70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Morrison
Apr 20, 2021 -

Audi Burlington responded

Thank you for taking the time to tell us about your experience with Brendan and Joshua! We appreciate the great rating and review! We love having you as part of the Audi Burlington family!

April 19, 2021

Peter Matton was a pleasure to work with at Audi Burlington. Very knowledgeable about the Audi models and created an efficient buying experience (RSQ8). Would highly recommend. More

by A Tatum
Recommend Dealer
Yes
Employees Worked With
Peter Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Audi Burlington responded

Thank you for sharing your kind words about Peter. It's great to hear that he provided you with such an excellent experience. Please do not hesitate to reach out if you require anything in the future! Thank you – Audi Burlington

April 14, 2021

Jim was my service advisor on 4/12/21. He was fast, courteous, and efficient. He called back when I asked for a callback, even though texting is the usual means of communication. More

by wid.spaulding
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Audi Burlington responded

Thanks for trusting the Audi Burlington service team! We're so glad you got the chance to work with Jim, he does a great job! We will pass along your kind comments to him.

April 13, 2021

I had prepaid for 4 years of service, but because of the pandemic I did not drive for a year, and I brought my car in for its service shortly after the expiration of the contract, and they would make no ex More

by disappointed
Recommend Dealer
No
Employees Worked With
Derek Brodeur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Audi Burlington responded

Michael, thank you for reaching out. Your Audi Care was purchased on 12/15/15 and is valid for 60 months or 57,000 miles. Per our records, the last service was completed on 10/22/2019. Audi recommends servicing every 1 year or 10,000 miles whichever occurs first. From our files, service on your vehicle was due before the service contract expired. We did offer you an oil change even though the contract had expired. Should you want to discuss further, please reach out., Thank You, Matthew Brickey - Service Manager - MBrickey@herbchambers.com

Apr 28, 2021 -

disappointed responded

Dear Audi thank you for your reply. Let me remind you that we have had a pandemic, and I have several vulnerabilities, and there was no way I was going to go anywhere until I was vaccinated. So my car sat in the garage for a year unused, and I brought my car to you as soon as I was vaccinated. So you benefited from a whole year of insurance premiums on my car while it wasn't being driven, so you incurred no expenses to service the car under its extended warranty, and then you blew me off when I showed up. I have no doubt that you have 100's of customers like me who did not service their cars regularly during the pandemic, and you are laughing all the way to the bank.

April 04, 2021

A quick, easy, and pleasant car buying experience, thanks to Laris, who was a pleasure to work with. Everyone else I met with was also helpful, friendly, and professional. More

by Paula H.
Recommend Dealer
Yes
Employees Worked With
Laris Gacanovic
Apr 05, 2021 -

Audi Burlington responded

Thank you, Paula, for reviewing Audi Burlington! We're thrilled to hear that Laris took care of you and we look forward to working with you next time!

April 02, 2021

We just picked up our Q5 Premium Plus today and could not be happier with the car or our experience at Audi Burlington. Pedro, our salesman, made everything so easy and pleasant for us. His communication thr More

by PWH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Aponte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Zizza
Apr 02, 2021 -

Audi Burlington responded

Thank you for taking the time to review us! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Pedro, Alex, and the Audi Burlington team. Drive safely in your new Audi Q5 Premium Plus, and we hope to see you back next time!

April 02, 2021

Overall, a good experience with the dealership. Ordered a custom spec 2021 TT-RS. Was some initial issues with the exclusive color options, but Jay ironed them out and was able to order me the exact color More

by Adam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Levy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sven Curkic
Apr 02, 2021 -

Audi Burlington responded

Adam - thank you for trusting Audi Burlington with your business. We're committed to finding the perfect vehicle for guests and I am glad to hear that you were taken care of. We wish you safe travels in your 2021 Audi TT RS!

April 02, 2021

We had an amazing experience at Audi Burlington. Ashley and Nicoly made the whole process super easy and fun. We were very well taken care of and are so happy with our new Audi. Highly recommend this dea More

by K8ps412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicoly Mandelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Morrison, Ashley Downey
Apr 05, 2021 -

Audi Burlington responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Ashley and Nicoly provided the exceptional service we pride ourselves on at Audi Burlington, and we will certainly let them know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

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