Audi Des Moines

Until now my experience has been good. Frustrated. First I love my car and have felt well served until recently. However I have an unresolved issue with my S5 and feel like i now have no recourse to g First I love my car and have felt well served until recently. However I have an unresolved issue with my S5 and feel like i now have no recourse to get it resolved even though the car is still under warrantee. The car intermittently and unpredictable will not start. Turns on but does not engage the starter. When it occurs and u jump it ....it starts immediately. I’ve had the car in twice now for service and each time it is returned with no fix and no idea of next steps. When I asked what next to get this resolved I was told I should call Audi USA. ??? Lithia is my dealer...shouldn’t you be calling Audi?? I have been told there are no codes and no service bulletins on the issue. I have provided a video of what the car does when the issue occurs. I know the tech was not able to recreate the problem. I get this is a challenge but I have seen no other solutions presented. Try something. Replace a computer or battery or something but telling me this is my problem and to call Audi is not acceptable. Disappointed and hopeful this will be resolved. I love the car....accept for this. More

Well Done!! This was my 5th visit into the Audi service center. On time, estimates in advance, understanding my issues and it comes out everything working well o This was my 5th visit into the Audi service center. On time, estimates in advance, understanding my issues and it comes out everything working well or better. Your service in the past 5 years has seen dramatic improvement. Good job More

Excellent Experience from start to finish! Excellent Experience from start to finish and they even delivered the vehicle straight to me two states away! We are in love with our new Dragon Oran Excellent Experience from start to finish and they even delivered the vehicle straight to me two states away! We are in love with our new Dragon Orange Q8. More

Thanks The repairs for the safety recall was done quickly. The service appointment was really easy to make. It was good to have Audi working on helping out The repairs for the safety recall was done quickly. The service appointment was really easy to make. It was good to have Audi working on helping out owners by keeping on top of needed changes. More

Remote purchase made easy Mercedes Mickelson (Mercy) was fantastic and helped facilitate a very easy process along with Jeremy the sales manager. The deal was simple, once I fi Mercedes Mickelson (Mercy) was fantastic and helped facilitate a very easy process along with Jeremy the sales manager. The deal was simple, once I finally said yes(it takes me a while sometimes!) everything was prepared once I got to the dealership which is about a 3 hour drive. It is a testament to the strength of the deal and the people involved that I drove 3 hours when there are two Audi dealers within 30 mins of my home. I could have probably worked a price match and dealer trade with a local dealer but why? These folks worked hard to earn my business and they deserve it and they will work for yours too I’m sure. Love my new car! More

Fantastic job by Audi of Des Moines! Since the moment that I got in touch with Elvis at Audi of Des Moines I knew that I was in the right hands. He took care of everything that I needed a Since the moment that I got in touch with Elvis at Audi of Des Moines I knew that I was in the right hands. He took care of everything that I needed and got me my dream car an Audi S4. Alex was also very professional and knowledgeable and made the paperwork a breeze! More

Didn’t want to impulse buy, so I didn’t bring my down payment. I looked at the inventory online, so I had an idea of what I wanted. I just wanted to see in person. Elvis greeted me and pointed me in the payment. I looked at the inventory online, so I had an idea of what I wanted. I just wanted to see in person. Elvis greeted me and pointed me in the right direction. He was very knowledgeable of the vehicle I was interested in. I was very impressed with the vehicle and Elvis’s hospitality. In fact, I was so relaxed with the purchase, I didn’t even try to negotiate. I left that to my wife. After the purchase of the vehicle, Elvis contacted me to check on my satisfaction with the vehicle and also gave me some great news. Who does that? Apparently Elvis does. 5 stars. More

Helpful but not pushy Sale was easy and I’m enjoying the car. Hoping to get my final clear coat work done timely since there was a mix up on services I purchased. I hope Sale was easy and I’m enjoying the car. Hoping to get my final clear coat work done timely since there was a mix up on services I purchased. I hope future service goes well. More

Elvis was awesome! Elvis was wonderful, and he did everything he could to make us feel valued. He went the extra mile and we chose to buy with him even though we started Elvis was wonderful, and he did everything he could to make us feel valued. He went the extra mile and we chose to buy with him even though we started the process on a car at another dealership. We have never purchased an Audi before. We thought it would be out of our price range, but surprisingly nice vehicle for the price we could afford. Will definitely be back. Thanks Elvis!! More

Timely and efficient I called to make an appointment for routine 40K mile service, was able to schedule the same week and had a loaner car for the day. Thanks for making t I called to make an appointment for routine 40K mile service, was able to schedule the same week and had a loaner car for the day. Thanks for making the day less stressful. More